Dollar Rent A Car

★☆☆☆☆
Do More With Your Dollar!
  • 1722 E Rental Car Way

    Phoenix, AZ 85034

    Cross street: SKY HARBOUR AIRPORT

    Map & Directions
  • 800-800-4000

About Dollar Rent A Car

Automotive

Automotive
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ZERO if I could! I have been renting cars for employees for well over 10 years, this was my worst experience to date. I rented through a third party like I always do, also got the insurance through them like I always do. The guy at the car rental counter, Thor, up-sold my employee on their insurance for more than the car cost per day. The way that Thor snuck this in was by telling my guy that he was just initialing for the insurance that we had already paid for. My employee had his insurance form with him and showed this to Thor, but he worded it just right and sold him $89 worth of insurance anyways. I called Dollar when I found this out and they said they couldn't take the insurance off over the phone and he would have to go to a dollar location to get it resolved. I let them know that he was working 3 hours away from the nearest Dollar location and I couldn't afford to have him leave the job to go deal with this. Then they told me he could try to have it removed when the car is returned, it would be at the managers discretion, of course that didn't happen. In addition he was an hour late returning the car, they charged him an extra day rental and an extra day of the insurance we didn't want in the first place. The WORST customer service I have ever dealt with on a local and corporate level. Don't be fooled by the low prices they offer, you will pay double what you planned on one way or another. This was supposed to be a $177 rental including insurance, turned out to be a double insured rental costing us over $300. There goes the budget!\n

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★☆☆☆☆

ZERO if I could! I have been renting cars for employees for well over 10 years, this was my worst experience to date. I rented through a third party like I always do, also got the insurance through them like I always do. The guy at the car rental counter, Thor, up-sold my employee on their insurance for more than the car cost per day. The way that Thor snuck this in was by telling my guy that he was just initialing for the insurance that we had already paid for. My employee had his insurance form with him and showed this to Thor, but he worded it just right and sold him $89 worth of insurance anyways. I called Dollar when I found this out and they said they couldn't take the insurance off over the phone and he would have to go to a dollar location to get it resolved. I let them know that he was working 3 hours away from the nearest Dollar location and I couldn't afford to have him leave the job to go deal with this. Then they told me he could try to have it removed when the car is returned, it would be at the managers discretion, of course that didn't happen. In addition he was an hour late returning the car, they charged him an extra day rental and an extra day of the insurance we didn't want in the first place. The WORST customer service I have ever dealt with on a local and corporate level. Don't be fooled by the low prices they offer, you will pay double what you planned on one way or another. This was supposed to be a $177 rental including insurance, turned out to be a double insured rental costing us over $300. There goes the budget!\n

 

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