Frank's Hobby House

★★★★☆
  • 12008 N 32nd St

    Phoenix, AZ 85028

    Map & Directions
  • 602-992-3495

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Franks is okay I have bought a few things there once you get to talking to old guys they are nice I could see how if you go in there they can be rude. I went in once and Chris followed me around the store before they knew me like I was

3
★★★★★

Franks is okay I have bought a few things there once you get to talking to old guys they are nice I could see how if you go in there they can be rude. I went in once and Chris followed me around the store before they knew me like I was

.

It must be said, this place does have the "good 'ol boy" problem. They reason is they cater to the Cave Creek flying field and that group known as Sun Valley Fliers. If you are new to r/c I can understand how you may be put off. If they don't recognize you, you get the brush-off.

The punks back in cars/heli's are jerks and are typical "don't bother me, I'm working on my stuff" types.

But, if you know what you are doing and like r/c airplanes, old and new, it can be an interesting place to go. They buy, and acquire from estates, old stuff that you can't find anywhere else.

It's best not to ask for help unless you have too. It's funny, I had the same problem with the debit card as noted elsewhere. He finally put it in manually and I was on my way.

The one older gent with the hearing aide in airplanes has always been friendly enough. But the fourty/fifty some odd year old know it all guy has always been a jerk to me and will always talk to "unknowns" like you are bothering him. I watched him do it others.

The only reason I go here is because it's not the same old Parkzone stuff you find in every other hobby store in the city and I don't need to ask questions. I go in, get what I need and flee!

3
★★★☆☆

It must be said, this place does have the "good 'ol boy" problem. They reason is they cater to the Cave Creek flying field and that group known as Sun Valley Fliers. If you are new to r/c I can understand how you may be put off. If they don't recognize you, you get the brush-off.

The punks back in cars/heli's are jerks and are typical "don't bother me, I'm working on my stuff" types.

But, if you know what you are doing and like r/c airplanes, old and new, it can be an interesting place to go. They buy, and acquire from estates, old stuff that you can't find anywhere else.

It's best not to ask for help unless you have too. It's funny, I had the same problem with the debit card as noted elsewhere. He finally put it in manually and I was on my way.

The one older gent with the hearing aide in airplanes has always been friendly enough. But the fourty/fifty some odd year old know it all guy has always been a jerk to me and will always talk to "unknowns" like you are bothering him. I watched him do it others.

The only reason I go here is because it's not the same old Parkzone stuff you find in every other hobby store in the city and I don't need to ask questions. I go in, get what I need and flee!

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I was given a gift certificate for my birthday by my staff to use for my HO train layout. Unfortunately, Franks's ONLY carries track and a few cars, no scenery or speciality items for HO trains. I was told that they could order items for

3
★★★★★

I was given a gift certificate for my birthday by my staff to use for my HO train layout. Unfortunately, Franks's ONLY carries track and a few cars, no scenery or speciality items for HO trains. I was told that they could order items for

.

Frank's is a wonderland of modelling supplies. I found stuff in there I needed that has been out of stock anywhere else. An for the new stuff, if they don't have it, they can get it for you at less than you would pay for online sources

3
★★★★★

Frank's is a wonderland of modelling supplies. I found stuff in there I needed that has been out of stock anywhere else. An for the new stuff, if they don't have it, they can get it for you at less than you would pay for online sources

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Bought a hobby iron and took it home. 1 hour into my project the hobby iron stopped working. Went back to Franks to get a new one and was told I had to go return it to the manufact.

I will say the old ass in the back yells at me every

3
★★★★★

Bought a hobby iron and took it home. 1 hour into my project the hobby iron stopped working. Went back to Franks to get a new one and was told I had to go return it to the manufact.

I will say the old ass in the back yells at me every

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We give Frank's NO STARS. We bought an RC car that didn't run from day one. When we tried to return it for credit within three weeks of purchase with the intention of buying another car were told we couldn't receive a full credit because

3
★★★★★

We give Frank's NO STARS. We bought an RC car that didn't run from day one. When we tried to return it for credit within three weeks of purchase with the intention of buying another car were told we couldn't receive a full credit because

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This is a great little Hobby Shop with a great variety of RC equipment...in fact so much stuff that space is tight. Last time in for example I saw a full range of new RC engines and even a lot of used engines from OS.40 up through DA100

3
★★★★★

This is a great little Hobby Shop with a great variety of RC equipment...in fact so much stuff that space is tight. Last time in for example I saw a full range of new RC engines and even a lot of used engines from OS.40 up through DA100

.

Im really not sure why customers have any thing bad to say about these guys,I have been going there for almost a year now and those two in RC Cars are awesome to me every time im in there,I went in today to buy some wire, to wire up a

3
★★★★★

Im really not sure why customers have any thing bad to say about these guys,I have been going there for almost a year now and those two in RC Cars are awesome to me every time im in there,I went in today to buy some wire, to wire up a

.

WARNING ! \r
Do not use cash when purchasing anything at "Frank's Hobby House and Used Garage Sale Items" over $10 (under this amount they charge a service fee anyway). By using your credit card you have automatic Return Protection that

3
★★★★★

WARNING ! \r
Do not use cash when purchasing anything at "Frank's Hobby House and Used Garage Sale Items" over $10 (under this amount they charge a service fee anyway). By using your credit card you have automatic Return Protection that

.

Unfortunately I had to pick at least 1 star this web site would not allow me to perform negative values in that field. This place is a joke there there usually out of Heli parts and when asking questions FORGET IT ! if you know exactly

3
★★★★★

Unfortunately I had to pick at least 1 star this web site would not allow me to perform negative values in that field. This place is a joke there there usually out of Heli parts and when asking questions FORGET IT ! if you know exactly

.

All the bad stuff is true. There are a bunch of jerks with attitudes that work at this place, and God help you if you go here for planes..it's 2 or 3 old guys that you will LITERALLY be interupting from a nap if you want to ask someone a

3
★★★★★

All the bad stuff is true. There are a bunch of jerks with attitudes that work at this place, and God help you if you go here for planes..it's 2 or 3 old guys that you will LITERALLY be interupting from a nap if you want to ask someone a

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Rude stuck up people. They act like they are doing you a favor. Ask them any question and they look at you like your crazy. Maybe they don't care but if they don't change and cater to the younger generation more, they won't be in business

3
★★★★★

Rude stuck up people. They act like they are doing you a favor. Ask them any question and they look at you like your crazy. Maybe they don't care but if they don't change and cater to the younger generation more, they won't be in business

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I should have listened to the other post. I needed several Deans mico connectors, showed the sales guy (who was slouched in a chair near the airplanes) what I needed. He got up grabbed me a few packages and off I went. Only to realize after getting home he gave me the wrong parts. My bad for not checking in the store. No problem - drove back, they didn't have what I needed and the grup at the cash register says no refunds store credit only. Good grief are you guys that hard up for money! Off I went to Duncans on 35th ave. where not only did I get the right item but great customer service. Seriously - compare both hobby shops and you will agree. I live in Scottsdale which is the complete opposite side of town but will go to Duncans from now on. Franks - in this day and age where it's easier and cheaper for most items on line - a store can offer customer service - That's what Duncas does - that's what you don't! Was $5 in Dean's plugs worth the bad publicity?

0
★☆☆☆☆

I should have listened to the other post. I needed several Deans mico connectors, showed the sales guy (who was slouched in a chair near the airplanes) what I needed. He got up grabbed me a few packages and off I went. Only to realize after getting home he gave me the wrong parts. My bad for not checking in the store. No problem - drove back, they didn't have what I needed and the grup at the cash register says no refunds store credit only. Good grief are you guys that hard up for money! Off I went to Duncans on 35th ave. where not only did I get the right item but great customer service. Seriously - compare both hobby shops and you will agree. I live in Scottsdale which is the complete opposite side of town but will go to Duncans from now on. Franks - in this day and age where it's easier and cheaper for most items on line - a store can offer customer service - That's what Duncas does - that's what you don't! Was $5 in Dean's plugs worth the bad publicity?

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Great Hobby Shop!! Awesome place. Friendly, knowledgeable, and reasonably priced. I will be back again and again.

5
★★★★★

Great Hobby Shop!! Awesome place. Friendly, knowledgeable, and reasonably priced. I will be back again and again.

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If you fly Helicoptors or are thinking of getting into them DO NOT GO TO THESE GUYS! They will be helpful all right, in helping you put your bird into the ground. For one thing they are the most downer group of people (in such a fun hobby) I have ever been around. Do not let them trick you into thinking they know more about what they are talking about (bad advice or no advice at all.)

Do yourself a favor and go Duncan's!

0
★☆☆☆☆

If you fly Helicoptors or are thinking of getting into them DO NOT GO TO THESE GUYS! They will be helpful all right, in helping you put your bird into the ground. For one thing they are the most downer group of people (in such a fun hobby) I have ever been around. Do not let them trick you into thinking they know more about what they are talking about (bad advice or no advice at all.)

Do yourself a favor and go Duncan's!

Pros: None

Cons: Where do I start

.

This is what a hobby shop should be. You walk in and there is RC stuff EVERYWHERE. Planes hanging from the ceiling, helicopters, boats, cars, you name it, its there. The Selection is HUGE and the store borders on cluttered they carry so much stuff. If you??re into RC, walking into Franks is like a kid walking into a candy store. There is always plenty of knowledgeable staff there to answer your questions, and this isn??t some chain, the owners are always around and willing to help you out with whatever you need. The prices are better than you will find online, which is amazing. I live in Gold Canyon and drive 55 miles and pass many other hobby shops along the way to shop here and its well worth it. You really can??t go wrong with this hobby shop.

2
★★★★★

This is what a hobby shop should be. You walk in and there is RC stuff EVERYWHERE. Planes hanging from the ceiling, helicopters, boats, cars, you name it, its there. The Selection is HUGE and the store borders on cluttered they carry so much stuff. If you??re into RC, walking into Franks is like a kid walking into a candy store. There is always plenty of knowledgeable staff there to answer your questions, and this isn??t some chain, the owners are always around and willing to help you out with whatever you need. The prices are better than you will find online, which is amazing. I live in Gold Canyon and drive 55 miles and pass many other hobby shops along the way to shop here and its well worth it. You really can??t go wrong with this hobby shop.

Pros: Huge Selection, Outstanding Prices, Helpful Staff

Cons: None

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First time shopper at Frank's They were very helpful, new there products, didn't have me buy stuff I didn't need. They were a little slow on getting to me. Over all a very pleasant shopping experience.

2
★★★★☆

First time shopper at Frank's They were very helpful, new there products, didn't have me buy stuff I didn't need. They were a little slow on getting to me. Over all a very pleasant shopping experience.

Pros: good service

Cons: slow getting to you

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I don't know what the true issues are with you guys, I have been shopping there on and off for over 10 yrs. And no I"m not one of "the good old boys" just a customer. Dealing with guys like you no wonder they had bad attitudes!

2
★★★★★

I don't know what the true issues are with you guys, I have been shopping there on and off for over 10 yrs. And no I"m not one of "the good old boys" just a customer. Dealing with guys like you no wonder they had bad attitudes!

Pros: Great Selection

Cons: None

.

have shoped at Franks many times, this time was the last. I was buying a new radio, and I was trying to use my debit card. Well they guy tried to run my card and he said it will not work? So I said that is weird the card is brand new and I have never had a problem? he then told me that his machine is brand new so it must be the card. So he then tried using my card with plastic bag around it? Again I thought it was a new machine but if he doing this than he has had that problem before. (So he lied to me about the machine). So then I ask if he can just type in the numbers on the card and run it that way. he told me no because it is too easy to comit fraud that way, so I said " how does that make sense? I have a wallet full of ID's that say who I am". (not only that but the multi million dollar company I work for uses Credit cards without actually seeing them all day.) after this I went to the Cricle K and guess what card worked like a charm (like it always has). So because of there bad service and horible personalitys I will never be shoping there again, I would even say if I saw the man with the big nose out at a flying field I would tell him how a really feel it was that bad!

I would not recommend this place to anyone. the only reason to go there is if they have a part that nobody else has, I hope this place goes out of buisness it was that bad of an experience.

If you can go to Hobby action they actually like there customer. they actually treat them well.

1
★☆☆☆☆

have shoped at Franks many times, this time was the last. I was buying a new radio, and I was trying to use my debit card. Well they guy tried to run my card and he said it will not work? So I said that is weird the card is brand new and I have never had a problem? he then told me that his machine is brand new so it must be the card. So he then tried using my card with plastic bag around it? Again I thought it was a new machine but if he doing this than he has had that problem before. (So he lied to me about the machine). So then I ask if he can just type in the numbers on the card and run it that way. he told me no because it is too easy to comit fraud that way, so I said " how does that make sense? I have a wallet full of ID's that say who I am". (not only that but the multi million dollar company I work for uses Credit cards without actually seeing them all day.) after this I went to the Cricle K and guess what card worked like a charm (like it always has). So because of there bad service and horible personalitys I will never be shoping there again, I would even say if I saw the man with the big nose out at a flying field I would tell him how a really feel it was that bad!

I would not recommend this place to anyone. the only reason to go there is if they have a part that nobody else has, I hope this place goes out of buisness it was that bad of an experience.

If you can go to Hobby action they actually like there customer. they actually treat them well.

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.

I have shoped at Franks many times, this time was the last. I was buying a new radio, and I was trying to use my debit card. Well they guy tried to run my card and he said it will not work? So I said that is weird the card is brand new and I have never had a problem? he then told me that his machine is brand new so it must be the card. So he then tried using my card with plastic bag around it? Again I thought it was a new machine but if he doing this than he has had that problem before. (So he lied to me about the machine). So then I ask if he can just type in the numbers on the card and run it that way. he told me no because it is too easy to comit fraud that way, so I said " how does that make sense? I have a wallet full of ID's that say who I am". (not only that but the multi million dollar company I work for uses Credit cards without actually seeing them all day.) after this I went to the Cricle K and guess what card worked like a charm (like it always has). So because of there bad service and horible personalitys I will never be shoping there again, I would even say if I saw the man with the big nose out at a flying field I would tell him how a really feel it was that bad!

I would not recommend this place to anyone. the only reason to go there is if they have a part that nobody else has, I hope this place goes out of buisness it was that bad of an experience.

0
★☆☆☆☆

I have shoped at Franks many times, this time was the last. I was buying a new radio, and I was trying to use my debit card. Well they guy tried to run my card and he said it will not work? So I said that is weird the card is brand new and I have never had a problem? he then told me that his machine is brand new so it must be the card. So he then tried using my card with plastic bag around it? Again I thought it was a new machine but if he doing this than he has had that problem before. (So he lied to me about the machine). So then I ask if he can just type in the numbers on the card and run it that way. he told me no because it is too easy to comit fraud that way, so I said " how does that make sense? I have a wallet full of ID's that say who I am". (not only that but the multi million dollar company I work for uses Credit cards without actually seeing them all day.) after this I went to the Cricle K and guess what card worked like a charm (like it always has). So because of there bad service and horible personalitys I will never be shoping there again, I would even say if I saw the man with the big nose out at a flying field I would tell him how a really feel it was that bad!

I would not recommend this place to anyone. the only reason to go there is if they have a part that nobody else has, I hope this place goes out of buisness it was that bad of an experience.

Pros: they have every part.

Cons: everything else about the sux bad!

.

Cast?? August 29, 2009 at 13:47:20 PDT

It seems allot of the posts reflect the overall rude, laze attitude of the employees. There definitely is no "Can I help you?" Or, "Thank you for shopping" at this place. You usually have to interrupt a conversation between the "Good 'ol Boys" to ask a question and conduct business.

Overall their prices are competitive with internet prices when shipping is considered. But if you are new to the hobby be prepared to not be a viable customer.

1
★★☆☆☆

Cast?? August 29, 2009 at 13:47:20 PDT

It seems allot of the posts reflect the overall rude, laze attitude of the employees. There definitely is no "Can I help you?" Or, "Thank you for shopping" at this place. You usually have to interrupt a conversation between the "Good 'ol Boys" to ask a question and conduct business.

Overall their prices are competitive with internet prices when shipping is considered. But if you are new to the hobby be prepared to not be a viable customer.

Pros: Competative prices

Cons: Rude, Laze emplooyess, (not all)

.

If you enjoy non-existent customer service, angry old men, and middle aged social retards you're going to love this place! Got a question for them? Be ready to stand there awkwardly for 5 minutes while Patrick chats it up with his cronies. And don't even bother waiting for them to ask if you need help, it wont happen. If by chance you actually get helped and find what you were looking for, congrats you are one a select few, but you still have to get through Arthur, the most unfriendly old man in Phoenix. Be sure you've got yourself together, and preferably pay in cash, cause he has no problem with losing a sale when his grumpy old man instinct kicks in and he senses that you're a fraud. Closing comments.. Screw this place, SRS or Amainhobbies all the way. "Support your local hobby shops...! blah blah blah" BS. With the attitudes of these guys, I say do the phoenix RC scene newcomers a favor and the place TANK.

0
★☆☆☆☆

If you enjoy non-existent customer service, angry old men, and middle aged social retards you're going to love this place! Got a question for them? Be ready to stand there awkwardly for 5 minutes while Patrick chats it up with his cronies. And don't even bother waiting for them to ask if you need help, it wont happen. If by chance you actually get helped and find what you were looking for, congrats you are one a select few, but you still have to get through Arthur, the most unfriendly old man in Phoenix. Be sure you've got yourself together, and preferably pay in cash, cause he has no problem with losing a sale when his grumpy old man instinct kicks in and he senses that you're a fraud. Closing comments.. Screw this place, SRS or Amainhobbies all the way. "Support your local hobby shops...! blah blah blah" BS. With the attitudes of these guys, I say do the phoenix RC scene newcomers a favor and the place TANK.

Pros: The grouchy clerk is super old and may die soon!

Cons: Its still in business

.

Wow, in this day and age of internet, you'd think these guys could offer a smile or hello to a new customer coming through the front door! Well they don't and this is expressed in several other reviews. Most of these hobby guys only want to speak to their other known hobby friends. Forget the fact that I was ready to plunk down $700+ for a new Heli + future maintenance parts. I'll get it from the internet thank you! I'll never step foot into that establishment again. Oh and Hobby Bench is not much better.

0
★☆☆☆☆

Wow, in this day and age of internet, you'd think these guys could offer a smile or hello to a new customer coming through the front door! Well they don't and this is expressed in several other reviews. Most of these hobby guys only want to speak to their other known hobby friends. Forget the fact that I was ready to plunk down $700+ for a new Heli + future maintenance parts. I'll get it from the internet thank you! I'll never step foot into that establishment again. Oh and Hobby Bench is not much better.

Cons: Customer service = zero

.

Only shop that had what I needed in stock.... plane side of shop was trying to help me.... the car dude had an attitude and would not help me even though I was spending $140 at their shop. Probably not enough money spent or butt kissing on my part. The idiot working the cars seemed only interested in Micro Ts and Slashes. I will NEver go back to Franks unless I'm positive that the car dept. guy has moved on or is fired.

1
★★☆☆☆

Only shop that had what I needed in stock.... plane side of shop was trying to help me.... the car dude had an attitude and would not help me even though I was spending $140 at their shop. Probably not enough money spent or butt kissing on my part. The idiot working the cars seemed only interested in Micro Ts and Slashes. I will NEver go back to Franks unless I'm positive that the car dept. guy has moved on or is fired.

Pros: Had item in stock, might've been used tho

Cons: possible used product in new packaging

.

Awesome service and great pricing!!! Salesman have extensive knowledge and offers great advice for the novice and experienced R/C enthusiast. Has a large selection of replacement parts. Will continue doing business there.

5
★★★★★

Awesome service and great pricing!!! Salesman have extensive knowledge and offers great advice for the novice and experienced R/C enthusiast. Has a large selection of replacement parts. Will continue doing business there.

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.

I purchased a Blade Mcx heli for $94.99. Thats WAY less that anywhere else I could find on the internet or in stores. They have great customer service and are very helpful. If you want to read my whole review go to the other franks hobby house (above top review).

5
★★★★★

I purchased a Blade Mcx heli for $94.99. Thats WAY less that anywhere else I could find on the internet or in stores. They have great customer service and are very helpful. If you want to read my whole review go to the other franks hobby house (above top review).

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My name Gene and I've been doing business with Frank for years. I first met them at there first store in Phoenix at CaveCreek and Greenway I send everyone to Franks and You should to. Great prices and everthing you need for your hobbie

2
★★★★★

My name Gene and I've been doing business with Frank for years. I first met them at there first store in Phoenix at CaveCreek and Greenway I send everyone to Franks and You should to. Great prices and everthing you need for your hobbie

 

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