New River Utility Co

★☆☆☆☆

About New River Utility Co

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Communications & Utilities

Communications & Utilities
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New River Water is not in compliance with Federal Drinking Water standards. I have been fed a line about when they will be in compliance. The law changed in 2006 with a 2 year grace period. It is now 2010 and New River Water doesn't seem to have a plan to get in compliance.
FHA and VA loans will not back a loan when the company is not in compliance.

0
★☆☆☆☆

New River Water is not in compliance with Federal Drinking Water standards. I have been fed a line about when they will be in compliance. The law changed in 2006 with a 2 year grace period. It is now 2010 and New River Water doesn't seem to have a plan to get in compliance.
FHA and VA loans will not back a loan when the company is not in compliance.

Cons: Not in Compliance with Federal drinking water standards

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This is the only company that services our area so we have no other choice for a water provider. It is impossible to reach them by phone - you have to leave a message and wait on someone to call you back. Lack of a website or email address is really frustrating for a utility company in this day and age. Even a phone system that provides some kind of automated info would be nice. They send out bills that are very small index cards with no return envelope. I don't really like the idea of my account number being plainly visible as my statement floats through the mail. Also, our bill usually arrives less than a week before the due date. Online payment would be a great option given that they are so hard to reach via the phone, and give such a short window to get the payment to them in the mail. They are also hard to deal with regarding deposits and it seems to depend on who you talk to as to what form of payment they will accept that day.

1
★★☆☆☆

This is the only company that services our area so we have no other choice for a water provider. It is impossible to reach them by phone - you have to leave a message and wait on someone to call you back. Lack of a website or email address is really frustrating for a utility company in this day and age. Even a phone system that provides some kind of automated info would be nice. They send out bills that are very small index cards with no return envelope. I don't really like the idea of my account number being plainly visible as my statement floats through the mail. Also, our bill usually arrives less than a week before the due date. Online payment would be a great option given that they are so hard to reach via the phone, and give such a short window to get the payment to them in the mail. They are also hard to deal with regarding deposits and it seems to depend on who you talk to as to what form of payment they will accept that day.

Pros: Only water company available in this area

Cons: Hard to contact, short billing notice, no online services

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We just moved to AZ this month and are in the process of getting all bills organized, when I called New Riverthere was no answer so I left a message, No word from them for 3 days so I called back
that is when I noticed that this company was not the best in the world. you cannot pay your deposit with a cc or a personal check it MUST be money order or a cashiers check (BIG PAIN) and once your account is established you can only pay with a check still no cc. All this info was explained to me in a VERY rude way so just beware you will not get any kind of customer service AT ALL....
we cannot wait to get a new company out here.

0
★☆☆☆☆

We just moved to AZ this month and are in the process of getting all bills organized, when I called New Riverthere was no answer so I left a message, No word from them for 3 days so I called back
that is when I noticed that this company was not the best in the world. you cannot pay your deposit with a cc or a personal check it MUST be money order or a cashiers check (BIG PAIN) and once your account is established you can only pay with a check still no cc. All this info was explained to me in a VERY rude way so just beware you will not get any kind of customer service AT ALL....
we cannot wait to get a new company out here.

Pros: only company that provides water in this area

Cons: cannot pay with a cc and very rude customer service.

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We were billed wrong two months in a row. We attempted to contact them by phone 3 times within the last 2 weeks. We have left messages each time for them to call us back, and we have not heard anything from them. We went to their office, they had 2 trucks parked outside, we rang the bell for 10 minutes, but they would not answer the door. We have yet to here from them and this issue has not been resolved. They have no website, and there is no other way to contact them.

0
★☆☆☆☆

We were billed wrong two months in a row. We attempted to contact them by phone 3 times within the last 2 weeks. We have left messages each time for them to call us back, and we have not heard anything from them. We went to their office, they had 2 trucks parked outside, we rang the bell for 10 minutes, but they would not answer the door. We have yet to here from them and this issue has not been resolved. They have no website, and there is no other way to contact them.

 

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