Paparella Ear Head and Neck Institute

★☆☆☆☆
  • 701 25th Ave S Suite 200

    Minneapolis, MN 55454

    Map & Directions
  • 612-339-2836

About Paparella Ear Head and Neck Institute

Hours
Mon-Fri 8am-5pm

Health & Medical

Health & Medical
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My husband went to urgent care for an ear infection/blockage and was told he needed to go see an ENT. I scheduled an appt at our usual clinic but had to wait 2 weeks. So I decided to call Paparella because they had an office convenient to us in EP and he could be seen in 2 days. I explained he needed to be seen by an ENT because the urgent care doc didn't have the right equipment. They assured me doc was an ENT. When my husband went to the appt the doc did not have the proper equipment at that location and was told he needed to schedule another appt at their other clinic (more than 30 minutes away from our home). We were billed $246 for a consultation and my husbands problem had not been addressed. I called and said we shouldn't be billed but they refused to remove the charges. Fortunately I hadn't canceled the appt at Pk. Nicollet and my husband went there and received the treatment he needed on the spot. Do not waste your time or money at Paparella. Poor customer service and very unprofessional.

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★☆☆☆☆

My husband went to urgent care for an ear infection/blockage and was told he needed to go see an ENT. I scheduled an appt at our usual clinic but had to wait 2 weeks. So I decided to call Paparella because they had an office convenient to us in EP and he could be seen in 2 days. I explained he needed to be seen by an ENT because the urgent care doc didn't have the right equipment. They assured me doc was an ENT. When my husband went to the appt the doc did not have the proper equipment at that location and was told he needed to schedule another appt at their other clinic (more than 30 minutes away from our home). We were billed $246 for a consultation and my husbands problem had not been addressed. I called and said we shouldn't be billed but they refused to remove the charges. Fortunately I hadn't canceled the appt at Pk. Nicollet and my husband went there and received the treatment he needed on the spot. Do not waste your time or money at Paparella. Poor customer service and very unprofessional.

 

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