Perfect 10 Auto

★★★★☆
  • 926 County Highway 10

    Minneapolis, MN 55432

    Map & Directions
  • 763-277-7777

4.0 24
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I posted an advertisement on Craigslist to sell my Tahoe. Shortly thereafter I received a call from Quality Auto stating that they could sell my Tahoe for $500 more than I was asking within a few days. I took the vehicle over to their lot and left it with them. After several weeks and as many calls they did not sell my vehicle as they led me on to believe that they would. It was simply a means to get a marketable vehicle on their lot for free. After being fed up with their deceiving promises I went to pick up my Tahoe. Upon doing so I noticed that my custom molded floor mats were missing from the front and the back. They promised to replace them, but after several months and numerous calls they chose to ignore me. I still have not received any compensation or replacement. I would not step foot on that lot again, unless it was with a subpoena.

0
★☆☆☆☆

I posted an advertisement on Craigslist to sell my Tahoe. Shortly thereafter I received a call from Quality Auto stating that they could sell my Tahoe for $500 more than I was asking within a few days. I took the vehicle over to their lot and left it with them. After several weeks and as many calls they did not sell my vehicle as they led me on to believe that they would. It was simply a means to get a marketable vehicle on their lot for free. After being fed up with their deceiving promises I went to pick up my Tahoe. Upon doing so I noticed that my custom molded floor mats were missing from the front and the back. They promised to replace them, but after several months and numerous calls they chose to ignore me. I still have not received any compensation or replacement. I would not step foot on that lot again, unless it was with a subpoena.

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December 10 My boyfriend and I stopped in to take a look at the cars Quality Auto had available. We took the 2000 Yukon XL for a test drive. The interior was rough, the display panel did not illuminate so you could not see how fast you were going, the volume of fluids nor the odometer worked. When we asked how many miles were on the car they provided us a paper that stated it had 139,000 miles. We sat down with Terry Nord to discuss terms of our purchase of the vehicle. He said he would allow us to put $500 dollars down and could decide whether to purchase on Monday, Dec 14. He confirmed that should we decide to purchase the vehicle we could take it until he waited for the check to clear on or before January 6th. My boyfriend and I left Quality Auto and went home to continue our discussion around this car. Though this car had a rough interior and some minor issues with the dash there were no alarming issues that my boyfriend himself could not fix. \r\n\r\nOnce we got home I pulled up the Better Business Bureau and reviewed their complaints 27. ALARMING. The BBB doesnt say exactly what or who had the issues but it tracked a total of 27 complaints. We then did a Carfax on the vehicle and found at the last servicing of this vehicle it had over 220k miles back in 8/10.ALARMING and deceitful of Quality Auto to misstate the mileage. I know they would NEVER purchase a vehicle for resale without doing their homework to determine the value they could get for car in return. So the deceit was evident. I additionally did a search for reviews of Quality Auto on the internet. I found posts by a woman who had complaint that she purchased a car and had problems from day 1 and Quality Auto never provided any resolution. I found a few more complaints from the same woman who explained that the brothers who manage Quality Auto had a load of excuses for her. I also found a response from someone at Quality Auto stating if the person was complaining why did they not state their nameto me, this was a boatload of evidence that we should NEVER purchase a car from these people. They have a bad record, they were dishonest and I saw this first hand with the deceitfulness of the misstated mileage. My boyfriend is an awesome mechanic and autobody technician so regardless of the issue I know he could fix it, unlike the woman whos complaint I had read about having a non working vehicle that was sapping all her resources. We called Terry and confirmed that we would purchase the car on Monday and finalize our deal. \r\n\r\nDecember 12 My boyfriend took work off early and we went back to Quality Auto to seal our deal, however Terry was not there. We were told he was at home ill by others in the office. Additionally they stated we could not take the truck because it was not ready. They stated they were fixing the ignition and key and that we would have a new key for the car when we returned. We went home to return the next day.\r\n\r\nDecember 13 My boyfriend took work off early again, he and I went back to Quality Auto to again seal the deal on this car. When we arrived Terry again was not there and another guy in the office (big guy wearing a hat) said that they could no longer support our deal and would need more money down to hold the vehicle. I agree the terms were a risk for Quality Auto, but Terry did agree, but now they were changing the terms. With the evidence I found online, with the BBB and with our own minimal exposure to the deceit of Quality Auto I ask for our money back. Deal Off. As a consumer I have a choice on with whom I do business and who I give my money to and the business practices of Quality Auto definitely did not deserve our hard earned money. I took my check (we gave cash, they gave us a check back) and cashed it. \r\n\r\n\r\n

0
★☆☆☆☆

December 10 My boyfriend and I stopped in to take a look at the cars Quality Auto had available. We took the 2000 Yukon XL for a test drive. The interior was rough, the display panel did not illuminate so you could not see how fast you were going, the volume of fluids nor the odometer worked. When we asked how many miles were on the car they provided us a paper that stated it had 139,000 miles. We sat down with Terry Nord to discuss terms of our purchase of the vehicle. He said he would allow us to put $500 dollars down and could decide whether to purchase on Monday, Dec 14. He confirmed that should we decide to purchase the vehicle we could take it until he waited for the check to clear on or before January 6th. My boyfriend and I left Quality Auto and went home to continue our discussion around this car. Though this car had a rough interior and some minor issues with the dash there were no alarming issues that my boyfriend himself could not fix. \r\n\r\nOnce we got home I pulled up the Better Business Bureau and reviewed their complaints 27. ALARMING. The BBB doesnt say exactly what or who had the issues but it tracked a total of 27 complaints. We then did a Carfax on the vehicle and found at the last servicing of this vehicle it had over 220k miles back in 8/10.ALARMING and deceitful of Quality Auto to misstate the mileage. I know they would NEVER purchase a vehicle for resale without doing their homework to determine the value they could get for car in return. So the deceit was evident. I additionally did a search for reviews of Quality Auto on the internet. I found posts by a woman who had complaint that she purchased a car and had problems from day 1 and Quality Auto never provided any resolution. I found a few more complaints from the same woman who explained that the brothers who manage Quality Auto had a load of excuses for her. I also found a response from someone at Quality Auto stating if the person was complaining why did they not state their nameto me, this was a boatload of evidence that we should NEVER purchase a car from these people. They have a bad record, they were dishonest and I saw this first hand with the deceitfulness of the misstated mileage. My boyfriend is an awesome mechanic and autobody technician so regardless of the issue I know he could fix it, unlike the woman whos complaint I had read about having a non working vehicle that was sapping all her resources. We called Terry and confirmed that we would purchase the car on Monday and finalize our deal. \r\n\r\nDecember 12 My boyfriend took work off early and we went back to Quality Auto to seal our deal, however Terry was not there. We were told he was at home ill by others in the office. Additionally they stated we could not take the truck because it was not ready. They stated they were fixing the ignition and key and that we would have a new key for the car when we returned. We went home to return the next day.\r\n\r\nDecember 13 My boyfriend took work off early again, he and I went back to Quality Auto to again seal the deal on this car. When we arrived Terry again was not there and another guy in the office (big guy wearing a hat) said that they could no longer support our deal and would need more money down to hold the vehicle. I agree the terms were a risk for Quality Auto, but Terry did agree, but now they were changing the terms. With the evidence I found online, with the BBB and with our own minimal exposure to the deceit of Quality Auto I ask for our money back. Deal Off. As a consumer I have a choice on with whom I do business and who I give my money to and the business practices of Quality Auto definitely did not deserve our hard earned money. I took my check (we gave cash, they gave us a check back) and cashed it. \r\n\r\n\r\n

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This review pertains to Quality Auto Sales located in Spring Lake Park, MN. \r\n\r\nDuring my search for a used Jeep Grand Cherokee, I found a listing from this dealer online. I called them several times & was informed that they still had the Jeep on their lot & they were ready to have me test-drive it/etc.\r\n\r\nAfter a few calls just to reaffirm that they still had the vehicle, I told them I would show up in an hour to test-drive the Jeep, in which they told me that would work great & everything was good to go. So I made the 45 minute drive to their dealership only to find out that they didn't even have the Jeep on their lot; I spoke to 3 different reps and each had their own story aka excuses as to why the Jeep wasn't there. The only thing they could really say was that ""they get a lot of Jeeps in & they'd let me know if they had 1 for me"".... needless to say that didn't help me much & I am surely NEVER going to deal with them again.\r\n\r\n(caps time) THEREFORE DO NOT DEAL WITH THIS AUTO-DEALER; THEIR LOT IS IN SHAMBLES, THE INSIDE OF THEIR DEALERSHIP IS CROWDED, UNORGANIZED, AND CRUMMY LOOKING... AND THEIR SALES REPS CLEARLY HAVE NO IDEA WHAT CUSTOMER SERVICE REALLY IS.

0
★☆☆☆☆

This review pertains to Quality Auto Sales located in Spring Lake Park, MN. \r\n\r\nDuring my search for a used Jeep Grand Cherokee, I found a listing from this dealer online. I called them several times & was informed that they still had the Jeep on their lot & they were ready to have me test-drive it/etc.\r\n\r\nAfter a few calls just to reaffirm that they still had the vehicle, I told them I would show up in an hour to test-drive the Jeep, in which they told me that would work great & everything was good to go. So I made the 45 minute drive to their dealership only to find out that they didn't even have the Jeep on their lot; I spoke to 3 different reps and each had their own story aka excuses as to why the Jeep wasn't there. The only thing they could really say was that ""they get a lot of Jeeps in & they'd let me know if they had 1 for me"".... needless to say that didn't help me much & I am surely NEVER going to deal with them again.\r\n\r\n(caps time) THEREFORE DO NOT DEAL WITH THIS AUTO-DEALER; THEIR LOT IS IN SHAMBLES, THE INSIDE OF THEIR DEALERSHIP IS CROWDED, UNORGANIZED, AND CRUMMY LOOKING... AND THEIR SALES REPS CLEARLY HAVE NO IDEA WHAT CUSTOMER SERVICE REALLY IS.

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I had my car on Craigslist for 3 weeks. I drove it down to Quality Auto and they gave me a check on the spot, and I got a great deal on my new car!

2
★★★★★

I had my car on Craigslist for 3 weeks. I drove it down to Quality Auto and they gave me a check on the spot, and I got a great deal on my new car!

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As I was waiting to get my loan approved, I met three of their repeat customers. They had nothing but good things to say.

2
★★★★★

As I was waiting to get my loan approved, I met three of their repeat customers. They had nothing but good things to say.

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I was turned down 3 times at 3 different dealerships. I was approved at Quality Auto and drove a car home that night.

2
★★★★★

I was turned down 3 times at 3 different dealerships. I was approved at Quality Auto and drove a car home that night.

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They took care of me like a king. And offered me some of they're lunch they ordered in.

2
★★★★★

They took care of me like a king. And offered me some of they're lunch they ordered in.

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I was amazed. I never thought that I could finance a car with my credit. I'm going to send all my friends here.

2
★★★★★

I was amazed. I never thought that I could finance a car with my credit. I'm going to send all my friends here.

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had a great experience with Quality Auto, I had little money and they got me a low mileage car that runs like a champ. I can't agree or disagree with the other reviews but my expeience was wonderful. they are even looking to put me into another car that I am interested in.\n

2
★★★★★

had a great experience with Quality Auto, I had little money and they got me a low mileage car that runs like a champ. I can't agree or disagree with the other reviews but my expeience was wonderful. they are even looking to put me into another car that I am interested in.\n

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I had a great experience dealing with all the nice sales man. They helped me get into a nice low miles car for every cheap. I didnt have a good job and wasnt getting paid every much. But quality auto helped me get financed and got me in a car that day. Everyone on this review are wrong i never had an experience like that. I bought my first car from quality and my family had been previous buyers for many years. This is a great dealership and and they are very nice people who are willing to help anyone get into a car. Thanks for the great experience. \n

2
★★★★★

I had a great experience dealing with all the nice sales man. They helped me get into a nice low miles car for every cheap. I didnt have a good job and wasnt getting paid every much. But quality auto helped me get financed and got me in a car that day. Everyone on this review are wrong i never had an experience like that. I bought my first car from quality and my family had been previous buyers for many years. This is a great dealership and and they are very nice people who are willing to help anyone get into a car. Thanks for the great experience. \n

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I love my Volvo. John made the sale very painless and smooth. Was a pleasure doing business with Quality Auto Sales. In fact, both my son and daughter have both bought car's there and they too are very pleased.\n

2
★★★★★

I love my Volvo. John made the sale very painless and smooth. Was a pleasure doing business with Quality Auto Sales. In fact, both my son and daughter have both bought car's there and they too are very pleased.\n

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I've been buying cars for 20 years and this was the best experience I've had.\r\n

2
★★★★★

I've been buying cars for 20 years and this was the best experience I've had.\r\n

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They got me financed when no one else could.\n

2
★★★★★

They got me financed when no one else could.\n

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Bought a truck in 2008 and have had very good luck with it. Purchased warranty also. Would recommend to anyone. They worked to get the vehicle I wanted for a good price and let me test drive it and have it inspected if I wanted.\n

2
★★★★★

Bought a truck in 2008 and have had very good luck with it. Purchased warranty also. Would recommend to anyone. They worked to get the vehicle I wanted for a good price and let me test drive it and have it inspected if I wanted.\n

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I love Quality Auto...they try really hard to make your car buying experience the best it can be. Many payment options and they work with you so dont feel presured to do somthing you cant afford. I will definately come back! Thanks Quality!\n

2
★★★★★

I love Quality Auto...they try really hard to make your car buying experience the best it can be. Many payment options and they work with you so dont feel presured to do somthing you cant afford. I will definately come back! Thanks Quality!\n

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I love my 2002 cougar i bought from Quality auto! No issues no hassles!! I think that you guys honestly have nothing better to do than bash this company. I have gotten 1 car from them and 1 truck. I was in an accident with my truck and I needed a car asap. Terry was willing to do anything and everything for me to get me in a car. I found a car on their lot that I have wanted for many years and he got me into it. The reason they make you do the credit app first is so you dont pick out a car and get your hopes and and not be able to afford it. If you go to any other dealership its the same thing. It sounds like you do not know how the buying process works. If you look at the prices here they are under the blue book value because they want you to be able to get the car that you want and that you can afford weather you have good credit bad credit or no credit. I bought my blazer 7 months ago and have had my cougar for about 2 months and I had no problems with either of them. All cars will eventually have issues ... I think that you guys honestly have nothing better to do than bash this company. I have gotten 1 car from them and 1 truck. I was in an accident with my truck and I needed a car asap. Terry was willing to do anything and everything for me to get me in a car. I found a car on their lot that I have wanted for many years and he got me into it. The reason they make you do the credit app first is so you dont pick out a car and get your hopes and and not be able to afford it. If you go to any other dealership its the same thing. It sounds like you do not know how the buying process works. If you look at the prices here they are under the blue book value because they want you to be able to get the car that you want and that you can afford weather you have good credit bad credit or no credit. I bought my blazer 7 months ago and have had my cougar for about 2 months and I had no problems with either of them. All cars will eventually have issues its a freakin computer. Get over it and move on. Youre buying a used car as is. Bring it somewhere and have a tech look at it then! I WILL be buying my next car here. Plus I have friends who also have bought cars, vans, and trucks here and have no problem. The customer service is great and its prompt!\n

2
★★★★★

I love my 2002 cougar i bought from Quality auto! No issues no hassles!! I think that you guys honestly have nothing better to do than bash this company. I have gotten 1 car from them and 1 truck. I was in an accident with my truck and I needed a car asap. Terry was willing to do anything and everything for me to get me in a car. I found a car on their lot that I have wanted for many years and he got me into it. The reason they make you do the credit app first is so you dont pick out a car and get your hopes and and not be able to afford it. If you go to any other dealership its the same thing. It sounds like you do not know how the buying process works. If you look at the prices here they are under the blue book value because they want you to be able to get the car that you want and that you can afford weather you have good credit bad credit or no credit. I bought my blazer 7 months ago and have had my cougar for about 2 months and I had no problems with either of them. All cars will eventually have issues ... I think that you guys honestly have nothing better to do than bash this company. I have gotten 1 car from them and 1 truck. I was in an accident with my truck and I needed a car asap. Terry was willing to do anything and everything for me to get me in a car. I found a car on their lot that I have wanted for many years and he got me into it. The reason they make you do the credit app first is so you dont pick out a car and get your hopes and and not be able to afford it. If you go to any other dealership its the same thing. It sounds like you do not know how the buying process works. If you look at the prices here they are under the blue book value because they want you to be able to get the car that you want and that you can afford weather you have good credit bad credit or no credit. I bought my blazer 7 months ago and have had my cougar for about 2 months and I had no problems with either of them. All cars will eventually have issues its a freakin computer. Get over it and move on. Youre buying a used car as is. Bring it somewhere and have a tech look at it then! I WILL be buying my next car here. Plus I have friends who also have bought cars, vans, and trucks here and have no problem. The customer service is great and its prompt!\n

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i am not sure what the issue is i have bad credit and they've helped me alot , if you ask to test drive you can if you want to take it to a mechanic you can. i have had both of my vehicles inspected by a mechanic one did'nt check out and i did'nt buy it. it might be personal responsiblity though, there very helpful and i will go back again, my interest has dropped because of on time payments\n

2
★★★★★

i am not sure what the issue is i have bad credit and they've helped me alot , if you ask to test drive you can if you want to take it to a mechanic you can. i have had both of my vehicles inspected by a mechanic one did'nt check out and i did'nt buy it. it might be personal responsiblity though, there very helpful and i will go back again, my interest has dropped because of on time payments\n

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Every car has maintenance problems, especially if you chose to purchase one with over 100000 miles on it. I've purchase two cars from them, a 02 Sable with 50k miles and an 08 Dodge Avenger with 30k miles. Both cars stayed in wonderful condition, minus a tire change or two. The people here are very friendly, and will get you into a vehicle.. I will always recommend this place.\n

2
★★★★★

Every car has maintenance problems, especially if you chose to purchase one with over 100000 miles on it. I've purchase two cars from them, a 02 Sable with 50k miles and an 08 Dodge Avenger with 30k miles. Both cars stayed in wonderful condition, minus a tire change or two. The people here are very friendly, and will get you into a vehicle.. I will always recommend this place.\n

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This place is wonderful just when i thought i couldn't get a car these guys turned things around for me, i got a great car that needed a little work, they have an onsite mechanic with full detailing, my car was fixed and cleaned all in the same day, i couldn't do it without Quality auto sales

2
★★★★★

This place is wonderful just when i thought i couldn't get a car these guys turned things around for me, i got a great car that needed a little work, they have an onsite mechanic with full detailing, my car was fixed and cleaned all in the same day, i couldn't do it without Quality auto sales

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I purchased a car from this dealership and had no problems what-so-ever. I found this website because I am recommending it to my friend and I am shocked at what some of your are writing.\n\nEspecially those who say that they hate it and then went on to buy a second or third car there... if it is so awful, why are you going back? Clearly you had a good enough experience to shop there again.\n\nI think the employees are very nice and treat people like any other dealership I've been to. And as far as the warranty comments, you have to sign a paper stating you are purchasing the car """"as is"""" or purchasing an additional warranty for an additional cost. Not sure why you are all so confused about that.\n\nAgain - I liked it. I recommend them. The rest of you need to get over your negative attitudes. And before that girl rants and raves that I must be one of the people who work there - I'm not. So don't even start with that, please.

2
★★★★★

I purchased a car from this dealership and had no problems what-so-ever. I found this website because I am recommending it to my friend and I am shocked at what some of your are writing.\n\nEspecially those who say that they hate it and then went on to buy a second or third car there... if it is so awful, why are you going back? Clearly you had a good enough experience to shop there again.\n\nI think the employees are very nice and treat people like any other dealership I've been to. And as far as the warranty comments, you have to sign a paper stating you are purchasing the car """"as is"""" or purchasing an additional warranty for an additional cost. Not sure why you are all so confused about that.\n\nAgain - I liked it. I recommend them. The rest of you need to get over your negative attitudes. And before that girl rants and raves that I must be one of the people who work there - I'm not. So don't even start with that, please.

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I think that you guys honestly have nothing better to do than bash this company. I have gotten 1 car from them and 1 truck. I was in an accident with my truck and I needed a car asap. Terry was willing to do anything and everything for me to get me in a car. I found a car on their lot that I have wanted for many years and he got me into it. The reason they make you do the credit app first is so you dont pick out a car and get your hopes and and not be able to afford it. If you go to any other dealership its the same thing. It sounds like you do not know how the buying process works. If you look at the prices here they are under the blue book value because they want you to be able to get the car that you want and that you can afford weather you have good credit bad credit or no credit. I bought my blazer 7 months ago and have had my cougar for about 2 months and I had no problems with either of them. All cars will eventually have issues its a freakin computer. Get over it and move on.

2
★★★★★

I think that you guys honestly have nothing better to do than bash this company. I have gotten 1 car from them and 1 truck. I was in an accident with my truck and I needed a car asap. Terry was willing to do anything and everything for me to get me in a car. I found a car on their lot that I have wanted for many years and he got me into it. The reason they make you do the credit app first is so you dont pick out a car and get your hopes and and not be able to afford it. If you go to any other dealership its the same thing. It sounds like you do not know how the buying process works. If you look at the prices here they are under the blue book value because they want you to be able to get the car that you want and that you can afford weather you have good credit bad credit or no credit. I bought my blazer 7 months ago and have had my cougar for about 2 months and I had no problems with either of them. All cars will eventually have issues its a freakin computer. Get over it and move on.

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I bought a 2006 Ford Expedition beautiful truck! I had to put 3000 dollars down and they said I could do insurance through them for 500 up front and 60 dollars per month Not only did I have to put gas in it to test drive they sold it to me empty and put a little bit from a gas container in it so I would make it to the Gas station! 13 days after I bought the truck it broke down I took it to there mechanic and they promised to pay half of the cost for a new transmision they never fixed it! So when the company that financed the truck called to get the first payment and to see how it was working I told them what happed they said if the truck does not work they would not finance it!! Quality Autos mechanic keep the truck and my down payment and when i tried to get the insurance money back they acted like they didnt know what I was talking about! I worked really hard to save that much money and was so proud to finally buy a vehicle my family could fit in and I lost it all!!

0
★☆☆☆☆

I bought a 2006 Ford Expedition beautiful truck! I had to put 3000 dollars down and they said I could do insurance through them for 500 up front and 60 dollars per month Not only did I have to put gas in it to test drive they sold it to me empty and put a little bit from a gas container in it so I would make it to the Gas station! 13 days after I bought the truck it broke down I took it to there mechanic and they promised to pay half of the cost for a new transmision they never fixed it! So when the company that financed the truck called to get the first payment and to see how it was working I told them what happed they said if the truck does not work they would not finance it!! Quality Autos mechanic keep the truck and my down payment and when i tried to get the insurance money back they acted like they didnt know what I was talking about! I worked really hard to save that much money and was so proud to finally buy a vehicle my family could fit in and I lost it all!!

Pros: None at all

Cons: They prey on people with bad/no credit!

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I made the mistake of buying a car from them and have had problems ever since. We were told some things on the car would be fixed. They took it in and never did any of the work. Then we had more problems with the car and on top of that they never sent us the title.

0
★☆☆☆☆

I made the mistake of buying a car from them and have had problems ever since. We were told some things on the car would be fixed. They took it in and never did any of the work. Then we had more problems with the car and on top of that they never sent us the title.

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THEY DONT CHECK THE CARS AFTER THEY BUY THEM AND MOST LIKELY THEY ARE GETTING THEM BC THEY ARE NO GOOD! WE RECENTLY BOUGHT A TRUCK FROM THEM AND THEY LIED ABOUT THE INTREST AND THERE IS A TON OF THINGS WRONG WITH THE CAR THAT ARE REALLY EXPENSIVE TO FIX. IM TALKIN THOUSANDS! DONT BUY FROM THEM THEY ARE NOT THE ONLY PLACE THAT IS GOING TO FINANCE YOU!

0
★☆☆☆☆

THEY DONT CHECK THE CARS AFTER THEY BUY THEM AND MOST LIKELY THEY ARE GETTING THEM BC THEY ARE NO GOOD! WE RECENTLY BOUGHT A TRUCK FROM THEM AND THEY LIED ABOUT THE INTREST AND THERE IS A TON OF THINGS WRONG WITH THE CAR THAT ARE REALLY EXPENSIVE TO FIX. IM TALKIN THOUSANDS! DONT BUY FROM THEM THEY ARE NOT THE ONLY PLACE THAT IS GOING TO FINANCE YOU!

Pros: NONE THEY GET ONE STAR BC THEY ARE SO GOOD @ RIPPING PPL OFF

Cons: EVERYTHING IS BAD

 

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