Grand Vu Lodge

★★★☆☆

About Grand Vu Lodge

Hours
Daily 8am-8pm

Hotels & Travel

Hotels & Travel
More choices in Walker:
Resultset_next

Comfort Inn & Suites

2025 Werner Ave NE Cedar Rapids, IA

Resultset_next

Holiday Inn Express CEDAR RAPIDS (COLLINS RD)

1230 Collins Road NE Cedar Rapids, IA

3.3333 3
Hi! Sign in to let us know how Grand Vu Lodge was?
Write a Review
.

My girlfriends and I stayed at this resort for a 4-day weekend and had the time of our lives. We were there in October, and it was a little chilly, so we didn't do any boating, but we enjoyed everything else very much. The view was amazing, the "cabin", which is bigger than my house, called the Majestic was beautiful, with lots of room, and great furnishings. We were told that if we needed anything that the house doesn't have to just go to the lodge and ask. We played in the playground, swung on the tire swing and bear swing, and played games in the cabin. I highly recommend this resort. The owner is a giving stand-up guy who takes pride in his country and his resort. I left feeling relaxed, recouperated, and happy, after making some amazing memories with my friends. Thanks so much Jeff!

5
★★★★★

My girlfriends and I stayed at this resort for a 4-day weekend and had the time of our lives. We were there in October, and it was a little chilly, so we didn't do any boating, but we enjoyed everything else very much. The view was amazing, the "cabin", which is bigger than my house, called the Majestic was beautiful, with lots of room, and great furnishings. We were told that if we needed anything that the house doesn't have to just go to the lodge and ask. We played in the playground, swung on the tire swing and bear swing, and played games in the cabin. I highly recommend this resort. The owner is a giving stand-up guy who takes pride in his country and his resort. I left feeling relaxed, recouperated, and happy, after making some amazing memories with my friends. Thanks so much Jeff!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The not-so-good.

When you are spending a good amount of money on a family vacation, it is not unreasonable to expect a warm and welcoming greeting when arriving. You should feel welcome and feel like your business is appreciated. Don't expect a warm appreciative welcome or that feeling here.

We had a couple issues with the cabin we rented. When the issues were brought up, instead of saying, "we apologize and we will get to work on correcting them immediately", we recieved less than caring replies and were not sure if the issues would be addressed immediately or addressed at all.

Our short list of resort requirements in choosing a resort were: the resort had to have a water trampoline, ac, internet, kids activities and eventhough we were not bringing our dogs, we wanted a pet friendly resort. The ac controls were broken off on a low setting rendering it a notch above useless and the resort had placed four fans in the cabin. The owners dog had punctured the water trampoline. While they did work to patch the holes, the trampoline would not hold air. According to the website, pets were not allowed on the beach. The owner's dog was on the beach. There were multiple dogs at the resort, which was great. However, when our family stepped in dog poop a couple of times walking back to our cabin after dark, that wasn't great.

I had mixed feelings about being charged for the boat slip when we put our deposit down. Charging extra for a boat slip on a lake resort, seemed like a "nickel and diming" move to me. IMHO, if the resort is on a lake, I would think the resort should would expect some or most patrons to bring a boat. That being said, from a customer service standpoint, the boat slip should be included in the price. This is a cost of doing business for a lake resort. (In researching, it appears that all but one Leech Lake resort charges for a boat slip. It seems like you are penalized for bringing your boat to a resort, when in fact they should be encouraging you to bring your boat. Maybe one day a resort owner will figure out that by restructuring the resort pricing and not charging for a boat slip, they will set themselves apart from the many other resorts on Leech Lake.)

The incident that sealed the deal for me on the resort occured when we were checking out. We needed some ice for the cooler and the few refrigerator/freezer items we had to take home. The resort has an ice machine in the coin operated laundry building. We had about 15 pounds of ice that we had purchased at a convenience store earlier in the trip, so we didn't need much ice. As we were checking out, my wife went into the office to pay for some night crawlers we had used while I readied our boat. While I am working on the boat, my wife comes out and asks me, "how much ice did you take from the ice machine". I told her what I thought I had taken and asked her "why?". "Ice isn't free.", she responded. I have never stayed at a hotel, motel, bed/breakfast or a resort that charged for ice. It is the little things that make or break a good experience. For me, this was the thing that broke the experience and speaks volumes about the level of customer service and attitude at this resort.

The good.

While the resort did not hold some of the activities they advertised on the website or in the cabins, our kids still loved the place.

While I don't understand it, the resort does have a lot of repeat customers due to the central location to outstanding fishing, kid friendliness and activities.

2
★★☆☆☆

The not-so-good.

When you are spending a good amount of money on a family vacation, it is not unreasonable to expect a warm and welcoming greeting when arriving. You should feel welcome and feel like your business is appreciated. Don't expect a warm appreciative welcome or that feeling here.

We had a couple issues with the cabin we rented. When the issues were brought up, instead of saying, "we apologize and we will get to work on correcting them immediately", we recieved less than caring replies and were not sure if the issues would be addressed immediately or addressed at all.

Our short list of resort requirements in choosing a resort were: the resort had to have a water trampoline, ac, internet, kids activities and eventhough we were not bringing our dogs, we wanted a pet friendly resort. The ac controls were broken off on a low setting rendering it a notch above useless and the resort had placed four fans in the cabin. The owners dog had punctured the water trampoline. While they did work to patch the holes, the trampoline would not hold air. According to the website, pets were not allowed on the beach. The owner's dog was on the beach. There were multiple dogs at the resort, which was great. However, when our family stepped in dog poop a couple of times walking back to our cabin after dark, that wasn't great.

I had mixed feelings about being charged for the boat slip when we put our deposit down. Charging extra for a boat slip on a lake resort, seemed like a "nickel and diming" move to me. IMHO, if the resort is on a lake, I would think the resort should would expect some or most patrons to bring a boat. That being said, from a customer service standpoint, the boat slip should be included in the price. This is a cost of doing business for a lake resort. (In researching, it appears that all but one Leech Lake resort charges for a boat slip. It seems like you are penalized for bringing your boat to a resort, when in fact they should be encouraging you to bring your boat. Maybe one day a resort owner will figure out that by restructuring the resort pricing and not charging for a boat slip, they will set themselves apart from the many other resorts on Leech Lake.)

The incident that sealed the deal for me on the resort occured when we were checking out. We needed some ice for the cooler and the few refrigerator/freezer items we had to take home. The resort has an ice machine in the coin operated laundry building. We had about 15 pounds of ice that we had purchased at a convenience store earlier in the trip, so we didn't need much ice. As we were checking out, my wife went into the office to pay for some night crawlers we had used while I readied our boat. While I am working on the boat, my wife comes out and asks me, "how much ice did you take from the ice machine". I told her what I thought I had taken and asked her "why?". "Ice isn't free.", she responded. I have never stayed at a hotel, motel, bed/breakfast or a resort that charged for ice. It is the little things that make or break a good experience. For me, this was the thing that broke the experience and speaks volumes about the level of customer service and attitude at this resort.

The good.

While the resort did not hold some of the activities they advertised on the website or in the cabins, our kids still loved the place.

While I don't understand it, the resort does have a lot of repeat customers due to the central location to outstanding fishing, kid friendliness and activities.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

There is a lot to offer while staing at the Grand Vu Lodge. There is fishing and swimming available to please the whole family.

3
★★★☆☆

There is a lot to offer while staing at the Grand Vu Lodge. There is fishing and swimming available to please the whole family.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Grand Vu Lodge, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review