Yellow Cab Co Inc

★★★☆☆

About Yellow Cab Co Inc

Transportation & Storage

Transportation & Storage
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Checker & Yellow Cab

2100 Huntingdon Ave Baltimore, MD

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Liberty Cab

31 Thomas Ave Baltimore, MD

3.0625 16
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Don't even bother! I scheduled a cab online. I got a text message saying that the cab had been dispatched but they never came. At some point, I called to ask about status and the operator told me that the cab was "just about to pull

3
★★★★★

Don't even bother! I scheduled a cab online. I got a text message saying that the cab had been dispatched but they never came. At some point, I called to ask about status and the operator told me that the cab was "just about to pull

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Efficient and courteous. I've now used this cab service twice, once to go to the airport and once for a shorter within-Baltimore ride. Both times, I used the online booking service, and both times, the service was punctual, the drivers

3
★★★★★

Efficient and courteous. I've now used this cab service twice, once to go to the airport and once for a shorter within-Baltimore ride. Both times, I used the online booking service, and both times, the service was punctual, the drivers

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I called early one morning for a cab. The cab was fifteen minutes late; not that bad, considering it was bar closing time. But then the cab driver, while friendly, drove far south of our requested address and then, after turning, driving

3
★★★★★

I called early one morning for a cab. The cab was fifteen minutes late; not that bad, considering it was bar closing time. But then the cab driver, while friendly, drove far south of our requested address and then, after turning, driving

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I will never be using this service again, and will go out of my way to find another cab company in the future.

On Saturday, June 9, 2012, I called the dispatch at 7:15PM requesting a cab pick up at 8:45PM. I received their automated text at 8:41PM that my cab had been dispatched. The taxi showed up at 9:25PM.

And when he arrived, he had picked up ANOTHER PASSENGER ON THE WAY TO MY HOUSE, who was sitting in the front seat and the driver asked if we minded sharing a cab. There were 4 of us in my party that were taking this cab, and after waiting an unbelievable amount of time, did not have time to wait for another taxi. So all 4 of us crammed into the back seat.

This is UNACCEPTABLE service. I will be going out of my way to find another taxi service in the future

1
★☆☆☆☆

I will never be using this service again, and will go out of my way to find another cab company in the future.

On Saturday, June 9, 2012, I called the dispatch at 7:15PM requesting a cab pick up at 8:45PM. I received their automated text at 8:41PM that my cab had been dispatched. The taxi showed up at 9:25PM.

And when he arrived, he had picked up ANOTHER PASSENGER ON THE WAY TO MY HOUSE, who was sitting in the front seat and the driver asked if we minded sharing a cab. There were 4 of us in my party that were taking this cab, and after waiting an unbelievable amount of time, did not have time to wait for another taxi. So all 4 of us crammed into the back seat.

This is UNACCEPTABLE service. I will be going out of my way to find another taxi service in the future

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The driver was late and was in a bad disposition. I gave him twenty for an $8.00 fair, he flew into an immediate rage about not having change. Telling me to look at the window sign about change. I politely told him to drive to a

3
★★★★★

The driver was late and was in a bad disposition. I gave him twenty for an $8.00 fair, he flew into an immediate rage about not having change. Telling me to look at the window sign about change. I politely told him to drive to a

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I would have awarded 0 stars if the system allowed.

I called for a cab at 2:15 to pick me up at 3:00pm. At 3:15 the cab had still not arrived and when I called to check on its status the operator rudely hung up on me. As a result of

3
★★★★★

I would have awarded 0 stars if the system allowed.

I called for a cab at 2:15 to pick me up at 3:00pm. At 3:15 the cab had still not arrived and when I called to check on its status the operator rudely hung up on me. As a result of

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My very recent experience was shocking to say the least . Usually ,whenever I am transported ,I pay with Cash . This time ,I used my Debit Card ,they put my card through twice ,and I haven't been able to get a return call .How's that for a faithful customer !!! I went out of my way to even call the Corporate Office ,and I couldn't get through ,I left a message for ,Dwight ,and @ the local office for ,Roslin Harris .I'm so glad to know that ,at least my bank is willing to compensate me !!! God Is Faithful ! Yellow Cab Co. has no sense of Customer Service at all ,I sure will never use a debit card with them again !!!!!!!!!!!!!!!!!!! Please ,don't get me wrong ,they have been efficant in providing good service to me ,but the drivers here lately ,have no sense of directions to add insult to injury.
Why is it that a second payment was taken off of my card at 7 am . ,and when ever I tried reaching roslin ,my calls kept going to voice mail ?

1
★☆☆☆☆

My very recent experience was shocking to say the least . Usually ,whenever I am transported ,I pay with Cash . This time ,I used my Debit Card ,they put my card through twice ,and I haven't been able to get a return call .How's that for a faithful customer !!! I went out of my way to even call the Corporate Office ,and I couldn't get through ,I left a message for ,Dwight ,and @ the local office for ,Roslin Harris .I'm so glad to know that ,at least my bank is willing to compensate me !!! God Is Faithful ! Yellow Cab Co. has no sense of Customer Service at all ,I sure will never use a debit card with them again !!!!!!!!!!!!!!!!!!! Please ,don't get me wrong ,they have been efficant in providing good service to me ,but the drivers here lately ,have no sense of directions to add insult to injury.
Why is it that a second payment was taken off of my card at 7 am . ,and when ever I tried reaching roslin ,my calls kept going to voice mail ?

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Do not bother even calling. Every time I've called, I've either waited for a cab for minimum 90 minutes, or they just never show up. What an embarassment for a business. Would give them no stars if citysearch would allow.

0
★☆☆☆☆

Do not bother even calling. Every time I've called, I've either waited for a cab for minimum 90 minutes, or they just never show up. What an embarassment for a business. Would give them no stars if citysearch would allow.

Pros: Nothing

Cons: NO CUSTOMER SERVICE

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I had to take a cab to Penn Station last weekend. I had an early train and was worried when I called whether very many cabs would be operating at that time (just before 6am).
I was pleasantly surprised with the dispatcher. They are definitely improving their customer service. She spoke clearly and was very cordial. She even asked what time my train was leaving to ensure I would get there in time.
I too, in the past have had a very bad experience with their dispatching; however, I agree in giving credit where credit is due, and they have definitely improved their service! Keep up the good work!

2
★★★★☆

I had to take a cab to Penn Station last weekend. I had an early train and was worried when I called whether very many cabs would be operating at that time (just before 6am).
I was pleasantly surprised with the dispatcher. They are definitely improving their customer service. She spoke clearly and was very cordial. She even asked what time my train was leaving to ensure I would get there in time.
I too, in the past have had a very bad experience with their dispatching; however, I agree in giving credit where credit is due, and they have definitely improved their service! Keep up the good work!

Pros: convenient/have your account information stored by your #

Cons: past experience with dispatching was bad

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I use Yellow Cab pretty regularly. Sometimes the cab drivers take the long route (no tip for those ones) but they're always nice/cordial and get me where I need to be on time. I have used taxi service all over the world and the dispatcher is hands-down the rudest.

1
★★☆☆☆

I use Yellow Cab pretty regularly. Sometimes the cab drivers take the long route (no tip for those ones) but they're always nice/cordial and get me where I need to be on time. I have used taxi service all over the world and the dispatcher is hands-down the rudest.

Pros: NIce drivers

Cons: Nasty dispatchers

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I am very sorry for the way that the first five people have been treated by the call takers. Please accept my apologies for their rudeness. But a lot of the cab drivers are nice and good, and don't overcharge. I know because I am one of them. I am a female cab driver. I own my own cab. I am associated with Yellow Checker Cab. I work only day time hours. We are trying to rectify the situation of the rudeness of the calltakers. But please do not give up on us just yet. Daily we are improving our staff and drivers. Have a great day, and remember, if someone is not smiling: give them yours.

2
★★★★★

I am very sorry for the way that the first five people have been treated by the call takers. Please accept my apologies for their rudeness. But a lot of the cab drivers are nice and good, and don't overcharge. I know because I am one of them. I am a female cab driver. I own my own cab. I am associated with Yellow Checker Cab. I work only day time hours. We are trying to rectify the situation of the rudeness of the calltakers. But please do not give up on us just yet. Daily we are improving our staff and drivers. Have a great day, and remember, if someone is not smiling: give them yours.

Pros: efficient, safe, courtious, reliable

Cons: only works day time hours.

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Do yourselves a favor and don't get a yellow cab in Baltimore city. Its horrible. Every time i call, they take forever to get here and sometimes i would call another cab service. The customer service people seriously need some training on how to speak to customers on the phone. When I call for a cab, " I'm mostly encountered by a curt, loud, and rude person. I've had the phone hung on , and also been cheated by the cab driver. I was new to Baltimore city and the driver just drove around my place of destination, taking his time. Moreover, i had just gotten off from working late and didin't notice he had given me the wrong change until i got home. Incredibly BAD!!!!!!

0
★☆☆☆☆

Do yourselves a favor and don't get a yellow cab in Baltimore city. Its horrible. Every time i call, they take forever to get here and sometimes i would call another cab service. The customer service people seriously need some training on how to speak to customers on the phone. When I call for a cab, " I'm mostly encountered by a curt, loud, and rude person. I've had the phone hung on , and also been cheated by the cab driver. I was new to Baltimore city and the driver just drove around my place of destination, taking his time. Moreover, i had just gotten off from working late and didin't notice he had given me the wrong change until i got home. Incredibly BAD!!!!!!

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I've lived in a few major cities, taken hundreds of cabs, and it's the worst service by far that I've ever had from a cab or car company. Out of the half dozen or so times that I've called this company, only twice has a cab ever even shown up. It's a huge pain, and no one at Yellow Cab gives a s**t about it.

0
★☆☆☆☆

I've lived in a few major cities, taken hundreds of cabs, and it's the worst service by far that I've ever had from a cab or car company. Out of the half dozen or so times that I've called this company, only twice has a cab ever even shown up. It's a huge pain, and no one at Yellow Cab gives a s**t about it.

Pros: No cab, no pros!

Cons: No cab!

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I could hardly believe that this company would lie to customers, but it did.

I reserved a yellow cab one morning to catch a greyhound bus. I waited for more than 45 minutes and it never came. The WORST thing was that I called the company 3 times during the time I was waiting, and EVERY time I was told that a cab was "around the corner" "two blocks away" "coming in 5 minutes", but it never showed up. I almost missed my bus.

It's ok if no cab can come on time, I can call another company. But the company shouldn't have lied to me and kept me waiting. A rude lady who answered my call hung up before I finished talking. This company simply shows no respect to its customers.

0
★☆☆☆☆

I could hardly believe that this company would lie to customers, but it did.

I reserved a yellow cab one morning to catch a greyhound bus. I waited for more than 45 minutes and it never came. The WORST thing was that I called the company 3 times during the time I was waiting, and EVERY time I was told that a cab was "around the corner" "two blocks away" "coming in 5 minutes", but it never showed up. I almost missed my bus.

It's ok if no cab can come on time, I can call another company. But the company shouldn't have lied to me and kept me waiting. A rude lady who answered my call hung up before I finished talking. This company simply shows no respect to its customers.

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I use your company on a regular basis, especially when I need a ride back home from the Canton Safeway. Every time I go shopping, I call about 20 mn before I check out, I still end up waiting over half an hour. Today took the cake, it was just over an HOUR . I have to tell you that it's absurd. I don't live far either. I am very disapointed with the lady who was taking the calls. The tone of her voice said it all, "I DON'T CARE". I found her to be impolite. I've been very patient with waiting extremely long times on a cab from your company, but today, I've had it!!! I will never use you again and I will make sure to make it my personal mission to tell everyone I know to do the same. Yes,aIboycott!!! I've been a very good customer, leaving generous tips and always polite, but after this fiasco, you don't deserve my business. I'm in the customer service field and if I talked to my customers like the way I was spoken to, I'd be fired. By the way, I broke down in tears standing in the store because of this constant problem and lack of sympathy and understanding from the person on the other end of the line, a manager aproached me and asked me what was wrong. I told him and he said "Oh yeah, they take their sweet time getting here, it's a problem we are trying to address for our customers!", so that should tell you something! I don't believe for one second you guys are so busy that you can't pick up a single customer with groceries and drop them off within a 5 mile radius.. There is no excuse for that. I could understand if this happend once in a while, but EVERTY TIME I CALL FROM THE CANTON SAFEWAY IT 'S THE SAME THING, AND TODAY I AM TAKING IT PERSONALLY. You just lost a good customer and hopefully several more because of my doing. Sincerely, Upset Patron.

0
★☆☆☆☆

I use your company on a regular basis, especially when I need a ride back home from the Canton Safeway. Every time I go shopping, I call about 20 mn before I check out, I still end up waiting over half an hour. Today took the cake, it was just over an HOUR . I have to tell you that it's absurd. I don't live far either. I am very disapointed with the lady who was taking the calls. The tone of her voice said it all, "I DON'T CARE". I found her to be impolite. I've been very patient with waiting extremely long times on a cab from your company, but today, I've had it!!! I will never use you again and I will make sure to make it my personal mission to tell everyone I know to do the same. Yes,aIboycott!!! I've been a very good customer, leaving generous tips and always polite, but after this fiasco, you don't deserve my business. I'm in the customer service field and if I talked to my customers like the way I was spoken to, I'd be fired. By the way, I broke down in tears standing in the store because of this constant problem and lack of sympathy and understanding from the person on the other end of the line, a manager aproached me and asked me what was wrong. I told him and he said "Oh yeah, they take their sweet time getting here, it's a problem we are trying to address for our customers!", so that should tell you something! I don't believe for one second you guys are so busy that you can't pick up a single customer with groceries and drop them off within a 5 mile radius.. There is no excuse for that. I could understand if this happend once in a while, but EVERTY TIME I CALL FROM THE CANTON SAFEWAY IT 'S THE SAME THING, AND TODAY I AM TAKING IT PERSONALLY. You just lost a good customer and hopefully several more because of my doing. Sincerely, Upset Patron.

Pros: the only nice thing was the driver who finally picked me up, didn't charge me for the ride.

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Extremely poor customer service. My cab to the airport was 40 minutes late (and I had to chase the cab down the street because he drove right by my place). I ended up missing my flight. Will never use this company again.

0
★☆☆☆☆

Extremely poor customer service. My cab to the airport was 40 minutes late (and I had to chase the cab down the street because he drove right by my place). I ended up missing my flight. Will never use this company again.

 

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