Passion Nail Spa

★★★☆☆
  • 19847 Century Blvd A

    Germantown, MD 20874

    Map & Directions
  • 301-916-4900

About Passion Nail Spa

Details
Hours
By appointment

Personal Services

Personal Services
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I love this salon, it is the best one in Germantown. I went for a pedicure last night prior to leaving for a week in Hawaii and I was very pleased with my results. My toes are beautiful, I got a foot and leg massage while I was relaxing in the chair!

5
★★★★★

I love this salon, it is the best one in Germantown. I went for a pedicure last night prior to leaving for a week in Hawaii and I was very pleased with my results. My toes are beautiful, I got a foot and leg massage while I was relaxing in the chair!

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The customer service is horrible! I have been going there for the last 4 years but I will no longer give them my money. The person who used to do my nails is rude and rough in the way that she handles you. Do no waste your time.

1
★☆☆☆☆

The customer service is horrible! I have been going there for the last 4 years but I will no longer give them my money. The person who used to do my nails is rude and rough in the way that she handles you. Do no waste your time.

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I have to say that this place is outstanding. I have been a client since they first opened, and the service is always great. This is a very clean salon, and they used new sanitized individual kits for every single customer as well as hot towels :-) For what you get, the price is not bad at all.

5
★★★★★

I have to say that this place is outstanding. I have been a client since they first opened, and the service is always great. This is a very clean salon, and they used new sanitized individual kits for every single customer as well as hot towels :-) For what you get, the price is not bad at all.

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Passion nail spa was one of the nicer places in the DC metro area to get your nails done. They were polite, gentle with the clients, and seemed to care about the quality of their work; however things have changed. They seem less interested in building long term client relationships and more interested in the personal lives of the staff. They rudely speak Vietnamese in front of clients, they just have an overall unfriendly, unapproachable attitude about their work. It is not as clean as it used to be, and the owner who is onsite more than she had been in the past sets the tone for the rude behavior. She is mooooooooody! I have seen her be rude to clients time and time again. It is really a shame to see a place that had such potential go down the drain. It is now just like any other rude Vietnamese nail salon out there.

2
★★☆☆☆

Passion nail spa was one of the nicer places in the DC metro area to get your nails done. They were polite, gentle with the clients, and seemed to care about the quality of their work; however things have changed. They seem less interested in building long term client relationships and more interested in the personal lives of the staff. They rudely speak Vietnamese in front of clients, they just have an overall unfriendly, unapproachable attitude about their work. It is not as clean as it used to be, and the owner who is onsite more than she had been in the past sets the tone for the rude behavior. She is mooooooooody! I have seen her be rude to clients time and time again. It is really a shame to see a place that had such potential go down the drain. It is now just like any other rude Vietnamese nail salon out there.

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1 out of 1 people found this review helpful.

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I also have been going to Passion nails since they opened in Germantown. I was also going to them when they had there 1st place in the mall. They now have a few shops. I must say they have gone down hill. Customer service is all ya got. And nail salons are a dime a dozen. I have to say that I have not been happy the last 2 times I went and I think I will not return. They have added costs to the already high pedicure $27.00 $2.00 to remove polish $2.00 to use the blade to make your feet smooth. And they make you feel rushed. They have a great location and a beautiful spa. But they are not as good anymore so I plan to move on..

2
★★☆☆☆

I also have been going to Passion nails since they opened in Germantown. I was also going to them when they had there 1st place in the mall. They now have a few shops. I must say they have gone down hill. Customer service is all ya got. And nail salons are a dime a dozen. I have to say that I have not been happy the last 2 times I went and I think I will not return. They have added costs to the already high pedicure $27.00 $2.00 to remove polish $2.00 to use the blade to make your feet smooth. And they make you feel rushed. They have a great location and a beautiful spa. But they are not as good anymore so I plan to move on..

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1 out of 1 people found this review helpful.

.

I had been going to Passion Nail Salon since they 1st opened and I will no longer be a customer. I had received a gift certificate for my birthday and because of family issues, I knew I was not going to be able to use it before it expired. I went into the salon to get a new gift certificate so the expiration date could be extended and they refused. I tried many times to get in touch with the owner, who apparently is never there. She never returned my phone calls. All of these attempts to rectify the situation was BEFORE the gift certificate expired. Now, it is expired and they refuse to honor it. I was treated very poorly and was told that if I am unhappy, to file with the BBB. They now have my money and I am left with a useless piece of paper. In this economy, why try and lose customers? I even wouldn't have had a problem if they wanted to deduct money from the gift certificate, but they refused to help with any way. I will never be back to this salon.

1
★☆☆☆☆

I had been going to Passion Nail Salon since they 1st opened and I will no longer be a customer. I had received a gift certificate for my birthday and because of family issues, I knew I was not going to be able to use it before it expired. I went into the salon to get a new gift certificate so the expiration date could be extended and they refused. I tried many times to get in touch with the owner, who apparently is never there. She never returned my phone calls. All of these attempts to rectify the situation was BEFORE the gift certificate expired. Now, it is expired and they refuse to honor it. I was treated very poorly and was told that if I am unhappy, to file with the BBB. They now have my money and I am left with a useless piece of paper. In this economy, why try and lose customers? I even wouldn't have had a problem if they wanted to deduct money from the gift certificate, but they refused to help with any way. I will never be back to this salon.

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1 out of 1 people found this review helpful.

.

I've been going to Passion Nail Spa in Germantown for about 2 years now. Diane is just great. They take walk ins, but since I prefer Diane I usually call for an appt. I'm able to call that morning for an afternoon appt. Great service, decent prices. Very clean and professional.

4
★★★★☆

I've been going to Passion Nail Spa in Germantown for about 2 years now. Diane is just great. They take walk ins, but since I prefer Diane I usually call for an appt. I'm able to call that morning for an afternoon appt. Great service, decent prices. Very clean and professional.

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