Safelite AutoGlass

★★★☆☆
  • 2505 Lord Baltimore Dr C

    Baltimore, MD 21244

    Map & Directions
  • 888-843-2798

About Safelite AutoGlass

Categories
  • Auto Glass
  • Automotive Repair
  • Auto Parts & Accessories
  • Auto Body Paint & Repair
  • Truck Repair
Details
  • Shop Online
Hours
M-Sa 8am-5pm, Su Closed
Phones
  • Alt (800-800-2727)
Year Established
  • 1947
Products
  • Auto Glass
  • National Lifetime Warranty
  • Glass Cleaner
  • Car Glass
  • Truck Glass
  • Van Glass
  • Windshields
  • Door Glass
  • Car Door Glass
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Services
  • Auto Glass Installation and Repair
  • Vehicle Glass Repair & Replacement
  • Windshield Chip Repair
  • Windshield Crack Repair
  • Windshield Repair
  • Windshield Wiper Replacement
  • Same-Day Service
  • Insurance Paperwork & Processing
Languages
  • English
  • Spanish

Automotive

Automotive
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3.4 5
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I made an appointment with the head office for between 10AM and 12PM. At 11:40 I called to verify the time was correct. \r\nI got someone who at a claimed that she was in charge of the local shop. I later found out that she was lying about that and she was just answering the phone. She then said that the guy will show up after 2 pm. She then said it was due to traffic delays. I said 4 hours is a long traffic delay. She then said that the technician could arbitrarily change his schedule. Story changed again. I asked if she knew the meaning of the term appointment. She said that the head office made the appointment and they didnt know what the schedule was. I asked to speak to the owner and she again said that he was unavailable. Then she relented and said that the shop supervisor would speak to me after she said that no one was there with more authority than her and she was in charge of the shop. The lies kept on piling up. \r\nI then spoke to a guy called Michal who claimed to be the shop supervisor. And he claimed that the head office incorrectly scheduled the appointment and he argued about the whole thing and at one point started laughing. I guess he thought the whole thing was funny. I did get a call afterwards from the technician who then gave me a window of 12-4 PM. \r\nIf you use these guys do not expect to be told the correct story or for them to keep any appointment times. More later once the window is actually installed if that even happens.\r\n

0
★☆☆☆☆

I made an appointment with the head office for between 10AM and 12PM. At 11:40 I called to verify the time was correct. \r\nI got someone who at a claimed that she was in charge of the local shop. I later found out that she was lying about that and she was just answering the phone. She then said that the guy will show up after 2 pm. She then said it was due to traffic delays. I said 4 hours is a long traffic delay. She then said that the technician could arbitrarily change his schedule. Story changed again. I asked if she knew the meaning of the term appointment. She said that the head office made the appointment and they didnt know what the schedule was. I asked to speak to the owner and she again said that he was unavailable. Then she relented and said that the shop supervisor would speak to me after she said that no one was there with more authority than her and she was in charge of the shop. The lies kept on piling up. \r\nI then spoke to a guy called Michal who claimed to be the shop supervisor. And he claimed that the head office incorrectly scheduled the appointment and he argued about the whole thing and at one point started laughing. I guess he thought the whole thing was funny. I did get a call afterwards from the technician who then gave me a window of 12-4 PM. \r\nIf you use these guys do not expect to be told the correct story or for them to keep any appointment times. More later once the window is actually installed if that even happens.\r\n

Pros: They speak english

Cons: They do not understand the term appointment

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I called @ 130pm this afternoon to get my window fixed. Spoke with Lisa (who was WONDERFUL!) she told em that they woudln't be able to fix it until tomorrow morning as there driver had already left the warehouse; but was informed that the window was in stock. I asked if i could go pick it up myself. She told me the warehouse was in Capitol Heights, MD. i told her that wouldn't be a problem. She told em that if that was the case then, I could get it fixed there while I was there. The appt was made for 3pm. It was raining horribly and I called to see if I got there a little late would they still see me. She said they woudn't turn me away as long as I got there before they closed. Got there @ 3:02PM. My car was finished at 3:34PM... brand new passenger front roll up window and everything. They even fixed the little ding that was made in the side frame of the window. I was offered the insurance on the glass that was only an extra $30 and would last me as long as I owned the vehicle. The insurance, the window, and the labor were ALL less than every other company i had called. And they finished it in THIRTY MINUTES! I would recommend them to anyone needing window replacements. They are highly professional, ridiculously quick, friendly, and prompt.

2
★★★★★

I called @ 130pm this afternoon to get my window fixed. Spoke with Lisa (who was WONDERFUL!) she told em that they woudln't be able to fix it until tomorrow morning as there driver had already left the warehouse; but was informed that the window was in stock. I asked if i could go pick it up myself. She told me the warehouse was in Capitol Heights, MD. i told her that wouldn't be a problem. She told em that if that was the case then, I could get it fixed there while I was there. The appt was made for 3pm. It was raining horribly and I called to see if I got there a little late would they still see me. She said they woudn't turn me away as long as I got there before they closed. Got there @ 3:02PM. My car was finished at 3:34PM... brand new passenger front roll up window and everything. They even fixed the little ding that was made in the side frame of the window. I was offered the insurance on the glass that was only an extra $30 and would last me as long as I owned the vehicle. The insurance, the window, and the labor were ALL less than every other company i had called. And they finished it in THIRTY MINUTES! I would recommend them to anyone needing window replacements. They are highly professional, ridiculously quick, friendly, and prompt.

Pros: Fastest service and turnaround time

Cons: n/a- they were awesome!

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Called was given quote for replacement. They suggested an appointment time for two days later at my home, arranged to have car in location at that time. Rearranged my schedule.\n\nThey called on morning of appointment to say they could not come in afternoon as arranged and were there in morning. My vehicle was in use by another member of my family. \n\nI called the head office and they again said the replacer would come in the afternoon. Again they canceled.\n\nWhat a round around! Not recommended.

0
★☆☆☆☆

Called was given quote for replacement. They suggested an appointment time for two days later at my home, arranged to have car in location at that time. Rearranged my schedule.\n\nThey called on morning of appointment to say they could not come in afternoon as arranged and were there in morning. My vehicle was in use by another member of my family. \n\nI called the head office and they again said the replacer would come in the afternoon. Again they canceled.\n\nWhat a round around! Not recommended.

Cons: Not professional

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I found Royal Glass through my insurance company when I needed to repair the shattered windows on my minivan. Setting up the appointment was very easy and the gentleman who came to home to repair it was very professional. He was very efficient and even had me remove my children's carseats so he could vacuum up all the little pieces of glass (and leftover french fries!) from the inside of the van.

5
★★★★★

I found Royal Glass through my insurance company when I needed to repair the shattered windows on my minivan. Setting up the appointment was very easy and the gentleman who came to home to repair it was very professional. He was very efficient and even had me remove my children's carseats so he could vacuum up all the little pieces of glass (and leftover french fries!) from the inside of the van.

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These guys are great. Dave and Russ really know what they are doing. They gave me a great price and treated me fantastic. A real pleasure to find someone you can trust!

2
★★★★★

These guys are great. Dave and Russ really know what they are doing. They gave me a great price and treated me fantastic. A real pleasure to find someone you can trust!

Pros: Professional, excellent workmanship, friendly, good prices

Cons: Not in downtown but they have mobile service that come to you

Message from Safelite AutoGlass

Do you have glass damage? For windshield repair and replacement in the Windsor Mill area, turn to Safelite AutoGlass . Those in central Windsor Mill or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 2505 Lord Baltimore, Safelite AutoGlass Windsor Mill repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantage™ today.

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