Koons Ford Lincoln of Annapolis

★★★★☆
Proudly Serving the Community & the Citizens Anne Arundel County, Kent Island & Beyond since 1969.
  • 2540 Riva Road

    Annapolis, MD 21401

    Map & Directions
  • 410-224-2100

About Koons Ford Lincoln of Annapolis

Hours
Mon-Fri 7:30am-9pm, Sat 8am-6pm
3.7 10
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Car was brought in on August 2nd with a locked up engine. I was told the car needed a new engine. Today is November 18th, and the car is still not done. Phone calls are not returned. When I do get someone on the line (they screen calls with Caller ID), I am told outright lies.
The first round of delays was not entirely Koons' fault. The warranty company dragged its feet getting the car diagnosed. After that was done (about 3 weeks), I had to wait 3 more weeks for a new engine to arrive. Once the new engine came in, it took about 12 days to get the old engine out. When I asked, "Why didn't you guys pull the old engine out while waiting for the new one to arrive?" I was told that's not how it's done.
So, it took about 2 weeks to get the new engine in. After that, they determined that the engine was making a funny noise. "One of our service guys will take it for a road test," I was told. That took 2 days. "It's still making a noise, I'll take it for a test personally." Their "road test" involves taking my car home for the night. So each "test" takes a day or two. The first guy "didn't live far enough away" for an accurate test. The second guy did. When I asked if there was any way to conduct these test other than taking my car home for the night, I was told "No, that was just wasn't possible."
So, they decided that the brand new engine was faulty. A new one needed to be ordered. Three more weeks. We're about 2 and a half months into this ordeal.
A new engine arrives. I'm told it will take a week and a half to install. Meanwhile, I watched my neighbor drop a new engine in his truck over a weekend with an engine lift, hand tools and a six pack.
A week and a half goes by. Still no car.
My calls are avoided. When I ask for someone in particular, they are magically "in a meeting about my car at this very minute...they'll call you RIGHT BACK."
They don't.
Because this ordeal was dragging so far along, I asked about the possibility of a loaner car. It took 24 days to get a response to that question. The response was "no" ... but why 3 weeks for an answer, despite that I called to ask about it several times per week? Not sure. I was given many different answers, not sure which one is has the lessor amount of lies.
They tell me the car will be ready this Saturday... Or maybe Monday, just shy of my 4-month anniversary with Koons Ford of Annapolis. "Why didn't it take a week or so to put the new engine in?" I asked.
"Well, that part of our service department was really busy this month. He's but in 3 or 4 new engines this week."
"WAITAMINUTE!" I replied. "You put in 3 or 4 engines ahead of mine ... a car that has been in your shop for nearly FOUR MONTHS?!?!"
"Well, they did those cuz they had all the parts...." was the weak answer.
"What parts were missing from my repair job?"
"..."
That's the kind of stalling lies I've been getting. The car broke down at the end of July.... It is Thanksgiving next week. Think about that before you try the service department at Koons Ford of Annapolis on Riva Road.

1
★☆☆☆☆

Car was brought in on August 2nd with a locked up engine. I was told the car needed a new engine. Today is November 18th, and the car is still not done. Phone calls are not returned. When I do get someone on the line (they screen calls with Caller ID), I am told outright lies.
The first round of delays was not entirely Koons' fault. The warranty company dragged its feet getting the car diagnosed. After that was done (about 3 weeks), I had to wait 3 more weeks for a new engine to arrive. Once the new engine came in, it took about 12 days to get the old engine out. When I asked, "Why didn't you guys pull the old engine out while waiting for the new one to arrive?" I was told that's not how it's done.
So, it took about 2 weeks to get the new engine in. After that, they determined that the engine was making a funny noise. "One of our service guys will take it for a road test," I was told. That took 2 days. "It's still making a noise, I'll take it for a test personally." Their "road test" involves taking my car home for the night. So each "test" takes a day or two. The first guy "didn't live far enough away" for an accurate test. The second guy did. When I asked if there was any way to conduct these test other than taking my car home for the night, I was told "No, that was just wasn't possible."
So, they decided that the brand new engine was faulty. A new one needed to be ordered. Three more weeks. We're about 2 and a half months into this ordeal.
A new engine arrives. I'm told it will take a week and a half to install. Meanwhile, I watched my neighbor drop a new engine in his truck over a weekend with an engine lift, hand tools and a six pack.
A week and a half goes by. Still no car.
My calls are avoided. When I ask for someone in particular, they are magically "in a meeting about my car at this very minute...they'll call you RIGHT BACK."
They don't.
Because this ordeal was dragging so far along, I asked about the possibility of a loaner car. It took 24 days to get a response to that question. The response was "no" ... but why 3 weeks for an answer, despite that I called to ask about it several times per week? Not sure. I was given many different answers, not sure which one is has the lessor amount of lies.
They tell me the car will be ready this Saturday... Or maybe Monday, just shy of my 4-month anniversary with Koons Ford of Annapolis. "Why didn't it take a week or so to put the new engine in?" I asked.
"Well, that part of our service department was really busy this month. He's but in 3 or 4 new engines this week."
"WAITAMINUTE!" I replied. "You put in 3 or 4 engines ahead of mine ... a car that has been in your shop for nearly FOUR MONTHS?!?!"
"Well, they did those cuz they had all the parts...." was the weak answer.
"What parts were missing from my repair job?"
"..."
That's the kind of stalling lies I've been getting. The car broke down at the end of July.... It is Thanksgiving next week. Think about that before you try the service department at Koons Ford of Annapolis on Riva Road.

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.

Car was brought in on August 2nd with a locked up engine. I was told the car needed a new engine. Today is November 18th, and the car is still not done. Phone calls are not returned. When I do get someone on the line (they screen calls

3
★★★★★

Car was brought in on August 2nd with a locked up engine. I was told the car needed a new engine. Today is November 18th, and the car is still not done. Phone calls are not returned. When I do get someone on the line (they screen calls

.

I took my 2005 Mustang GT to have body work done at Koons Ford's Body shop. My car has been worked on 4 times now and it still has not been done right. First there was a hazy residue underneath the clear coat. Very noticeable throughout

3
★★★★★

I took my 2005 Mustang GT to have body work done at Koons Ford's Body shop. My car has been worked on 4 times now and it still has not been done right. First there was a hazy residue underneath the clear coat. Very noticeable throughout

.

They misled my sister on price by charging her over the advertised price (not tax & tags) and passed off a car with body damage. When we went to them to resolve issues, they said that the extra cost was for MSI Fees although these fees were never discussed during the sales process or shown on the sales order as a line item added to the advertised price. Instead this fee was conveniently added to the advertised price and shown as the new base price on the sales order. The GM claimed that he didn't have to show it as a line item because the State of MD requires MSI for every used car sold. True, but...

1) that's a cost of goods sold and I couldn't find another dealer with a disclaimer for price not including MSI,
2) anything over the advertised price should be listed as a line item on the sales order and
3.) show me one shop in the state of MD that charges $1,400.00 for a MSI. The average is around $75 from what I can tell.

They also claimed to not know anything about body damage even though it was obvious in the daylight (sister picked up car in the evening). The door had 4 drill holes where they had popped a dent out and the paint was grainy on the whole door. The GM went as far to say as "its not my car now" and "IF I want to help you, and I don't HAVE to help you.. keep that in mind"... blah blah blah. He finally agreed to the what would be the least expensive repair job to him by wet sanding and touching up paint. He finally admitted that his Used Sales Manager should have never bought the car but didn't seem to have any issue passing the problem along to the customer. He wouldn't budge on the MSI fee, take car back (after 48hours, one day was Sunday) and still swears they never saw damage. No apologies either.

In reviewing their record on Better Business Bureau, this was not an isolated event. Quite a few complaints regarding delivering defective, damaged vehicle and for not honoring sales price.

Sadly, with a little professionalism, they could have resolved these issues and maybe at least salvaged the service business for themselves. As it is, none of us will ever be going back. We have notified friends, family and all the contractors we know who have bought trucks from them in the past. Formal complaints to BBB in the works.

See BBB complaints: http://www.bbb.org/greater-maryland/business-reviews/auto-dealers-new-cars/koons-ford-of-annapolis-in-annapolis-md-11444/complaints#breakdown

and Yahoo Reviews: http://local.yahoo.com/info-12604139-koons-ford-of-annapolis-annapolis?tab=reviews#reviews

1
★☆☆☆☆

They misled my sister on price by charging her over the advertised price (not tax & tags) and passed off a car with body damage. When we went to them to resolve issues, they said that the extra cost was for MSI Fees although these fees were never discussed during the sales process or shown on the sales order as a line item added to the advertised price. Instead this fee was conveniently added to the advertised price and shown as the new base price on the sales order. The GM claimed that he didn't have to show it as a line item because the State of MD requires MSI for every used car sold. True, but...

1) that's a cost of goods sold and I couldn't find another dealer with a disclaimer for price not including MSI,
2) anything over the advertised price should be listed as a line item on the sales order and
3.) show me one shop in the state of MD that charges $1,400.00 for a MSI. The average is around $75 from what I can tell.

They also claimed to not know anything about body damage even though it was obvious in the daylight (sister picked up car in the evening). The door had 4 drill holes where they had popped a dent out and the paint was grainy on the whole door. The GM went as far to say as "its not my car now" and "IF I want to help you, and I don't HAVE to help you.. keep that in mind"... blah blah blah. He finally agreed to the what would be the least expensive repair job to him by wet sanding and touching up paint. He finally admitted that his Used Sales Manager should have never bought the car but didn't seem to have any issue passing the problem along to the customer. He wouldn't budge on the MSI fee, take car back (after 48hours, one day was Sunday) and still swears they never saw damage. No apologies either.

In reviewing their record on Better Business Bureau, this was not an isolated event. Quite a few complaints regarding delivering defective, damaged vehicle and for not honoring sales price.

Sadly, with a little professionalism, they could have resolved these issues and maybe at least salvaged the service business for themselves. As it is, none of us will ever be going back. We have notified friends, family and all the contractors we know who have bought trucks from them in the past. Formal complaints to BBB in the works.

See BBB complaints: http://www.bbb.org/greater-maryland/business-reviews/auto-dealers-new-cars/koons-ford-of-annapolis-in-annapolis-md-11444/complaints#breakdown

and Yahoo Reviews: http://local.yahoo.com/info-12604139-koons-ford-of-annapolis-annapolis?tab=reviews#reviews

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1 out of 1 people found this review helpful.

.

They misled my sister on price by charging her over the advertised price (not tax & tags) and passed off a car with body damage. When we went to them to resolve issues, they said that the extra cost was for MSI Fees although these fees

3
★★★★★

They misled my sister on price by charging her over the advertised price (not tax & tags) and passed off a car with body damage. When we went to them to resolve issues, they said that the extra cost was for MSI Fees although these fees

.

They pull a "bait and switch" on pricing. They publish an "internet" price, but that's "before all the costs of repair Koons has to do to make the car pass MD inspection"
If you can cut a deal, you'll have to get past the used car sales manager and his pompous attitude. He promised me to do "his best" to get me the owners manual and missing rear passenger floor mat. That was 5 months ago. My daughter needs a car now too, and I would have gone back to Koons for it.......but not now

1
★☆☆☆☆

They pull a "bait and switch" on pricing. They publish an "internet" price, but that's "before all the costs of repair Koons has to do to make the car pass MD inspection"
If you can cut a deal, you'll have to get past the used car sales manager and his pompous attitude. He promised me to do "his best" to get me the owners manual and missing rear passenger floor mat. That was 5 months ago. My daughter needs a car now too, and I would have gone back to Koons for it.......but not now

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1 out of 1 people found this review helpful.

.

well we took are truck in for service my husban told them he thinks its the turbo and the service advisortold us that hell look at it and then called us back and told us it was the computer.. so we told him to do what needs to be done and

3
★★★★★

well we took are truck in for service my husban told them he thinks its the turbo and the service advisortold us that hell look at it and then called us back and told us it was the computer.. so we told him to do what needs to be done and

.

Great Inventory - serveral 2011's online, Edges, and took the price I found online and drove the 40 minutes to the dealership. Had no problems at all. Love my new Edge :)

5
★★★★★

Great Inventory - serveral 2011's online, Edges, and took the price I found online and drove the 40 minutes to the dealership. Had no problems at all. Love my new Edge :)

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Brought my new car from them and love it but I called three times to the Service Dept to ask pricing on accessories and never got a call back. Called the manager and left message to call me and never got a call back. I would recommend Venessa in sales but not the Service Dept.

3
★★★☆☆

Brought my new car from them and love it but I called three times to the Service Dept to ask pricing on accessories and never got a call back. Called the manager and left message to call me and never got a call back. I would recommend Venessa in sales but not the Service Dept.

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I went to buy a truck from the folks at Koons Ford of Annapolis. I had read some reviews that were not very favorable but I chose to go to them because they are fairly close to me. They had a good selection which I was pleased about. That's where the good ended. I am a reasonable person and understand that they are entitled to make a profit and I am entitled to the best deal I can make. I thought I had made a deal but then when it came time to buy the truck, all of a sudden, the price went up $2000 dollars. They explained that it was tags, delivery, undercoating, blah blah blah. I was in no mood to play games and literally told them to take a hike and walked out. Maybe it was just a bad experience for me but I dont think I am alone. I felt badly for the salesman because he actually did a nice job

2
★★☆☆☆

I went to buy a truck from the folks at Koons Ford of Annapolis. I had read some reviews that were not very favorable but I chose to go to them because they are fairly close to me. They had a good selection which I was pleased about. That's where the good ended. I am a reasonable person and understand that they are entitled to make a profit and I am entitled to the best deal I can make. I thought I had made a deal but then when it came time to buy the truck, all of a sudden, the price went up $2000 dollars. They explained that it was tags, delivery, undercoating, blah blah blah. I was in no mood to play games and literally told them to take a hike and walked out. Maybe it was just a bad experience for me but I dont think I am alone. I felt badly for the salesman because he actually did a nice job

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2 out of 2 people found this review helpful.

 

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