Center For Pain Management

★☆☆☆☆
  • 16900 Science Dr Ste 100-102

    Bowie, MD 20715

    Map & Directions
  • 301-464-7008

About Center For Pain Management

Hours
Mon - Fri, 9am - 4:30pm
1.0 1
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I called three times over a 2-day period trying to set up an initial appointment before anyone returned my calls. When I??ve had questions, I never was able to speak to an actual human being and it was as if my messages went into a black hole because I never received responses. I had to talk directly to the office manager and complain before I could get any sort of response from their staff. Dr. Closson prescribed an MRI and on that same day that I met him, I told the front desk they would need them to get an insurance authorization number for my MRI to be approved. I called several times week after week to see if they had gotten the number and no one returned my calls. Four weeks later, I called the office manager who said they had the authorization number, yet no one had bothered to call and give it to me so I could set up my MRI. Dr. Closson told me to get a nerve test done and then his staff said I should make another appointment in 2 weeks so that he could go over the results with me. I called several times a few days before my appointment with him to make sure the results were in. No one called me back, so I had to cancel my appointment. Two days later, I called and talked to the office manager and was told that the results take 3 weeks. Why would they schedule me for a 2 week follow up then??? There is a huge lack of communication among staff and they are completely incompetent and unprofessional. I will never under any circumstances go back to him as a patient. It??s very clear that they do not care about patients and their needs. I have no idea how the place even stays in business.

1
★☆☆☆☆

I called three times over a 2-day period trying to set up an initial appointment before anyone returned my calls. When I??ve had questions, I never was able to speak to an actual human being and it was as if my messages went into a black hole because I never received responses. I had to talk directly to the office manager and complain before I could get any sort of response from their staff. Dr. Closson prescribed an MRI and on that same day that I met him, I told the front desk they would need them to get an insurance authorization number for my MRI to be approved. I called several times week after week to see if they had gotten the number and no one returned my calls. Four weeks later, I called the office manager who said they had the authorization number, yet no one had bothered to call and give it to me so I could set up my MRI. Dr. Closson told me to get a nerve test done and then his staff said I should make another appointment in 2 weeks so that he could go over the results with me. I called several times a few days before my appointment with him to make sure the results were in. No one called me back, so I had to cancel my appointment. Two days later, I called and talked to the office manager and was told that the results take 3 weeks. Why would they schedule me for a 2 week follow up then??? There is a huge lack of communication among staff and they are completely incompetent and unprofessional. I will never under any circumstances go back to him as a patient. It??s very clear that they do not care about patients and their needs. I have no idea how the place even stays in business.

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