Overall it was horrible. The one issue that cinched it for me was the fact he kept talking to the bank even after I told him not to. He kept contacting the bank without my knowledge in order to inquire into the status of my loan. I have an email that he sent the bank asking for information about not only my loan but the financial health of potential customers. (The bank accidentally sent it to me) I kept telling him not to worry about the loan cause I was not moving forward until I had a decent build cost estimate...he had provided a very general cost estimate with a number of items missing. Items that should have been known at the time as well as items that required his research. His reply to my request for an accurate cost estimate that has a line item for every single item in the house, "Some have moved forward with less". Unfortunately, you have to pay for Phase I upfront so you won't know how Chad will be with you until you spend the $6k. After my issues, I contacted the corporate office and they were okay with me moving to another regional office...provided that I pay an additional Phase I fee to the new office. I moved to the Annapolis office but they went out of business so they moved my contract to Westminster . So far, Maryann of the Westminster office has been leaps and bounds better than Chad, actually involved. She's responsive and has a great deal of knowledge of the nitty gritty details of building where Chad didn't seem to have that. And she pushes YOU so that all the costs are known up front and you are prepared for Phase II. I kept the bank email and my exchanges with Chad if anyone would like to view for themselves. Below is the exact feedback I sent when I notified Chad that I would not be moving forward with their services. FEEDBACK 1. Show some initiative in other aspects of the project besides the financing. You got more involved AFTER a few choice emails and preferred to let Juan (house designer) shoulder a great deal of the responsibility, which I paid extra for. When I brought this up on 19 May, your comment was that he received a lot of work from you so it shouldn't be a problem. My problem was, what were YOU doing for the money I was paying YOU? 2. LISTEN to the customer. You seem to ignore or not comprehend instructions, guidance. I asked you repeatedly to stop talking to the Bank, you chose to ignore. I clearly stated I wasn't moving forward until certain info was provided, you kept replying that "some" choose to move forward with less. I told you and Carroll I wasn't moving forward, you chose to ignore and visit DCRA. 3. Take responsibility for actions/non-actions. 4. Be prepared for meetings, know the plans and have updated information on details. You were not prepared for the meeting on the 19th.
TO BE CLEAR...BETHESDA DID NOT/NOT PROVIDE ANY BIDS NOR RESEARCH THAT I WAS ABLE TO USE WITH THE OTHER UBUILD-IT OFFICE. I LITERALLY WASTED $6000 AND THERE WAS NO MISUNDERSTANDING AS TO WHAT I WAS ASKING OF CHAD. I TOLD HIM IN PLAIN LANGUAGE IN PERSON AS WELL AS IN WRITING. BESIDES THE CALLING OF THE BANK WITHOUT MY KNOWLEDGE THEN AGAINST MY SPECIFIC INSTRUCTIONS AFTER I FOUND OUT CHAD WAS CALLING THE BANK, CHAD DID NOT PROVIDE ANY ASSISTANCE...I AM NOT EXAGGERATING. I DID HOWEVER, RECEIVE A GREAT DEAL OF HELP FROM JUAN TORRES, THE DRAFTSMAN, WHO HAS A RELATIONSHIP WITH DCRA AND A GREAT DEAL OF KNOWLEDGE. BETWEEN MR. TORRES AND MYSELF, I WAS ABLE TO MOVE FORWARD. ONCE AGAIN, CHAD HAD ABSOLUTELY NOTHING/NOTHING TO DO WITH ME GETTING TO THE PERMIT STAGE BEFORE I LEFT THE BETHESDA OFFICE. ALTHOUGH CHAD AND I HAD AN APPOINTMENT SET UP WEEKS BEFORE THE 19TH MEETING, HE WAS COMPLETELY UNPREPARED. THE ITEMS HE WAS SUPPOSE TO KNOW ABOUT HE DIDN'T AND HE DIDN'T HAVE PRACTICAL KNOWLEDGE OF MY PLANS....HAD NOT TAKEN THE TIME TO STUDY THEM FOR GENERAL KNOWLEDGE.
I STUCK WITH UBUILD-IT BECAUSE AT THE END OF THE DAY, SUB-CONTRACTORS SEEM TO RESPOND WHEN A COMPANY WHO CAN PROVIDE THEM WITH REPEAT BUSINESS CALLS. IF YOU ARE DETERMINED ACT AS YOUR OWN GENERAL CONTRACTOR AND WOULD LIKE KNOWLEDGEABLE SUPPORT, I WOULD TALK WITH THE WESTMINSTER OFFICER BEFORE PUTTING MONEY WITH BETHESDA. PLEASE TAKE THE TIME TO GOOGLE UBUILD-IT BETHESDA TO SEE IF THERE ARE OTHER REPORTS ON OTHER WEBSITES.
"In the past we used a design/build company and did not feel that we had control over the process or the budget. When we reviewed the bill we found the mark-up was excessive, especially when sub-contractors were used for most of the work. This time around we chose to use UBuildIt-Bethesda because of the ability to control expenses, choose the products used in building our addition and select our own sub-contractors. The ability to get several estimates and meet the subs for each trade beforehand made a huge difference in our experience. We completed our project 2 months earlier than predicted and were able to stay within budget. We ended up saving 28% from our lowest bid and we were able to use upgraded products along the way. UBuildIt-Bethesda gave us great advice, support and knowledge to help us through our project. I know we would not have received the same personal service from any other builder. We would use Ubuildit-Bethesda again and would highly recommend them to anyone looking into building." -- Alex and Victor
We recently completed an 1100 s.f. addition on our home using the UBuild It system. We got bids from numerous local contractors and ended up saving over $100,000 using this system. The thing I appreciated the most was that I was working with subcontractors who had been prescreened and done other work for the company, so I knew they would be reliable. Also, having no construction experience, it was good to have the safety net of an expert behind me in case anything went wrong. The team was on site numerous times, was available for any questions, day or night, and if there was a problem with a contractor, they would help resolve the issue. The project was completed on time and on budget! I would highly recommend their company.