Len The Plumber

★★★☆☆
Service is our business, and to meet your needs we're open 7 days a week.
  • 4806 Benson Avenue

    Baltimore, MD 21227

    Map & Directions
  • 410-247-9970

About Len The Plumber

Categories
  • Special Trade Contractors
  • Plumbers
Hours
1

Home Construction & Remodeling

Home Construction & Remodeling
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TERRIBLE!!! Do not use these people. The way they do business is unethical. Way over priced and charge you 50 dollars just to come to your house. Not a company I will support ever again. There are too many honest companies out there to use this one.

1
★☆☆☆☆

TERRIBLE!!! Do not use these people. The way they do business is unethical. Way over priced and charge you 50 dollars just to come to your house. Not a company I will support ever again. There are too many honest companies out there to use this one.

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Extremely disappointed! Do not call them! When making my appointment with Len the Plumber, I informed them that my issue was a clogged vent stack which would require someone to get on the roof of my two-story row home. I confirmed that this was a repair they could make same day and that they would bring a 20-foot ladder which would be necessary to make the repair. They assured me up and down that they could handle it and would bring what was necessary. They even trashed other plumbers who wouldn't do the repair same day. I called again two business days prior to my appointment to confirm everything was in order (same-day repair for clogged vent stack + 20-foot ladder), and once again they said everything was in my ticket and not to worry.

Needless to say, an "engineer" - not a plumber - showed up and we encountered several problems.
1. He said they rarely make repairs same day (which was not good since they still charge $49 to come out even though they do no work and requiring me to take a second day off work).
2. He seemingly had never heard of a vent stack even though it clearly says on their website that this is something they handle.
3. He did not bring a 20-foot ladder - later a manager told me they never bring ladders, even though I confirmed twice that they do prior to the appointment.
4. The estimate was $1,000 - five times more than our first estimate of $200.

No thanks, Len the Plumber. One of the most awful companies I have ever worked with! I cannot caution you enough not to call them - not trustworthy, not knowledgeable, way too expensive, complete waste of time.

1
★☆☆☆☆

Extremely disappointed! Do not call them! When making my appointment with Len the Plumber, I informed them that my issue was a clogged vent stack which would require someone to get on the roof of my two-story row home. I confirmed that this was a repair they could make same day and that they would bring a 20-foot ladder which would be necessary to make the repair. They assured me up and down that they could handle it and would bring what was necessary. They even trashed other plumbers who wouldn't do the repair same day. I called again two business days prior to my appointment to confirm everything was in order (same-day repair for clogged vent stack + 20-foot ladder), and once again they said everything was in my ticket and not to worry.

Needless to say, an "engineer" - not a plumber - showed up and we encountered several problems.
1. He said they rarely make repairs same day (which was not good since they still charge $49 to come out even though they do no work and requiring me to take a second day off work).
2. He seemingly had never heard of a vent stack even though it clearly says on their website that this is something they handle.
3. He did not bring a 20-foot ladder - later a manager told me they never bring ladders, even though I confirmed twice that they do prior to the appointment.
4. The estimate was $1,000 - five times more than our first estimate of $200.

No thanks, Len the Plumber. One of the most awful companies I have ever worked with! I cannot caution you enough not to call them - not trustworthy, not knowledgeable, way too expensive, complete waste of time.

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.

I want to thank Len the Plumber and their employees for their kindness, patience and professionalism. Special thanks to Teri, who initially answered my phone call, Tai who came out, appraised the job, walked me through the process and the financing over the phone; Frank, Fred & Glen the crew who actually did the job and were at my mom's before the stated time. Thank you Len the Plumber. I am singing your praises! :)

5
★★★★★

I want to thank Len the Plumber and their employees for their kindness, patience and professionalism. Special thanks to Teri, who initially answered my phone call, Tai who came out, appraised the job, walked me through the process and the financing over the phone; Frank, Fred & Glen the crew who actually did the job and were at my mom's before the stated time. Thank you Len the Plumber. I am singing your praises! :)

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.

Came out today and even called to see if they could come before stated time. The gentleman who came out were very friendly and even talked to my two children about what they were doing. They were very expensive, however. $433.00 to snake my main sewer line and put the toilet back on the floor.

4
★★★★☆

Came out today and even called to see if they could come before stated time. The gentleman who came out were very friendly and even talked to my two children about what they were doing. They were very expensive, however. $433.00 to snake my main sewer line and put the toilet back on the floor.

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1 out of 1 people found this review helpful.

.

I have been using Len the Plumber for several years and have never had any of the problems described in the other comments. I first contacted them to repair another plumber's faulty work. I like their fixed pricing, removes the guess work knowing what a job will cost regardless of the number of hours it takes. Their employees are always courteous, and professional.
May 2010

5
★★★★★

I have been using Len the Plumber for several years and have never had any of the problems described in the other comments. I first contacted them to repair another plumber's faulty work. I like their fixed pricing, removes the guess work knowing what a job will cost regardless of the number of hours it takes. Their employees are always courteous, and professional.
May 2010

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1 out of 1 people found this review helpful.

.

I called 7:30 A.M. to ask if they would be able to do ajob for that day for installation of a kitchen faucet.They assured me thsy could and would send somebody between11:00-3:00.In the meantime I turned down other plumbing companies that responded to my messages saying they could also do the job.At 3:15 that day Len the Plumber called and said nobody could come out that day and could not reschedule for three days.This left me without water in the kitchen and a mad scramble to find another plumber who would do the job.There are plenty of good ones out there.Stay away for Len The Plumber.

1
★☆☆☆☆

I called 7:30 A.M. to ask if they would be able to do ajob for that day for installation of a kitchen faucet.They assured me thsy could and would send somebody between11:00-3:00.In the meantime I turned down other plumbing companies that responded to my messages saying they could also do the job.At 3:15 that day Len the Plumber called and said nobody could come out that day and could not reschedule for three days.This left me without water in the kitchen and a mad scramble to find another plumber who would do the job.There are plenty of good ones out there.Stay away for Len The Plumber.

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0 out of 1 people found this review helpful.

.

My husband called on a Saturday and was assured that a plumber would be out on Sunday. On Sunday my husband was assured someone would be out in the afternoon. At four o'clock we were called and the office person said they could not come out. So when you read "Service Available Within the Hour" in the Yellow Pages don't believe it, and don't believe them when they assure you that they will be out to fix the problem within twenty-four hours on a weekend.

1
★☆☆☆☆

My husband called on a Saturday and was assured that a plumber would be out on Sunday. On Sunday my husband was assured someone would be out in the afternoon. At four o'clock we were called and the office person said they could not come out. So when you read "Service Available Within the Hour" in the Yellow Pages don't believe it, and don't believe them when they assure you that they will be out to fix the problem within twenty-four hours on a weekend.

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0 out of 1 people found this review helpful.

.

I had Len the plumber out and was quoted a price of $600 and was told the work will take an afternoon-they use book pricing. I was shocked when he wrapped up an hour later! After several calls they offerer to return $100. I declined, I think I will have better luck disputing this with American Express.

2
★★☆☆☆

I had Len the plumber out and was quoted a price of $600 and was told the work will take an afternoon-they use book pricing. I was shocked when he wrapped up an hour later! After several calls they offerer to return $100. I declined, I think I will have better luck disputing this with American Express.

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0 out of 1 people found this review helpful.

.

If you use their servces, be careful of fraudulent activity.
1. Called Len to fix problem toilet
2. He fixed the toilet, then offered to check another toilet that was working fine.
3. He "fixed" the second toilet, which then flushed itself every 10 minutes!
4 We called Len to undo the problem, resulting in an additional $60 service charge and additional repairs. The toilet now requires holding down the handle for an extensive time to have it flush at all.
Cost for this inconvenience: over $300. BEWARE!

5
★★★★★

If you use their servces, be careful of fraudulent activity.
1. Called Len to fix problem toilet
2. He fixed the toilet, then offered to check another toilet that was working fine.
3. He "fixed" the second toilet, which then flushed itself every 10 minutes!
4 We called Len to undo the problem, resulting in an additional $60 service charge and additional repairs. The toilet now requires holding down the handle for an extensive time to have it flush at all.
Cost for this inconvenience: over $300. BEWARE!

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1 out of 1 people found this review helpful.

.

I have had inconsistent results from Len the Plumber. The first time I used them to replace a toilet seal they were pretty good and reasonably priced. The next time we used them they had gone to standardized pricing (rather than by the hour and materials). As a result the prices were very expensive for the amount of time spent fixing the problem. Also the fix they recommended did not really fix the problem.

2
★★☆☆☆

I have had inconsistent results from Len the Plumber. The first time I used them to replace a toilet seal they were pretty good and reasonably priced. The next time we used them they had gone to standardized pricing (rather than by the hour and materials). As a result the prices were very expensive for the amount of time spent fixing the problem. Also the fix they recommended did not really fix the problem.

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0 out of 1 people found this review helpful.

Message from Len The Plumber

Service is our business, and to meet your needs we're open 7 days a week. We never charge an overtime rate. Our technicians arrive with a completely stocked truck, ready to solve your problem. First we'll survey your problem, give you an upfront price and if you want the work done, we'll do it right then!

More about Len The Plumber

Plumbing Services, Drain Cleaning, Water Heaters, Well Systems, Sewer or Water Lines, Heating & Air

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