Broadview Security

★☆☆☆☆
Limited Time $99* Install after $250 mail-in cash back. Call us Today!
  • 11605 Crossroads Circle, Suite N

    Baltimore, MD 21220

    Map & Directions
  • 800-883-7691

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Please avoid Broadview Security (formerly Brinks Security). They are suppose to give me a one month credit for all the billing screwups, instead they charged me an extra month on my credit card. This was about 6 months ago and they are still reviewing it, meanwhile they are billing my credit card monthly on time. You wanted a company that pisses you off big time, not many out there can beat this POS company.

0
★☆☆☆☆

Please avoid Broadview Security (formerly Brinks Security). They are suppose to give me a one month credit for all the billing screwups, instead they charged me an extra month on my credit card. This was about 6 months ago and they are still reviewing it, meanwhile they are billing my credit card monthly on time. You wanted a company that pisses you off big time, not many out there can beat this POS company.

Pros: They take your money on time

Cons: Terrible customer support and lying sales person

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I could go into the long story of an uncaring company that only cares about its money, but do yourself a favor - PLEASE avoid this company and choose another provider.

0
★☆☆☆☆

I could go into the long story of an uncaring company that only cares about its money, but do yourself a favor - PLEASE avoid this company and choose another provider.

Pros: They monitor your alarm.

Cons: They only care about your money.

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Brinks takes the cake on thinking of the customer first. If you care at all about honesty and integrity, steer clear of this company. I bought a new house in 2005 that came pre-wired with a Brinks security system, so I signed up for the $25.99/m plan - and there in lies my mistake. I did not see, nor was I informed verbally, that there, in the ultra fine print in light grey text on the back of their yellow form, was my commitment to a 3-year term, with no provision for early termination. This I only realized when I called to cancel. I then learned I had to pay the contract in full -- the whole $900 whether I lived at the residence or not. They then sold me on the idea of moving the service to my new residence. Unfortunately, it would cost an additional $1,200 to install the new system, which I promptly declined. They then promptly sent me a new bill requesting payment in full for the remaining term, due "upon receipt" because that was what is required when you cancel early. So now, I am stuck paying for someone elses security system for the next 18 months. Thanks Brinks - you're a peach. Please - if you value customer service at all, do not choose Brinks as your security provider.

0
★☆☆☆☆

Brinks takes the cake on thinking of the customer first. If you care at all about honesty and integrity, steer clear of this company. I bought a new house in 2005 that came pre-wired with a Brinks security system, so I signed up for the $25.99/m plan - and there in lies my mistake. I did not see, nor was I informed verbally, that there, in the ultra fine print in light grey text on the back of their yellow form, was my commitment to a 3-year term, with no provision for early termination. This I only realized when I called to cancel. I then learned I had to pay the contract in full -- the whole $900 whether I lived at the residence or not. They then sold me on the idea of moving the service to my new residence. Unfortunately, it would cost an additional $1,200 to install the new system, which I promptly declined. They then promptly sent me a new bill requesting payment in full for the remaining term, due "upon receipt" because that was what is required when you cancel early. So now, I am stuck paying for someone elses security system for the next 18 months. Thanks Brinks - you're a peach. Please - if you value customer service at all, do not choose Brinks as your security provider.

Pros: Until I tried to terminate, the service seemed adequate

Cons: If you don't want to get stuck paying for $900 of service you can't use, don't go w/Brinks

 

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