Super Scrub Carpet Care

★★★★☆
39.3633 -76.3696
Map and Directions to Super Scrub Carpet Care

443-465-5891

6910 Ebenezer Road

Baltimore, MD

21220

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Personal Services

Personal Services
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Reviews 1 - 12 of 12.
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I purchased this companies groupon and unfortunately had an awful experience. My carpets are clean, where they did clean them; ut they were 6 hours late, no one called to adivies they would be 6 hours late, phone staff and cleaning staff were rude, they didn't move the furniture or place pads under the furniture on the carpet and no one asked myself or my husband how the carpets looked prior to leaving. They simply walked out the door. When I complained to Kevin, the owner. I recieved a very rude response attacking my home and stating to me that my pets made a mess and that my carpet was old and this why I did not receive appropriate customer service. Please note here, I am not complaining about the way my carpets looked; I am complaining that the job was not completed and that they provided some of the worst customer service I have experienced in my life. Do not use this company, unless you want to be judged, attacked and over pay for the same service anyone else can provide. I would honestly do it myself before I let them in my home again. For your note they do a 100% gurantee that was certainly not provided by Kevin in the slightest. Instead I was told I am wrong. Thanks again super scrubbers at least I get to brush up on my debate skills.

1
★☆☆☆☆

I purchased this companies groupon and unfortunately had an awful experience. My carpets are clean, where they did clean them; ut they were 6 hours late, no one called to adivies they would be 6 hours late, phone staff and cleaning staff were rude, they didn't move the furniture or place pads under the furniture on the carpet and no one asked myself or my husband how the carpets looked prior to leaving. They simply walked out the door. When I complained to Kevin, the owner. I recieved a very rude response attacking my home and stating to me that my pets made a mess and that my carpet was old and this why I did not receive appropriate customer service. Please note here, I am not complaining about the way my carpets looked; I am complaining that the job was not completed and that they provided some of the worst customer service I have experienced in my life. Do not use this company, unless you want to be judged, attacked and over pay for the same service anyone else can provide. I would honestly do it myself before I let them in my home again. For your note they do a 100% gurantee that was certainly not provided by Kevin in the slightest. Instead I was told I am wrong. Thanks again super scrubbers at least I get to brush up on my debate skills.

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They arrived early, I had some very tough stains and they got almost all of them out. They were polite, fast and efficient. They even cleaned the matt in my garage where they came through into the house, nice little touch.

5
★★★★★

They arrived early, I had some very tough stains and they got almost all of them out. They were polite, fast and efficient. They even cleaned the matt in my garage where they came through into the house, nice little touch.

on Service Magic

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Communication was good, friendly, would hire them again. Price on the high side but carpet came out looking good. Pet urine came out very well, Carpet smells good.

5
★★★★★

Communication was good, friendly, would hire them again. Price on the high side but carpet came out looking good. Pet urine came out very well, Carpet smells good.

on Service Magic

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Quick response, nice job with only one issue that I need to inquire about, which I will call Kevin about. Price was great.

5
★★★★★

Quick response, nice job with only one issue that I need to inquire about, which I will call Kevin about. Price was great.

on Service Magic

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On time and did a very good job. The only thing that kept me from giving him 5 stars is that he appeared to do as little as possible. If a trash basket was in the way, he cleaned around it rather than move it. He was going to clean only around the bed and I had to ask him to clean as far as he could under the bed and in the area behind the bed. The bed is at an angle and there is a large area behind it which he wasn't going to touch until I asked him. And there was a small table in the LR corner with a lamp on it which he wasn't going to clean. He asked me to remove the lamp which I did, he then cleaned it. He also should smile a litt

5
★★★★★

On time and did a very good job. The only thing that kept me from giving him 5 stars is that he appeared to do as little as possible. If a trash basket was in the way, he cleaned around it rather than move it. He was going to clean only around the bed and I had to ask him to clean as far as he could under the bed and in the area behind the bed. The bed is at an angle and there is a large area behind it which he wasn't going to touch until I asked him. And there was a small table in the LR corner with a lamp on it which he wasn't going to clean. He asked me to remove the lamp which I did, he then cleaned it. He also should smile a litt

on Service Magic

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HOW ABSOLUTELY DELIGHTFUL. THEY ARRIVED ON TIME, DID THE JOB, CHARGED REASONABLE RATES, AND STAND BY THEIR WORK. IT COULD NOT HAVE BEEN ANY BETTER. HIGHLY RECOMMENDED.

5
★★★★★

HOW ABSOLUTELY DELIGHTFUL. THEY ARRIVED ON TIME, DID THE JOB, CHARGED REASONABLE RATES, AND STAND BY THEIR WORK. IT COULD NOT HAVE BEEN ANY BETTER. HIGHLY RECOMMENDED.

on Service Magic

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We hired this team to clean our berber carpets and stairs. The team was on time, courteous and professional and did a great job cleaning the carpets. However, the 1.5 days after the carpets were cleaned there was a horrible stench that lingered in those areas. We tried to get rid of it ourselves and ultimately called them back. The team returned in a timely manner and deodorized the carpet. The deodorizer helped significantly but we feel they should have used a different approach other than shampoo since they explained that berber does not always dry well with this treatment. I would recommend their service for regular carpet not berber

5
★★★★★

We hired this team to clean our berber carpets and stairs. The team was on time, courteous and professional and did a great job cleaning the carpets. However, the 1.5 days after the carpets were cleaned there was a horrible stench that lingered in those areas. We tried to get rid of it ourselves and ultimately called them back. The team returned in a timely manner and deodorized the carpet. The deodorizer helped significantly but we feel they should have used a different approach other than shampoo since they explained that berber does not always dry well with this treatment. I would recommend their service for regular carpet not berber

on Service Magic

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This project is the cleaning of all floor coverings including Carpet, Sheet Vinyl, VCT, Ceramic in numerous 2 bedroom 2 bath residential condominium units.
Though this project is not complete I have the found Super Scrub to be:
Reliable, they do what they say when they say they will,
Ontime, they have always been at the required location at the designated time.
Responsive, providing me with clear and consise information as to the type of cleaning methods required for different surfaces in each unit.
Flexible, they are able to work with many different schedules that are required on a project like this.
I will use them in the future.

5
★★★★★

This project is the cleaning of all floor coverings including Carpet, Sheet Vinyl, VCT, Ceramic in numerous 2 bedroom 2 bath residential condominium units.
Though this project is not complete I have the found Super Scrub to be:
Reliable, they do what they say when they say they will,
Ontime, they have always been at the required location at the designated time.
Responsive, providing me with clear and consise information as to the type of cleaning methods required for different surfaces in each unit.
Flexible, they are able to work with many different schedules that are required on a project like this.
I will use them in the future.

on Service Magic

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It was great. They were on time did a great job and even left a design in the carpet. Would recomend to anyone.

5
★★★★★

It was great. They were on time did a great job and even left a design in the carpet. Would recomend to anyone.

on Service Magic

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Arrived on-time; answered questions; polite and curteous; carpets look great!

5
★★★★★

Arrived on-time; answered questions; polite and curteous; carpets look great!

on Service Magic

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I was very impressed with the effort and respect shown by Kevin (the manager) in picking up my rugs, making sure they were clean and getting them back on time. I had two very different types to be cleaned;; two hand crafted woven cotton and a very valuable KILM...Excellent job! Roberta F

5
★★★★★

I was very impressed with the effort and respect shown by Kevin (the manager) in picking up my rugs, making sure they were clean and getting them back on time. I had two very different types to be cleaned;; two hand crafted woven cotton and a very valuable KILM...Excellent job! Roberta F

on Service Magic

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Great job. Kevin followed up several times after I submitted my request. Quality work, very nice people. Highly recommended.
Thanks.

5
★★★★★

Great job. Kevin followed up several times after I submitted my request. Quality work, very nice people. Highly recommended.
Thanks.

on Service Magic