Russel Mazda Subaru Vw

★★★★★
39.2888 -76.7691
Map and Directions to Russel Volkswagen

410-744-2300

6624 Baltimore National Pk Ste 1

Baltimore, MD

21228

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About Russel Mazda Subaru Vw

Hours
Sales Mon - Fri: 9am-9pm Sat: 9am-6pm Collision Hours Mon-Fri 8-6 Sat 9-12 Parts Mon-Fri: 8am-6pm Sat: 8am-5pm Service Mon-Fri: 7:30am-7pm Sat: 8am-6pm

Automotive

Automotive
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Russel Automotive

6700 Baltimore National Pike Catonsville, MD

4.6571426 35
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Reviews 1 - 35 of 35.
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My service consultant David went above and beyond what I was expecting. Best customer service I have ever received.

4
★★★★☆

My service consultant David went above and beyond what I was expecting. Best customer service I have ever received.

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.

It was a quick and painless experience! Everyone was courteous, friendly, and competent. Thank you!!

4
★★★★☆

It was a quick and painless experience! Everyone was courteous, friendly, and competent. Thank you!!

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.

Great prices, tremendous selection, friendly and helpful staff, clean and bright place. Sales manager worked diligently to get me the car that I wanted.

4
★★★★☆

Great prices, tremendous selection, friendly and helpful staff, clean and bright place. Sales manager worked diligently to get me the car that I wanted.

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.

It was a quick and painless experience. Our customer service representative was very nice and efficient.

4
★★★★☆

It was a quick and painless experience. Our customer service representative was very nice and efficient.

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.

Outstanding overall experience. Best service I have had among Volkswagen dealers. Excellent place to purchase a vehicle!

4
★★★★☆

Outstanding overall experience. Best service I have had among Volkswagen dealers. Excellent place to purchase a vehicle!

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.

Outstanding sales team! Very very happy and will be going back very soon for another vehicle for my daughter!

4
★★★★☆

Outstanding sales team! Very very happy and will be going back very soon for another vehicle for my daughter!

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.

Service was excellent from beginning to end. Everyone was courteous and extremely helpful. My car looks so good it doesn't even look like it was repaired. I would highly recommend the repair shop to any of my friends.

4
★★★★☆

Service was excellent from beginning to end. Everyone was courteous and extremely helpful. My car looks so good it doesn't even look like it was repaired. I would highly recommend the repair shop to any of my friends.

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.

Russel VW is awesome! They couldn??t do enough for me! I couldn??t believe the deal they gave me on my Grand Cherokee. And there was no pressure and everything was easygoing.

5
★★★★★

Russel VW is awesome! They couldn??t do enough for me! I couldn??t believe the deal they gave me on my Grand Cherokee. And there was no pressure and everything was easygoing.

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.

Sales person took the time to go over everything in the car with us. He was a top-notch rep; I give him my highest rating!

5
★★★★★

Sales person took the time to go over everything in the car with us. He was a top-notch rep; I give him my highest rating!

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.

Our sales agent and his manager were both very straight forward and easy to work with. I appreciated their approach to helping us find the new car we were looking for. The finance guy was very efficient and helpful too.

5
★★★★★

Our sales agent and his manager were both very straight forward and easy to work with. I appreciated their approach to helping us find the new car we were looking for. The finance guy was very efficient and helpful too.

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.

Courteous and pleasant service from Dora Norman made it a nice experience to be at Russel Volkswagen. Honest and upfront answers make a big difference and to be treated fairly was a great plus. Thanks very much.

5
★★★★★

Courteous and pleasant service from Dora Norman made it a nice experience to be at Russel Volkswagen. Honest and upfront answers make a big difference and to be treated fairly was a great plus. Thanks very much.

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.

Thank you so much Russel VW for making the purchase of my new awesome car extremely easy and actually fun! You guys were so cool to work with and I appreciate all you did to make this deal go through and I like the way you all do business. I never once felt any of you were being pushy or dishonest with me and felt comfortable the entire time. Thank you so much!

5
★★★★★

Thank you so much Russel VW for making the purchase of my new awesome car extremely easy and actually fun! You guys were so cool to work with and I appreciate all you did to make this deal go through and I like the way you all do business. I never once felt any of you were being pushy or dishonest with me and felt comfortable the entire time. Thank you so much!

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.

The Russel VW team is extremely friendly and helpful. The entire process was easy and uncomplicated. Everyone at the dealership was helpful and friendly and that made the wait time less stressful. I have been completely impressed by the buying experience and would tell anyone to buy from Russel VW! I love my Passat!

5
★★★★★

The Russel VW team is extremely friendly and helpful. The entire process was easy and uncomplicated. Everyone at the dealership was helpful and friendly and that made the wait time less stressful. I have been completely impressed by the buying experience and would tell anyone to buy from Russel VW! I love my Passat!

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.

Everyone was very supportive, they answered all my questions and I felt no pressure. They were honest and really seemed to want to help me get it right all around. It was a very enjoyable experience considering the money being spent.

5
★★★★★

Everyone was very supportive, they answered all my questions and I felt no pressure. They were honest and really seemed to want to help me get it right all around. It was a very enjoyable experience considering the money being spent.

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.

Hi Kerry I wanted to share with you how wonderful you are I am so completely in love with my new Jetta!!!! I LOVE LOVE LOVE IT AND THANK YOU FOR MEETING MY NEEDS!

5
★★★★★

Hi Kerry I wanted to share with you how wonderful you are I am so completely in love with my new Jetta!!!! I LOVE LOVE LOVE IT AND THANK YOU FOR MEETING MY NEEDS!

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.

Excellent place to buy a car and have it serviced correctly and with the customer in mind.
The staff was very nice and friendly. I was met with a smile and they made sure I had all my questions answered. I love the facility. Wi-Fi was available when I was there. Please go check out what they can do. They are excellent.

5
★★★★★

Excellent place to buy a car and have it serviced correctly and with the customer in mind.
The staff was very nice and friendly. I was met with a smile and they made sure I had all my questions answered. I love the facility. Wi-Fi was available when I was there. Please go check out what they can do. They are excellent.

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.

I especially was impressed that my service advisor and the mechanic took the time to ride in the vehicle with me for a few minutes so I could show them what I was hearing. They were able to diagnose and fix it after that.

5
★★★★★

I especially was impressed that my service advisor and the mechanic took the time to ride in the vehicle with me for a few minutes so I could show them what I was hearing. They were able to diagnose and fix it after that.

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.

Happy Javier made buying a car a very pleasant experience!! He is an amazing salesperson that I had and will continue to send friends and family to!! Thank you again!! I LOVE MY CAR!! Really great experience with your sales people and the finance man. My wifeand I are pleased so far with our purchase. Looking forward to the next 3 years with our new Accord Crosstour.

5
★★★★★

Happy Javier made buying a car a very pleasant experience!! He is an amazing salesperson that I had and will continue to send friends and family to!! Thank you again!! I LOVE MY CAR!! Really great experience with your sales people and the finance man. My wifeand I are pleased so far with our purchase. Looking forward to the next 3 years with our new Accord Crosstour.

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.

Brandon Chestnutt was very pleasant, professional, courteous and very knowledgeable. He put me in a loaner vehicle while my car was being serviced and called to inform me that my vehicle was ready before the expected time. My thanks to Brandon, my technician and the young lady who put me in the loaner vehicle. It was a very nice ride. Even though it seemed that the staff was overloaded with customers when I was there, they still did a great job and maintained a welcoming and fast moving service. They all did a great job and I would recommend this dealership to anyone looking for a good experience.

5
★★★★★

Brandon Chestnutt was very pleasant, professional, courteous and very knowledgeable. He put me in a loaner vehicle while my car was being serviced and called to inform me that my vehicle was ready before the expected time. My thanks to Brandon, my technician and the young lady who put me in the loaner vehicle. It was a very nice ride. Even though it seemed that the staff was overloaded with customers when I was there, they still did a great job and maintained a welcoming and fast moving service. They all did a great job and I would recommend this dealership to anyone looking for a good experience.

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Latest reviews from Citysearch.

.

I??m going to be quick on thanking Russel Subaru and the staff there for making car buying so easy! From the first phone call and walking in those doors car buying is so different for me and actually exciting! I have everyone at Russel to thank!

5
★★★★★

I??m going to be quick on thanking Russel Subaru and the staff there for making car buying so easy! From the first phone call and walking in those doors car buying is so different for me and actually exciting! I have everyone at Russel to thank!

.

What an outstanding customer service I had at Russel Mazda, my sales consultant was Jorge c. and he was great! As soon as I walked in he greeted me and automatically wanted to know what I needed, and what I needed was a car! Not only did he show me the car but we also test drove it. We drove a Mazda 3 Sports Sedan and I loved it! While we were driving it he was telling me about the special things about it and how it??s so easy to maintain it. Once we got back at the dealership he wanted to know what I thought and if it was something I was looking for and of course I said yes! The process was so simple! Thanks guys!

5
★★★★★

What an outstanding customer service I had at Russel Mazda, my sales consultant was Jorge c. and he was great! As soon as I walked in he greeted me and automatically wanted to know what I needed, and what I needed was a car! Not only did he show me the car but we also test drove it. We drove a Mazda 3 Sports Sedan and I loved it! While we were driving it he was telling me about the special things about it and how it??s so easy to maintain it. Once we got back at the dealership he wanted to know what I thought and if it was something I was looking for and of course I said yes! The process was so simple! Thanks guys!

.

I just want to say a good word about the fellow who washed my car this past Tuesday. When taking my car to be washed, he noticed that the air pressure was low on my 07 Jetta. He went ahead and added pressure to the point where the alert light went out. This is the second time he has done this and it is very much appreciated.Service like this creates a very favorable impression for Russel and should be rewarded. I don't know the fellow's name but he has always been quite pleasant when washing our car and when transporting us to and from the shop. Service at Russel has improved greatly in the past few years, and it is people like your attendant that will bring us back when we are ready to buy another car!

4
★★★★☆

I just want to say a good word about the fellow who washed my car this past Tuesday. When taking my car to be washed, he noticed that the air pressure was low on my 07 Jetta. He went ahead and added pressure to the point where the alert light went out. This is the second time he has done this and it is very much appreciated.Service like this creates a very favorable impression for Russel and should be rewarded. I don't know the fellow's name but he has always been quite pleasant when washing our car and when transporting us to and from the shop. Service at Russel has improved greatly in the past few years, and it is people like your attendant that will bring us back when we are ready to buy another car!

.

Great service. No complaints!

5
★★★★★

Great service. No complaints!

.

First, I would like to thank you for finally changing the times that you perform oil changes and other small services. It certainly is more convenient to be able to bring your car in for a 3pm oil change when you are a working person yourself. THANKS AGAIN.

5
★★★★★

First, I would like to thank you for finally changing the times that you perform oil changes and other small services. It certainly is more convenient to be able to bring your car in for a 3pm oil change when you are a working person yourself. THANKS AGAIN.

.

Best customer service I have ever experienced. Everyone involved in the process had a warm and friendly attitude

5
★★★★★

Best customer service I have ever experienced. Everyone involved in the process had a warm and friendly attitude

.

Janelle Yoon is a great asset, she was efficient, worked hard to make a good all aroung deal for me. Did not push anything not required, and was a great person to work with.

5
★★★★★

Janelle Yoon is a great asset, she was efficient, worked hard to make a good all aroung deal for me. Did not push anything not required, and was a great person to work with.

.

I have only had great experiences when coming to get my vehicle serviced. My service consultant is always honest with me and considerate of my time. I am very appreciative! Thanks!

5
★★★★★

I have only had great experiences when coming to get my vehicle serviced. My service consultant is always honest with me and considerate of my time. I am very appreciative! Thanks!

.

My sales consultant Bob Rickelmann was exceedingly helpful in my purchase of my RX-8. He promptly met me at the door, arranged an immediate test drive, took me thru the particulars of the car. Worked up a fair sales price and arranged a shuttle so I could take same day delivery of the car. The next week he followed up with notification that the options I wanted installed were available. In Short an OUTSTANDING salesman, and a credit to Russel Mazda dealership.

5
★★★★★

My sales consultant Bob Rickelmann was exceedingly helpful in my purchase of my RX-8. He promptly met me at the door, arranged an immediate test drive, took me thru the particulars of the car. Worked up a fair sales price and arranged a shuttle so I could take same day delivery of the car. The next week he followed up with notification that the options I wanted installed were available. In Short an OUTSTANDING salesman, and a credit to Russel Mazda dealership.

.

I wanted to express my overwhelming satisfaction with my purchase with your dealership. I feel that it is important to take some time to give credit specifically to your sales consultant whom went above and beyond the call of duty to satisfy the needs of my fiance and I. We worked with Liz Williams. I cannot begin to describe the attributes that she displayed that ultimately resulted in not only the sale of a vehicle, but also a beginning of a longterm relationship with someone who belives in (and personally owns) the Subaru name.

5
★★★★★

I wanted to express my overwhelming satisfaction with my purchase with your dealership. I feel that it is important to take some time to give credit specifically to your sales consultant whom went above and beyond the call of duty to satisfy the needs of my fiance and I. We worked with Liz Williams. I cannot begin to describe the attributes that she displayed that ultimately resulted in not only the sale of a vehicle, but also a beginning of a longterm relationship with someone who belives in (and personally owns) the Subaru name.

.

Jessica Norman does a great job.

5
★★★★★

Jessica Norman does a great job.

.

Bong was a knowledgable and helpful financial person

5
★★★★★

Bong was a knowledgable and helpful financial person

.

Melvin was one of the most knowledgable car salesmen I've encountered. He was very knowledgable of the mechanical and engineering features of the car, and explained them well. He was also not a high pressure salesman.

5
★★★★★

Melvin was one of the most knowledgable car salesmen I've encountered. He was very knowledgable of the mechanical and engineering features of the car, and explained them well. He was also not a high pressure salesman.

.

The manager (David) was very professional and helpful.

5
★★★★★

The manager (David) was very professional and helpful.

.

This is my second car I have purchased at Russel. Both times we pleasant. This time the customer service and everyone involved in the process were great.

5
★★★★★

This is my second car I have purchased at Russel. Both times we pleasant. This time the customer service and everyone involved in the process were great.

.

I've taken my car to their mechanics 3 times in the past year and a half. While they might be nice to you inside, and with a big smile explain to you what's wrong with your car DON'T TRUST 1 WORD FROM THEM. They love replacing parts that don't need to be replaced just to bill you for additional hours. They will charge you an hour of labor for a part even if it took them 10 minutes to install. There were new sounds from the engine each time I left the dealership and I believe that they intentionally broke parts in my vehicle just to charge me to repair them. I also don't like it when car mechanics cannot show me the work they have done.
I don't recommend the place to anyone. I've taken my car to autohaus after that and although didn't get a much lower price I saw big improvement in my car operation. In addition, Autohaus showed me which new parts they installed and explained how they work.

1
★☆☆☆☆

I've taken my car to their mechanics 3 times in the past year and a half. While they might be nice to you inside, and with a big smile explain to you what's wrong with your car DON'T TRUST 1 WORD FROM THEM. They love replacing parts that don't need to be replaced just to bill you for additional hours. They will charge you an hour of labor for a part even if it took them 10 minutes to install. There were new sounds from the engine each time I left the dealership and I believe that they intentionally broke parts in my vehicle just to charge me to repair them. I also don't like it when car mechanics cannot show me the work they have done.
I don't recommend the place to anyone. I've taken my car to autohaus after that and although didn't get a much lower price I saw big improvement in my car operation. In addition, Autohaus showed me which new parts they installed and explained how they work.

Pros: Parking space, fake smiles

Cons: Poor car mechanics, will double charge you for parts maybe not even installed

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