Tv Unlimited

★★☆☆☆

About Tv Unlimited

2.4706 17
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I have one of those expensive sony TV that has design problems. The TV overheats and damages components inside. I called sony and they asked me to call TV Unlimited for the problem. TVUnlimited is one of the authorized repair shops. I did

3
★★★★★

I have one of those expensive sony TV that has design problems. The TV overheats and damages components inside. I called sony and they asked me to call TV Unlimited for the problem. TVUnlimited is one of the authorized repair shops. I did

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TL;DR --- TV Unlimited caused other problems when repairing my television. They denied any responsibility and were extremely rude; they even hung up on me.

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The customer service at this repair shop was hideous enough to warrant my creation of a Citysearch account just so I can do my part to warn others to avoid TV Unlimited at all costs.

Like many other reviewers, I have a Samsung TV and this was the authorized repair provider for a capacitor issue. The capacitor repair went smoothly, and I had my television back from the shop after a few short days.

After I got the television back, however, I started noticing more and more problems with the picture quality. Darkened lines along the left edge of the picture appeared and the contrast has become noticeably worse.

When I called TV Unlimited, the first comment for the repair technician was "And what, it's almost December", rather obnoxiously implying that I ought not have any right to call them about my concerns 43 days later.

I was first told that the capacitor is a power issue and that its repair should not affect the picture quality. Then I was told a competing theory, paraphrased as "sometimes one problem is masked by another, and when we do the repair, the television exhibits new problems". Which of the two it is, I'll never know, because I'll never do any business with them again.

They refused to look at my television to see if their service had any adverse effects without charging a fee. They said that they are not responsible for fixing anything other than the capacitor, and would not listen to me. They would not accept that their repair caused other problems. If I wanted these new problems fixed, I'd have to pay for it.

The conversation ended, "There's no use going back and forth on this. We are very busy and I will not discuss this any further." He proceeded to hang up on me.

This is the worst customer service I've experienced in years. Avoid them at all costs.

0
★☆☆☆☆

TL;DR --- TV Unlimited caused other problems when repairing my television. They denied any responsibility and were extremely rude; they even hung up on me.

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The customer service at this repair shop was hideous enough to warrant my creation of a Citysearch account just so I can do my part to warn others to avoid TV Unlimited at all costs.

Like many other reviewers, I have a Samsung TV and this was the authorized repair provider for a capacitor issue. The capacitor repair went smoothly, and I had my television back from the shop after a few short days.

After I got the television back, however, I started noticing more and more problems with the picture quality. Darkened lines along the left edge of the picture appeared and the contrast has become noticeably worse.

When I called TV Unlimited, the first comment for the repair technician was "And what, it's almost December", rather obnoxiously implying that I ought not have any right to call them about my concerns 43 days later.

I was first told that the capacitor is a power issue and that its repair should not affect the picture quality. Then I was told a competing theory, paraphrased as "sometimes one problem is masked by another, and when we do the repair, the television exhibits new problems". Which of the two it is, I'll never know, because I'll never do any business with them again.

They refused to look at my television to see if their service had any adverse effects without charging a fee. They said that they are not responsible for fixing anything other than the capacitor, and would not listen to me. They would not accept that their repair caused other problems. If I wanted these new problems fixed, I'd have to pay for it.

The conversation ended, "There's no use going back and forth on this. We are very busy and I will not discuss this any further." He proceeded to hang up on me.

This is the worst customer service I've experienced in years. Avoid them at all costs.

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So Ive had to deal with Tvs unlimited twice now and I can say they were both helpful and quick. The first time I had my bulb replaced took about a week. It wasnt cheap but after doing some online research it was quite reasonable. Considering the mounds of Tv's i saw that were also up for repair a week is quick. The second time I was in contact with Mike to get a receipt. To my surprise, he emailed it to me on the spot. Thanks Mike for the great customer service. Hopefully my tv dosent break again but if it does ill have you see it. Kyle

2
★★★★★

So Ive had to deal with Tvs unlimited twice now and I can say they were both helpful and quick. The first time I had my bulb replaced took about a week. It wasnt cheap but after doing some online research it was quite reasonable. Considering the mounds of Tv's i saw that were also up for repair a week is quick. The second time I was in contact with Mike to get a receipt. To my surprise, he emailed it to me on the spot. Thanks Mike for the great customer service. Hopefully my tv dosent break again but if it does ill have you see it. Kyle

Pros: Fast Quick service

Cons: none

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I do not even know where to begin, but here it is; I bought a Samsung TV from Best buy. After getting it home, I dropped it. Yes, I dropped it. Well, accidents do happen, but I was referred to this place by a Samsungs representative. The place is called "TV Unlimited," and after speaking with one of there rep's. I decided not to do business with this place, not even if they paid me. Both (Best buy and Samsung) referred me. I called this place, which they stated they would be out to look at my television on Monday. I called to find out what time, and they were so rude, not only to me, but my wife as well. I think someone stated that they are going "Out of Business." I do not know how true that is, but I do know that it will not be long. When you treat your cliental like they do, nothing good comes from it. ?Word of MOUTH,? if they don?t know it, they will find out.

My recommendation for anyone, is to take there business somewhere else. Whoever reads this, you do not have to believe me, action speaks louder then words see for yourself.

0
★☆☆☆☆

I do not even know where to begin, but here it is; I bought a Samsung TV from Best buy. After getting it home, I dropped it. Yes, I dropped it. Well, accidents do happen, but I was referred to this place by a Samsungs representative. The place is called "TV Unlimited," and after speaking with one of there rep's. I decided not to do business with this place, not even if they paid me. Both (Best buy and Samsung) referred me. I called this place, which they stated they would be out to look at my television on Monday. I called to find out what time, and they were so rude, not only to me, but my wife as well. I think someone stated that they are going "Out of Business." I do not know how true that is, but I do know that it will not be long. When you treat your cliental like they do, nothing good comes from it. ?Word of MOUTH,? if they don?t know it, they will find out.

My recommendation for anyone, is to take there business somewhere else. Whoever reads this, you do not have to believe me, action speaks louder then words see for yourself.

Pros: None what so ever

Cons: No manners or customer skills

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DONT PROMISE SOMETHING THAT YOU CANT HANDLE. LEARN HOW TO LISTEN AND TALK TO CUSTOMERS. YOU GUYS SHOULD NOT REPRESENT OTHER COMPANIES IF YOUR SKILLS ARE NOT UP TO STANDARDS. OH AND BY THE WAY IF YOU WANT GREAT CUSTOMER SERVICE CALL MIKE AT ATV NOT THE MIKE AT THIS COMPANY. ROSE

0
★☆☆☆☆

DONT PROMISE SOMETHING THAT YOU CANT HANDLE. LEARN HOW TO LISTEN AND TALK TO CUSTOMERS. YOU GUYS SHOULD NOT REPRESENT OTHER COMPANIES IF YOUR SKILLS ARE NOT UP TO STANDARDS. OH AND BY THE WAY IF YOU WANT GREAT CUSTOMER SERVICE CALL MIKE AT ATV NOT THE MIKE AT THIS COMPANY. ROSE

Pros: NOTHING

Cons: MANNERS NEEDED

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I was referred to this contractor due to a vertical shadow on the left corner of the screen. Fortunately, this problem is caused by a faulty light tunnel installed in 05-06 models and manufacturer recently open a RMA service protocol to resolve the issue. I called the manufacturer and they told me they would replace the part for free, and they referred (unfortunately) me to this provider. Initial conversation was brief as they wanted to setup a time to come out and replace the faulty component. The first red flag came about when they assured me that if the TV had other issues beside the faulty light tunnel, I will be assessed $95 service fee. After hearing this, I was a bit reluctant to go with this provider (you should always listen to your gut feeling), but since they were referred by the manufacturer, I went ahead with the service. The repair was a breeze, quick and easy. A nice gentleman came out on time and replaced the light tunnel within minutes. The interesting turn of event occurred after the service person left my house. TV started to run dark and red, leaving the screen with dark hazy outlines of images. The sound was coming out fine, just the images would dark out. I was concerned about this new symptom, and called the TV Unlimited for advise. First thing came out of the representative's mouth was, "only the light tunnel issue is covered by the manufacturer." My reply to that was "well, I didn't have this issue prior to your guy opened up the TV." The guy's replied to my reply "is the shadow issues resolved?" I said "yes, but I have this new issue." Then the guy cut me off and said "listen up." I was shocked. I never had someone talk down at me with that kind of tone. Only thing I was able to muster out was "excused me? listen up?!?" I asked for his full name and he said his first name is "Simon," then told me "don't worry about the last name." Right there and then, I knew I wasn't going anywhere with this guy. I wanted to tell him he needs a new occupation and working for daddy's TV shop doesn't give him the right to treat customers like crap but since I am not a career adviser, I politely asked for a manager. After talking to the manager for 10 mins, I realized these people are just there to make money and they don't believe in the concept of "product liability" or "after service." Now, I am going to Yelp about my wonderful experience with these people and copy and paste this review on every TV repair review websites. I am going to contact Sunnyvale consumer commerce reporting the business ethics of this "bad service" oriented business entity. I probably going to have to sue TV Unlimited in civil court to recover damages done to my TV, more headache for me, I wish I just listened to my gut feeling in first place and went with someone else. Avoid TV Unlimited or you will waste your time and get yelled at by Mr. Simon.

0
★☆☆☆☆

I was referred to this contractor due to a vertical shadow on the left corner of the screen. Fortunately, this problem is caused by a faulty light tunnel installed in 05-06 models and manufacturer recently open a RMA service protocol to resolve the issue. I called the manufacturer and they told me they would replace the part for free, and they referred (unfortunately) me to this provider. Initial conversation was brief as they wanted to setup a time to come out and replace the faulty component. The first red flag came about when they assured me that if the TV had other issues beside the faulty light tunnel, I will be assessed $95 service fee. After hearing this, I was a bit reluctant to go with this provider (you should always listen to your gut feeling), but since they were referred by the manufacturer, I went ahead with the service. The repair was a breeze, quick and easy. A nice gentleman came out on time and replaced the light tunnel within minutes. The interesting turn of event occurred after the service person left my house. TV started to run dark and red, leaving the screen with dark hazy outlines of images. The sound was coming out fine, just the images would dark out. I was concerned about this new symptom, and called the TV Unlimited for advise. First thing came out of the representative's mouth was, "only the light tunnel issue is covered by the manufacturer." My reply to that was "well, I didn't have this issue prior to your guy opened up the TV." The guy's replied to my reply "is the shadow issues resolved?" I said "yes, but I have this new issue." Then the guy cut me off and said "listen up." I was shocked. I never had someone talk down at me with that kind of tone. Only thing I was able to muster out was "excused me? listen up?!?" I asked for his full name and he said his first name is "Simon," then told me "don't worry about the last name." Right there and then, I knew I wasn't going anywhere with this guy. I wanted to tell him he needs a new occupation and working for daddy's TV shop doesn't give him the right to treat customers like crap but since I am not a career adviser, I politely asked for a manager. After talking to the manager for 10 mins, I realized these people are just there to make money and they don't believe in the concept of "product liability" or "after service." Now, I am going to Yelp about my wonderful experience with these people and copy and paste this review on every TV repair review websites. I am going to contact Sunnyvale consumer commerce reporting the business ethics of this "bad service" oriented business entity. I probably going to have to sue TV Unlimited in civil court to recover damages done to my TV, more headache for me, I wish I just listened to my gut feeling in first place and went with someone else. Avoid TV Unlimited or you will waste your time and get yelled at by Mr. Simon.

Pros: Fast service

Cons: Bad after service

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They are Samsung authorized service center in San Jose, Ca. Samsung doesn't have any other authorized service center. My Samsung TV started switching on/off and I complained to Samsung. Samsung opened trouble ticket and gave it to TV Unlimited folks. The technician came to my house and first he said it doesn't look like power supply issue (without opening the TV). On opening the TV, he replaced the power supply and it worked. He said he will call his boss and find out the charges and came back to me with BIG estimate to fix it. he said Samsung covers ONLY for capacitors.

Even if your TV is in warranty, I will not suggest using these guys. They will try to rip you off. Will provide you with bad advise.

0
★☆☆☆☆

They are Samsung authorized service center in San Jose, Ca. Samsung doesn't have any other authorized service center. My Samsung TV started switching on/off and I complained to Samsung. Samsung opened trouble ticket and gave it to TV Unlimited folks. The technician came to my house and first he said it doesn't look like power supply issue (without opening the TV). On opening the TV, he replaced the power supply and it worked. He said he will call his boss and find out the charges and came back to me with BIG estimate to fix it. he said Samsung covers ONLY for capacitors.

Even if your TV is in warranty, I will not suggest using these guys. They will try to rip you off. Will provide you with bad advise.

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Giovanny, the technician, did am excellent job fixing our samsung TV. He was very polite and listened to our complaints and concerns.

2
★★★★★

Giovanny, the technician, did am excellent job fixing our samsung TV. He was very polite and listened to our complaints and concerns.

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My Guarantee contract from GE, so I have no choice, but send my TV to them. The one to picked up my TV told me they will bring back after one week. The week passed I called them, and they told me wait for another week, they don't know when it will be done. Looks like they will keep it forever. The guys answer phone is rude, unfriendly, cut off the conversation.
I called GE and complained, and will file for bad business practice.

0
★☆☆☆☆

My Guarantee contract from GE, so I have no choice, but send my TV to them. The one to picked up my TV told me they will bring back after one week. The week passed I called them, and they told me wait for another week, they don't know when it will be done. Looks like they will keep it forever. The guys answer phone is rude, unfriendly, cut off the conversation.
I called GE and complained, and will file for bad business practice.

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The front audio input on my surround sound receiver burned out. When I plugged in any audio source into that input, a loud buzzing came out of the speakers. I took my device into TV Unlimited and clearly described the issue and how to reproduce it. They said they would look at it. 1 month later I get a call saying they can't reproduce the problem. The guy on the phone didn't want my help reproducing the problem - in fact every time I tried to explain he interrupted me. He was just telling me to come pick it up. So I did, and sure enough the problem was still there just as obvious as before. So TV Unlimited held on to my receiver for a month just so they could tell me that can't find the problem. Thank goodness it was under warranty and they didn't try to charge me for this terrible service.

0
★☆☆☆☆

The front audio input on my surround sound receiver burned out. When I plugged in any audio source into that input, a loud buzzing came out of the speakers. I took my device into TV Unlimited and clearly described the issue and how to reproduce it. They said they would look at it. 1 month later I get a call saying they can't reproduce the problem. The guy on the phone didn't want my help reproducing the problem - in fact every time I tried to explain he interrupted me. He was just telling me to come pick it up. So I did, and sure enough the problem was still there just as obvious as before. So TV Unlimited held on to my receiver for a month just so they could tell me that can't find the problem. Thank goodness it was under warranty and they didn't try to charge me for this terrible service.

Pros: Resonably nice in person (not on the phone)

Cons: Held my reciever for a month just to tell me they couldn't find the problem.

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After seeing other poor reviews of this company here, I was kind of afraid to use them. But these guys were absolutely terrific - highly responsive, very professional, and did excellent repair work. I would definitely recommend them for TV repairs!!!

2
★★★★★

After seeing other poor reviews of this company here, I was kind of afraid to use them. But these guys were absolutely terrific - highly responsive, very professional, and did excellent repair work. I would definitely recommend them for TV repairs!!!

Pros: responsive, professional, competant

Cons: none

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Is incredible that business like this one continues to operate when their service to customers is rude, impolite, dishonest and immoral . The staff are rude in particular manager and owner. The manager is like a gangbanger and has no concept of civil interaction with customers, very indifferent with no concept of what customer service is. The owner tries to be the nice guy but ultimately the decision maker who encourages this type of behavior with the staff.

I took my audio component for repair 3 months ago and have been given the run around the whole time. From unit being checked, parts being ordered, parts not received, manufacturer slow delivery, promise to deliver on several occasions and each time came up with different excuses. What was pathetic is that the manager explained to me that they do not make any money with audio components but profit more with video. What a joke!!! So if you have a receiver they will put it on the bottom of the pile until there are no televisions to repair. When I got frustrated and asked for reasons why the delay at one point they plainly hang up on me.

The worst part of it is that after all the fuss, the warranty expired on their clock and was returned to me in 3 months claiming unrepairable. Now I am stuck to pleading with the manufacturer and hope to have the warranty extended otherwise it will come out of my pocket.

This guys are really crooks, dishonest and should be closed down.!!!!

0
★☆☆☆☆

Is incredible that business like this one continues to operate when their service to customers is rude, impolite, dishonest and immoral . The staff are rude in particular manager and owner. The manager is like a gangbanger and has no concept of civil interaction with customers, very indifferent with no concept of what customer service is. The owner tries to be the nice guy but ultimately the decision maker who encourages this type of behavior with the staff.

I took my audio component for repair 3 months ago and have been given the run around the whole time. From unit being checked, parts being ordered, parts not received, manufacturer slow delivery, promise to deliver on several occasions and each time came up with different excuses. What was pathetic is that the manager explained to me that they do not make any money with audio components but profit more with video. What a joke!!! So if you have a receiver they will put it on the bottom of the pile until there are no televisions to repair. When I got frustrated and asked for reasons why the delay at one point they plainly hang up on me.

The worst part of it is that after all the fuss, the warranty expired on their clock and was returned to me in 3 months claiming unrepairable. Now I am stuck to pleading with the manufacturer and hope to have the warranty extended otherwise it will come out of my pocket.

This guys are really crooks, dishonest and should be closed down.!!!!

Pros: They were the only shop authorized by the manufacturer within 150 miles

Cons: Dishonest people, rude to customers...work was returned unrepairable.

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Other reviews are right, crooks. They over charge. Quoted $4000 to repair $1500 TV. They are arrogant and have unsatisfactory customer service skills

0
★☆☆☆☆

Other reviews are right, crooks. They over charge. Quoted $4000 to repair $1500 TV. They are arrogant and have unsatisfactory customer service skills

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This is the aqbsolute worst company I have dealt with in my 37 years!!!! 1. The lady I spoke to was rude and didn't speak or understand english very well. 2. took 2 weeks to get someone to come out. 3. 3 different guys came out all saying something different. 4. When they decided what was wrong they said they had to take the tv, this is after they had said they will do the repairs in my home. 4. They said it would take 3-4 days to get the part. When I called later that day another guy said that they had the part in stock.

bottom line is that this company is terrible. Avoid them!!!!!!! The only reason I went to them is because that is where my warranty went to.

0
★☆☆☆☆

This is the aqbsolute worst company I have dealt with in my 37 years!!!! 1. The lady I spoke to was rude and didn't speak or understand english very well. 2. took 2 weeks to get someone to come out. 3. 3 different guys came out all saying something different. 4. When they decided what was wrong they said they had to take the tv, this is after they had said they will do the repairs in my home. 4. They said it would take 3-4 days to get the part. When I called later that day another guy said that they had the part in stock.

bottom line is that this company is terrible. Avoid them!!!!!!! The only reason I went to them is because that is where my warranty went to.

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My Samsung lNT3254 bought from amazon had the (by now infamous) noise problem from the power supply on DTV 480i channels. 2 hours after reporting the problem to Samsung support I got a call from TV Unlimited, 'Dan' was very friendly and patient in taking some additional information from the labels on the TV. Told me parts had to be ordered, estimated 3 ~ 5 days. Few days later I got a call from a very nice lady to schedule for the repairman to fix the TV at home, got a 3 hour window to expect him. Repairman came during early part of the 3 hour window, changed the power supply and the main board (he explained that while the problem as most likely the power supply the main board was also being replace just in case). Again very courteous, friendly, and respectful. The noise problem appears to be fixed. I am very happy with the service I got.

2
★★★★★

My Samsung lNT3254 bought from amazon had the (by now infamous) noise problem from the power supply on DTV 480i channels. 2 hours after reporting the problem to Samsung support I got a call from TV Unlimited, 'Dan' was very friendly and patient in taking some additional information from the labels on the TV. Told me parts had to be ordered, estimated 3 ~ 5 days. Few days later I got a call from a very nice lady to schedule for the repairman to fix the TV at home, got a 3 hour window to expect him. Repairman came during early part of the 3 hour window, changed the power supply and the main board (he explained that while the problem as most likely the power supply the main board was also being replace just in case). Again very courteous, friendly, and respectful. The noise problem appears to be fixed. I am very happy with the service I got.

Pros: Prompt, friendly, couteous

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I bought a new Samsung LCD TV on Amazon and it arrived defected. I called up Samsung right away and they assigned the case to TV Unlimited. I went on line and found only one review on this site and it was very bad. This guy had the same thing happen to him with a Samsung TV and was assigned to TV Unlimited for repair. He had a very bad experience with them. Needless to say I was VERY VERY worried and upset about the new TV that didn't work and afraid the communication with TV Unlimited will be horrible and I won't get my repair.

I was pleasantly surprised that they responded immediately. I described the problem on the phone, they knew what it was right away. They ordered the part for me and were here 2 days later fixing the problem on the spot.

2
★★★★★

I bought a new Samsung LCD TV on Amazon and it arrived defected. I called up Samsung right away and they assigned the case to TV Unlimited. I went on line and found only one review on this site and it was very bad. This guy had the same thing happen to him with a Samsung TV and was assigned to TV Unlimited for repair. He had a very bad experience with them. Needless to say I was VERY VERY worried and upset about the new TV that didn't work and afraid the communication with TV Unlimited will be horrible and I won't get my repair.

I was pleasantly surprised that they responded immediately. I described the problem on the phone, they knew what it was right away. They ordered the part for me and were here 2 days later fixing the problem on the spot.

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I have been assigned TV Unlimited from Samsung to repair my TV. First of all they lied to me for two days that they don't have the service request yet until I called up Samsung again. Most horrible part is when I complained to them about their lies the guy on the phone vehemently threatened to me saying "Do you want your TV to be repaired or not ?". All this happened when the Samsung representative is on the other line with me. I told Samsung about this immediately and they said other people have already complained about this folks not only about their behavior but also their work. Samsung was extremely helpful to assign me to an other service center immediately. This folks are horrible, if they can talk to you in the phone like this god knows what they can do with the TV at the time of repair.

0
★☆☆☆☆

I have been assigned TV Unlimited from Samsung to repair my TV. First of all they lied to me for two days that they don't have the service request yet until I called up Samsung again. Most horrible part is when I complained to them about their lies the guy on the phone vehemently threatened to me saying "Do you want your TV to be repaired or not ?". All this happened when the Samsung representative is on the other line with me. I told Samsung about this immediately and they said other people have already complained about this folks not only about their behavior but also their work. Samsung was extremely helpful to assign me to an other service center immediately. This folks are horrible, if they can talk to you in the phone like this god knows what they can do with the TV at the time of repair.

 

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