Cutlery Works

★☆☆☆☆
  • 1950 E 20th St 710

    Chico, CA 95928

    Map & Directions
  • 530-343-0655

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Cutlery Works in Chico is very shysty! They will promise you the sun moon and stars to get you to buy their second rate , overpriced items. then when the item falls apart a few days later, they will refuse you a refund or even exchange . They are hostile to even the most polite of complaints. Let the buyer beware and DONT shop there!!!

1
★☆☆☆☆

Cutlery Works in Chico is very shysty! They will promise you the sun moon and stars to get you to buy their second rate , overpriced items. then when the item falls apart a few days later, they will refuse you a refund or even exchange . They are hostile to even the most polite of complaints. Let the buyer beware and DONT shop there!!!

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Business Response:

Hey Flo, We would like to apologize to you, and anyone else, who may have had a less than satisfactory experience in our store. Cutlery Works has been under new ownership for close to two years now, and we have developed a new staff with a focus on customer service and product knowledge. Our focus is to help our customers find the best item for their needs, whether that's an item in our store or something more specialized that may need to be ordered. Most of our cutlery items carry at least a one year warranty, and many of them a lifetime warranty. We are happy to send out any products that need warranty repair as a service to our customers. We hope to see you in the store to give us a chance to provide a better experience. Thanks, Cutlery Works
 

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