Safelite AutoGlass?

★☆☆☆☆
  • 2165 East Colorado Blvd

    Pasadena, CA 91107

    Map & Directions
  • 800-800-2727

About Safelite AutoGlass?

Hours
Mon-Fri 7:30am-6pm, Sat 7:30am-5:30pm

Home & Garden

Home & Garden
More choices in Pasadena:
Resultset_next

Holmes Body Shop

1095 E Colorado Blvd Pasadena, CA

Resultset_next

B & K Auto Body Shop

2450 E Walnut St Pasadena, CA

1.0 1
Hi! Sign in to let us know how Safelite AutoGlass? was?
Write a Review
.

I have had the WORST experience dealing with the company!! The horrible customer service is endemic. They made me wait all day for a mobile repair technician...who never showed and never bothered to call inform me that he couldn't make it. Then I drove to their shop for a scheduled appointment. They had double booked me and another guy and someone else was waiting because they had ordered the wrong glass for them. THEY HAD 1 GUY WORKING! It took 3 hours to do a job I was told should take no more than an hour and, to top it all off, they broke my rear door latch and cracked interior door panels during the installation and now refuse to pay to have it fixed! All the customer service agents and adjusters have been giving me the run around and now refuse to return my calls. If your insurance company contracts with them for glass repair, save yourself the hassle and the possible extra expense of shoddy workmanship and go to another glass repair place.

1
★☆☆☆☆

I have had the WORST experience dealing with the company!! The horrible customer service is endemic. They made me wait all day for a mobile repair technician...who never showed and never bothered to call inform me that he couldn't make it. Then I drove to their shop for a scheduled appointment. They had double booked me and another guy and someone else was waiting because they had ordered the wrong glass for them. THEY HAD 1 GUY WORKING! It took 3 hours to do a job I was told should take no more than an hour and, to top it all off, they broke my rear door latch and cracked interior door panels during the installation and now refuse to pay to have it fixed! All the customer service agents and adjusters have been giving me the run around and now refuse to return my calls. If your insurance company contracts with them for glass repair, save yourself the hassle and the possible extra expense of shoddy workmanship and go to another glass repair place.

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Trying to Reach You We take your satisfaction very seriously. Please contact us at 800-835-2257 or e-mail customer.satisfaction@safelite.com with your contact information at your earliest convenience.
 

Wait, you're the expert.

If you've been to or used Safelite AutoGlass?, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review