Penske Toyota of West Covina

★★★★★
Visit our dealership to experience the difference of Penske Pure Price.
  • 1800 E Garvey Ave S

    West Covina, CA 91791

    Map & Directions
  • 844-860-7082

Automotive

Automotive
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The Internet sales person was WONDERFUL. He knew exactly what we wanted and got us what we needed and on the road quickly.

3
★★★★★

The Internet sales person was WONDERFUL. He knew exactly what we wanted and got us what we needed and on the road quickly.

.

Personnel were all very nice, and helped us purchase the right vehicle for our family.

3
★★★★★

Personnel were all very nice, and helped us purchase the right vehicle for our family.

.

Ease of scheduling appointments and fast friendly service.

3
★★★★★

Ease of scheduling appointments and fast friendly service.

.

Everything was perfect. We had no problems.

3
★★★★★

Everything was perfect. We had no problems.

.

The Sale person, Edwin, was very \r
helpful to answer all my questions. He is very knowledgeable on Corolla. He is an excellent salesperson.

3
★★★★★

The Sale person, Edwin, was very \r
helpful to answer all my questions. He is very knowledgeable on Corolla. He is an excellent salesperson.

.

My service guy "Juan" is an outstanding employee who had resolved very difficult problems in the past with this vehicle and is always attentive to my concerns.

3
★★★★★

My service guy "Juan" is an outstanding employee who had resolved very difficult problems in the past with this vehicle and is always attentive to my concerns.

.

Edwin was excellent. He even spoke Cantonese to my mom, which put her at ease.

3
★★★★★

Edwin was excellent. He even spoke Cantonese to my mom, which put her at ease.

.

It was a no haggle deal. The price offered by the manager was the price I paid.

3
★★★★★

It was a no haggle deal. The price offered by the manager was the price I paid.

.

The coupons! In this economy its difficult to make my budget stretch so these coupons make it affordable to have my car serviced.

3
★★★★★

The coupons! In this economy its difficult to make my budget stretch so these coupons make it affordable to have my car serviced.

.

Just outstanding. Steve did a great \r
job. Did not expect a dealer to be this responsive \r
to my needs.

3
★★★★★

Just outstanding. Steve did a great \r
job. Did not expect a dealer to be this responsive \r
to my needs.

.

Willingness to provide details through email and deliver on them.

3
★★★★★

Willingness to provide details through email and deliver on them.

.

West Covina Toyota is the best. They are all friendly, knowledgeable, and extremely helpful. Danny Vera helped with my new toyota prius purchase, which was my first car purchase! He is a great guy and helped us to get an amazing deal. I

3
★★★★★

West Covina Toyota is the best. They are all friendly, knowledgeable, and extremely helpful. Danny Vera helped with my new toyota prius purchase, which was my first car purchase! He is a great guy and helped us to get an amazing deal. I

.

I was pleasantly surprised with exceptional service that I received at the dealership. I stopped by to see if they had a particular 2012 Prius and received remarkable service from Frank and Charlie. Frank performed a dealer swap and

3
★★★★★

I was pleasantly surprised with exceptional service that I received at the dealership. I stopped by to see if they had a particular 2012 Prius and received remarkable service from Frank and Charlie. Frank performed a dealer swap and

.

The finance time went very quickly. My
husband and I discussed lease versus retail sale
and the whole process went very smoothly and
quickly. In the past we would spend hours at the
dealership - not this time!

3
★★★★★

The finance time went very quickly. My
husband and I discussed lease versus retail sale
and the whole process went very smoothly and
quickly. In the past we would spend hours at the
dealership - not this time!

.

I've never had a dealership contact me
after I made a purchase on a vehicle. I was phone
by the salesman Danny Tran and emailed by Evan
Kanes a couple of times which made me feel that
they cared about my satisfaction with my new

3
★★★★★

I've never had a dealership contact me
after I made a purchase on a vehicle. I was phone
by the salesman Danny Tran and emailed by Evan
Kanes a couple of times which made me feel that
they cared about my satisfaction with my new

.

JR KAO my sales person, the best
there is. He came up to me and greet me even
though I am at least 100 yards away, he help me
out all the way to the end, and when everything
was done I ran over a bump with Toyota financial
denying my

3
★★★★★

JR KAO my sales person, the best
there is. He came up to me and greet me even
though I am at least 100 yards away, he help me
out all the way to the end, and when everything
was done I ran over a bump with Toyota financial
denying my

.

I was pleasantly surprised how well it all came together. Simon Ueng
worked hard to make this possible. His manners always polite, understanding, professional,
considerate, informative. Answered all our questions. Simon is an example of

3
★★★★★

I was pleasantly surprised how well it all came together. Simon Ueng
worked hard to make this possible. His manners always polite, understanding, professional,
considerate, informative. Answered all our questions. Simon is an example of

.

Very nice and clean. Everyone was
really nice and made the whole experience very
pleasant. I've already sold several people about
my experience and how much I love the car.
Hoping this will bring in more business to Ken and
the rest of the

3
★★★★★

Very nice and clean. Everyone was
really nice and made the whole experience very
pleasant. I've already sold several people about
my experience and how much I love the car.
Hoping this will bring in more business to Ken and
the rest of the

.

Surely no dealership is perfect, however, I can honestly say that at this point in my agreement I
have no complaints.

3
★★★★★

Surely no dealership is perfect, however, I can honestly say that at this point in my agreement I
have no complaints.

.

HONEST! TRUSTWORTHY! GREAT! EXCEPTIONAL! REMARKABLE
I was interested in purchasing a Camry LE when I came across an add from West Covina Toyota. The add had mentioned the General Manager's name Matt NASA. The following day my husband and I

3
★★★★★

HONEST! TRUSTWORTHY! GREAT! EXCEPTIONAL! REMARKABLE
I was interested in purchasing a Camry LE when I came across an add from West Covina Toyota. The add had mentioned the General Manager's name Matt NASA. The following day my husband and I

.

I was made so very comfortable
throughout the entire process. At this point in my
life, leasing a car has been the largest financial
commitment I have made-which can be a bit
nerve-wracking! To be able to walk away from
signing those

3
★★★★★

I was made so very comfortable
throughout the entire process. At this point in my
life, leasing a car has been the largest financial
commitment I have made-which can be a bit
nerve-wracking! To be able to walk away from
signing those

.

In 2012, they continue their bad rating for being a typical car sales dealership. Even though I got my car there, I don't feel 100% satisfied. Until I see more happy customer ratings, I warn all customers to be careful, do your homework

3
★★★★★

In 2012, they continue their bad rating for being a typical car sales dealership. Even though I got my car there, I don't feel 100% satisfied. Until I see more happy customer ratings, I warn all customers to be careful, do your homework

.

I bought my 2010 Yaris from here. The sales process was fairly quick and I was able to get a great rate. I have also been doing all my regular scheduled maintenance here. The Service staff have always been courteous and helpful. They

3
★★★★★

I bought my 2010 Yaris from here. The sales process was fairly quick and I was able to get a great rate. I have also been doing all my regular scheduled maintenance here. The Service staff have always been courteous and helpful. They

.

I called before and asked if they still have any 2011 Prius II. Valerie, the internet sales rep, told me they still had about 9 left, in all different colors. I told her I had an Out The Door quote from another dealer, and was wondering if she would match it. She asked her fleet sales internet manager, Garret, and he said, bring in the written quote and he will MATCH or BEAT the price. I arranged a meeting for the next day. Before I left I called AGAIN to make sure the offer still stands (because I lived 40 minutes away). A rep said it is, so I drove all the way there.

When I first arrived, my impression of the place was already bad. The sales rep who greeted me had crumbs on his mouth and was very unprofessional. When we finally met Garret, we asked him again if he would match or beat the quote from somewhere else. He said 'Let me go check with my boss'. That's when I knew this place was shady. HE IS THE BOSS. BE UP FRONT WITH ME YOU COWARD! He took the quote that I showed him and went to different room to print out the numbers. When he returned, he gave me his ridiculous number $1.500 off my out the door quote somewhere else. I was like you gotta be f***ing with me. You sneaky two-face DB. I gathered my things and left right away. Garret was very unprofessional with his approach and how he explained things. AVOID AT ALL COST! No wonder they still have 9 Prius left, the boss is a b****. I read the reviews before hand but was optimistic about this, shame on me. TAKE YOUR BUSINESS ELSEWHERE.

Just for fun, their WIFI password for JOE is 'wctoyota'. How stupid are they? Destroy their bandwidth

1
★☆☆☆☆

I called before and asked if they still have any 2011 Prius II. Valerie, the internet sales rep, told me they still had about 9 left, in all different colors. I told her I had an Out The Door quote from another dealer, and was wondering if she would match it. She asked her fleet sales internet manager, Garret, and he said, bring in the written quote and he will MATCH or BEAT the price. I arranged a meeting for the next day. Before I left I called AGAIN to make sure the offer still stands (because I lived 40 minutes away). A rep said it is, so I drove all the way there.

When I first arrived, my impression of the place was already bad. The sales rep who greeted me had crumbs on his mouth and was very unprofessional. When we finally met Garret, we asked him again if he would match or beat the quote from somewhere else. He said 'Let me go check with my boss'. That's when I knew this place was shady. HE IS THE BOSS. BE UP FRONT WITH ME YOU COWARD! He took the quote that I showed him and went to different room to print out the numbers. When he returned, he gave me his ridiculous number $1.500 off my out the door quote somewhere else. I was like you gotta be f***ing with me. You sneaky two-face DB. I gathered my things and left right away. Garret was very unprofessional with his approach and how he explained things. AVOID AT ALL COST! No wonder they still have 9 Prius left, the boss is a b****. I read the reviews before hand but was optimistic about this, shame on me. TAKE YOUR BUSINESS ELSEWHERE.

Just for fun, their WIFI password for JOE is 'wctoyota'. How stupid are they? Destroy their bandwidth

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.

I called before and asked if they still have any 2011 Prius II. Valerie, the internet sales rep, told me they still had about 9 left, in all different colors. I told her I had an Out The Door quote from another dealer, and was wondering

3
★★★★★

I called before and asked if they still have any 2011 Prius II. Valerie, the internet sales rep, told me they still had about 9 left, in all different colors. I told her I had an Out The Door quote from another dealer, and was wondering

.

this dealership is NOT a costco auto program participant. i walked onto the dealer lot on may 11, 2008. two of their sales people and two of the sales manager assured me that they participate in the costco auto purchasing program. after their sales people showed me some prices, i asked to see the costco membership price sheet. one of the sales manager assured me that the price they were showing is the costco price. after repeating my request a 3rd or 4th time, another sales manager finally said that they did not have the costco price sheet at the time and that i was being rude for asking for it. needless to say, this dealership will try their best to convince prospective buyers into thinking that they will get the costco price.

the next day, i contacted costco directly about all this. costco assured me that west covina toyota/scion dealership does NOT participate in the costco program. costco also informed me that they will send a legal letter to the dealership warning them not to use the costco name again.

0
★☆☆☆☆

this dealership is NOT a costco auto program participant. i walked onto the dealer lot on may 11, 2008. two of their sales people and two of the sales manager assured me that they participate in the costco auto purchasing program. after their sales people showed me some prices, i asked to see the costco membership price sheet. one of the sales manager assured me that the price they were showing is the costco price. after repeating my request a 3rd or 4th time, another sales manager finally said that they did not have the costco price sheet at the time and that i was being rude for asking for it. needless to say, this dealership will try their best to convince prospective buyers into thinking that they will get the costco price.

the next day, i contacted costco directly about all this. costco assured me that west covina toyota/scion dealership does NOT participate in the costco program. costco also informed me that they will send a legal letter to the dealership warning them not to use the costco name again.

Pros: good selection of cars

Cons: dishonest sales people

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bad sales rep lacking of product knowlege, also managers need to learn more product knowlege. service department is slow i waited 2 hours for oil change.

0
★☆☆☆☆

bad sales rep lacking of product knowlege, also managers need to learn more product knowlege. service department is slow i waited 2 hours for oil change.

.

My Fiance and I used to take our cars here for their maintenance. We trusted them since we bought our cars at this dealership. We trust them that they are doing their job in terms of maintaining our cars. Everytime we take our cars for simple oil change..when we get it back there would be something wrong with the car..engine light on, tire pressure on or there's a weird sound..and they never admit fault. We would talk to the service rep who helped us and would informed us that they will correct it...but it get so tiring and time consuming to go back and forth at the dealership when you have work. When you want to talk to the manager..they don't connect you to him...also, my car is only 2 years old and I already changed tired..because they say they align it..but they never do...my car was not align..the inner side of the tires were complete bald and the outer is like new...good thing my dad saw it and took it to his friend to get it fix..or it would have been a big problem...and my fiance car is about to have the same problem...and he's car is only a year old...DO NOT TAKE YOUR CAR FOR SERVICE HERE!!!!!!!

0
★☆☆☆☆

My Fiance and I used to take our cars here for their maintenance. We trusted them since we bought our cars at this dealership. We trust them that they are doing their job in terms of maintaining our cars. Everytime we take our cars for simple oil change..when we get it back there would be something wrong with the car..engine light on, tire pressure on or there's a weird sound..and they never admit fault. We would talk to the service rep who helped us and would informed us that they will correct it...but it get so tiring and time consuming to go back and forth at the dealership when you have work. When you want to talk to the manager..they don't connect you to him...also, my car is only 2 years old and I already changed tired..because they say they align it..but they never do...my car was not align..the inner side of the tires were complete bald and the outer is like new...good thing my dad saw it and took it to his friend to get it fix..or it would have been a big problem...and my fiance car is about to have the same problem...and he's car is only a year old...DO NOT TAKE YOUR CAR FOR SERVICE HERE!!!!!!!

More about Penske Toyota of West Covina

1800 E Garvey Ave S West Covina, CA 91791 (626) 859-7400 westcovinatoyota.com

 

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