Cayen Collection

★★★☆☆
  • Mission St & 6th St

    Carmel, CA 93923

    Map & Directions
  • 831-626-2722

About Cayen Collection

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Hours
Sun 11am-4pm, Mon-Tue 11am-6pm, Thu-Sat 11am-6pm

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3.0 2
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Jewelry, and especially an engagement ring, should be a happy purchase, yet the Cayens managed to take all the joy out of our purchase with their exceptionally poor, downright rude service.
Here is the story:
My sapphire engagement ring came from this store, and it was shipped to us with a very visible chip in the center stone that could be felt by running your finger across it. When we sent it back to have it fixed, it took six weeks to get it back with no apology from the owners. When it came back again, there was still a visible trace of the chip in the stone, and the stone had not been reset squarely in the prongs.
I didn't send it back again, because I didn't want any more hassle than we had already been through.
Several months later, the stone came loose in the setting and I brought it back to the Cayens assuming basic maintenance was included. Michael Cayen assured me that they would take care of it, never mentioning any cost to me whatsoever. A month later, the ring was ready, along with the $370 bill!!
I stopped by the store to pick up the ring, and when I politely expressed my dismay at the price of the repair, Michael Cayen starting shouting at me, and even acting physically threatening (getting into my personal space as he gestured with his hands and arms). He told me that if I did not want to want to pay the repair costs, he would be happy to "set the ring back to the way it was", ie. break the prong, then he ordered me to leave the store.
I was so upset and shook up about the way I had been treated, it took me several months to contact Michael again to try to resolve the issue. Finally, I came to terms with the fact that if I wanted the ring back, I would just have to pay the price of the repair. I called Michael to tell him that I would be coming by to pay the bill and pick up the ring, and he told me the bill would be $880!
Ultimately, I had to take the case to small claims court. In court, Michael completely twisted the issue of the case. It was about the cost of the repair, yet he called into question whether or not my husband and I ever even owned the ring. The case has been continued for another several weeks.
To sum it up, Michael turned my dream engagement ring into a complete nightmare. Do not do business with these people.
P.S. If you happen to wander in when Michael's wife Soraya is in the store, don't let her charm you. She is just as bad as he is, only she knows how to control her temper a bit better than he does.

1
★☆☆☆☆

Jewelry, and especially an engagement ring, should be a happy purchase, yet the Cayens managed to take all the joy out of our purchase with their exceptionally poor, downright rude service.
Here is the story:
My sapphire engagement ring came from this store, and it was shipped to us with a very visible chip in the center stone that could be felt by running your finger across it. When we sent it back to have it fixed, it took six weeks to get it back with no apology from the owners. When it came back again, there was still a visible trace of the chip in the stone, and the stone had not been reset squarely in the prongs.
I didn't send it back again, because I didn't want any more hassle than we had already been through.
Several months later, the stone came loose in the setting and I brought it back to the Cayens assuming basic maintenance was included. Michael Cayen assured me that they would take care of it, never mentioning any cost to me whatsoever. A month later, the ring was ready, along with the $370 bill!!
I stopped by the store to pick up the ring, and when I politely expressed my dismay at the price of the repair, Michael Cayen starting shouting at me, and even acting physically threatening (getting into my personal space as he gestured with his hands and arms). He told me that if I did not want to want to pay the repair costs, he would be happy to "set the ring back to the way it was", ie. break the prong, then he ordered me to leave the store.
I was so upset and shook up about the way I had been treated, it took me several months to contact Michael again to try to resolve the issue. Finally, I came to terms with the fact that if I wanted the ring back, I would just have to pay the price of the repair. I called Michael to tell him that I would be coming by to pay the bill and pick up the ring, and he told me the bill would be $880!
Ultimately, I had to take the case to small claims court. In court, Michael completely twisted the issue of the case. It was about the cost of the repair, yet he called into question whether or not my husband and I ever even owned the ring. The case has been continued for another several weeks.
To sum it up, Michael turned my dream engagement ring into a complete nightmare. Do not do business with these people.
P.S. If you happen to wander in when Michael's wife Soraya is in the store, don't let her charm you. She is just as bad as he is, only she knows how to control her temper a bit better than he does.

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I have made countless trips to Cayen Collection and am always greeted warmly, invited to sit and sip champagne while leisurely perusing all the fabulous jewels. They have an absolutely stunning collection of gemstones and are so well versed in the actual geology of each piece, that not only do you come away with lovely baubles of art, but an education of its evolution from loose stone to set gem.

2
★★★★★

I have made countless trips to Cayen Collection and am always greeted warmly, invited to sit and sip champagne while leisurely perusing all the fabulous jewels. They have an absolutely stunning collection of gemstones and are so well versed in the actual geology of each piece, that not only do you come away with lovely baubles of art, but an education of its evolution from loose stone to set gem.

Pros: Unique designs, comfortable atmosphere, knowledgeable staff

 

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