Torrance Dental Arts - John Dell Sauter, DDS

★★★☆☆
  • 23326 Hawthorne Blvd 190

    Torrance, CA 90505

    Map & Directions
  • 310-378-8209

About Torrance Dental Arts - John Dell Sauter, DDS

Health & Medical

Health & Medical
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I really liked the friendly and caring staff at this office. All around a great experience for something that nobody ever really wants to have to do.

3
★★★★★

I really liked the friendly and caring staff at this office. All around a great experience for something that nobody ever really wants to have to do.

.

i am so happy with Dr Sutherland, & the girls too, i recommend you any time the subject comes up, it's great that i can send them the link to your website now. i lack a bit of knowledge about the treatment program i'm on (carifree) but that's my own fault for not sitting down to get all the info. the email reminders are AWESOME. i love TDA even tho i hate getting my sensitive teeth touched at all. if i could point out, i remember being shown my own teeth live on the TV, what needs to be done & what can wait, and i TRUST how TDA takes care of me. people complain that they think their dentists do unnecessary work but i've never worried about that with Dr S.

4
★★★★☆

i am so happy with Dr Sutherland, & the girls too, i recommend you any time the subject comes up, it's great that i can send them the link to your website now. i lack a bit of knowledge about the treatment program i'm on (carifree) but that's my own fault for not sitting down to get all the info. the email reminders are AWESOME. i love TDA even tho i hate getting my sensitive teeth touched at all. if i could point out, i remember being shown my own teeth live on the TV, what needs to be done & what can wait, and i TRUST how TDA takes care of me. people complain that they think their dentists do unnecessary work but i've never worried about that with Dr S.

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0 out of 1 people found this review helpful.

.

100% agree with "never a." They're quite expensive and according to their Treatment Coordinator, AnnMary, who by the way is NEVER available and even after multiple messages, doesn't call you back for MONTHS, nothing's ever covered by your insurance...though it indeed is (in my case even Porcelain crowns). Claimed I needed a (non-insurance- covered) expensive deep cleaning - which 2 other dentists confirmed I did not need - and therefore I never even got my bi-annual, insurance-covered cleanings.

I argued, hastled and fought with them for over 2 yrs now, just because I believe that I had finally found a knowledgeable & sensible dentist (Dr. Sutherland) & therefore would've wanted to get my work done by him; yet in the meantime the work I need done has extended from needing just new fillings to needing root canals and full crowns on all of the compromised teeth (which of course raised the cost into the thousands!)...all of which could've been prevented if not for their Treatment Coordinator and their "padding" the bill with unnecessary treatments and supposedly non-insurance-covered procedures. (And you'd think they'd be the kindest and most accommodating people in the world after having all of their patients' personal info compromised by having their entire computer system stolen - God knows they make enough $$$ on us to invest in a proper security system?!)

It's a shame...

2
★★☆☆☆

100% agree with "never a." They're quite expensive and according to their Treatment Coordinator, AnnMary, who by the way is NEVER available and even after multiple messages, doesn't call you back for MONTHS, nothing's ever covered by your insurance...though it indeed is (in my case even Porcelain crowns). Claimed I needed a (non-insurance- covered) expensive deep cleaning - which 2 other dentists confirmed I did not need - and therefore I never even got my bi-annual, insurance-covered cleanings.

I argued, hastled and fought with them for over 2 yrs now, just because I believe that I had finally found a knowledgeable & sensible dentist (Dr. Sutherland) & therefore would've wanted to get my work done by him; yet in the meantime the work I need done has extended from needing just new fillings to needing root canals and full crowns on all of the compromised teeth (which of course raised the cost into the thousands!)...all of which could've been prevented if not for their Treatment Coordinator and their "padding" the bill with unnecessary treatments and supposedly non-insurance-covered procedures. (And you'd think they'd be the kindest and most accommodating people in the world after having all of their patients' personal info compromised by having their entire computer system stolen - God knows they make enough $$$ on us to invest in a proper security system?!)

It's a shame...

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1 out of 1 people found this review helpful.

.

Liked Dr. Sutherland. But they're more interested in getting your money than your wellbeing. The "Treatment Coordinator" was abrasive and condescending. Even with dental ins. they want to throw in unnecessary procedures to pad your bill.

2
★★☆☆☆

Liked Dr. Sutherland. But they're more interested in getting your money than your wellbeing. The "Treatment Coordinator" was abrasive and condescending. Even with dental ins. they want to throw in unnecessary procedures to pad your bill.

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1 out of 1 people found this review helpful.

.

i'm not a real hi-tech kind of person, so when i first arrived, i was turned-off by all the TVs, computers, etc. But after being greeted by the front desk girl, offered water or coffee, and broght into the office quickly, I started feeling a little warmer about this place. They are pretty quick about doing things like taking xrays and picture-taking, etc., but Dr. Sutherland takes his time to answer questions and explain. I was a little shocked at what they all found, but most of it was my lack of dental care, and I'm paying the price for staying away from a dentist for 5 years! I was introduced to my hygienist and he's terrific. I will be bringing my husband here so that we all start coming to the same place.

2
★★★★☆

i'm not a real hi-tech kind of person, so when i first arrived, i was turned-off by all the TVs, computers, etc. But after being greeted by the front desk girl, offered water or coffee, and broght into the office quickly, I started feeling a little warmer about this place. They are pretty quick about doing things like taking xrays and picture-taking, etc., but Dr. Sutherland takes his time to answer questions and explain. I was a little shocked at what they all found, but most of it was my lack of dental care, and I'm paying the price for staying away from a dentist for 5 years! I was introduced to my hygienist and he's terrific. I will be bringing my husband here so that we all start coming to the same place.

Pros: Thorough. Great with kids!

Cons: Hard to find without Mapquest.

.

Everyone was friendly from the front desk to the Dental Assistant to Dr. Sutherland. I was promised this office would be gentle yet thorough, and they were right. Prices were not much higher than others, and financing was comfortable. I'm looking forward to my next appointment, and that say alot for a person who fears Dental appoinments. Thank you for making feel at ease.

2
★★★★★

Everyone was friendly from the front desk to the Dental Assistant to Dr. Sutherland. I was promised this office would be gentle yet thorough, and they were right. Prices were not much higher than others, and financing was comfortable. I'm looking forward to my next appointment, and that say alot for a person who fears Dental appoinments. Thank you for making feel at ease.

.

Believe everything you have read. This office is only in it for the money! Brought my kids there for a check up, they told me they both did not have any cavities but would need $800.00 in preventative care each, when in fact they both had three to four cavities according to the orthodontist. Seems to me that they just wanted the cash up front and did not want to use my insurance which covered the procedures.

0
★☆☆☆☆

Believe everything you have read. This office is only in it for the money! Brought my kids there for a check up, they told me they both did not have any cavities but would need $800.00 in preventative care each, when in fact they both had three to four cavities according to the orthodontist. Seems to me that they just wanted the cash up front and did not want to use my insurance which covered the procedures.

 

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