JRA Designs

★☆☆☆☆
  • 3 W Carrillo St # 202

    Santa Barbara, CA 93101

    Map & Directions
  • 805-685-7492

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JRA Designs & Alterations

250 Storke Rd. # 12 Goleta, CA

1.0 2
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I had a mixed experience with JRA designs. He was very nice, my wedding dress and the bridesmaid dresses looked beautiful but his customer service was horrendous. He made my wedding gown, 6 bridesmaid dresses, and altered my rehearsal dinner dress. Please see details below:\r
\r
It was extremely stressful to work with him because he didn't meet any of his deadlines. He had made me a bridesmaid dress, because I really liked the design, and was supposed to have it altered to fit me before I left for the wedding. Unfortunately, he didn't complete it by his deadline and said he would mail it to me. When I arrived back in the UK, after the wedding, I tried the skirt on, because I wanted to bring it with me on the honeymoon, and he never even altered it. When I questioned him about this he didn't respond and I ended up having to pay someone to alter it for me which was extremely frustrating because I had already paid for the alterations. \r
\r
Furthermore, he was supposed to alter my rehearsal dinner dress and send it in the mail to my house 2 weeks before the wedding so that I could get it pressed. When the dress didn't arrive I phoned him and he told me that he had mailed it regular mail. Sadly it was 6 days before the rehearsal and it wouldn't arrive in time. The day after the phone call I sent him an email telling him how upset I was because I had to buy a brand new dress. He then wrote back saying that he never actually mailed it and asked me if I would like it sent next day. I didn't want to risk this so I had a friend pick it up and bring it with her to the wedding, and I therefore had to wear the dress wrinkled because it arrived the day before the rehearsal and I didn't have time to get it pressed.\r
\r
Another issue that upset me was that my wedding gown wasn't exactly as I had wanted it when I walked out with it. Sadly, I had to take the dress because he didn't finish it in time for me to make further alterations on it. When I had agreed to have him make the gown back in August 2010 he had said that I wouldn't leave the shop, or pay for the final payment, until the gown was exactly as I had wanted it. There was no excuse for the dress being made at the last minute since he had known about it 1 year in advance and had received all of the fabric 6 months before the wedding. Furthermore he was unable to get the blood out of the dress that he got on it while sewing it. Additionally 1 bustle broke before I even made it to the reception and an additional 2 broke during the reception. \r
\r
As for the bridesmaid dresses, 3 of the girls skirts and corsets were extremely large. One girl had to have her skirt taken in so much that the seamstress had to remove the pockets altogether. The cost for these alterations were over 100 dollars/girl. I don't understand how the skirt and corset could have been so large on these women when he had their exact measurements. All 3 of the girls skirts were 6 inches too large. \r
\r
Overall, the dresses looked great but I wouldn't use him unless you lied about when everything was due, and even then he's not reliable. There are plenty of quality people in California who could make your dress by the deadline. It's not worth the stress or agrivation. If you're going for a hem and you don't have a deadline then he would be great because he does a nice job.\r

0
★☆☆☆☆

I had a mixed experience with JRA designs. He was very nice, my wedding dress and the bridesmaid dresses looked beautiful but his customer service was horrendous. He made my wedding gown, 6 bridesmaid dresses, and altered my rehearsal dinner dress. Please see details below:\r
\r
It was extremely stressful to work with him because he didn't meet any of his deadlines. He had made me a bridesmaid dress, because I really liked the design, and was supposed to have it altered to fit me before I left for the wedding. Unfortunately, he didn't complete it by his deadline and said he would mail it to me. When I arrived back in the UK, after the wedding, I tried the skirt on, because I wanted to bring it with me on the honeymoon, and he never even altered it. When I questioned him about this he didn't respond and I ended up having to pay someone to alter it for me which was extremely frustrating because I had already paid for the alterations. \r
\r
Furthermore, he was supposed to alter my rehearsal dinner dress and send it in the mail to my house 2 weeks before the wedding so that I could get it pressed. When the dress didn't arrive I phoned him and he told me that he had mailed it regular mail. Sadly it was 6 days before the rehearsal and it wouldn't arrive in time. The day after the phone call I sent him an email telling him how upset I was because I had to buy a brand new dress. He then wrote back saying that he never actually mailed it and asked me if I would like it sent next day. I didn't want to risk this so I had a friend pick it up and bring it with her to the wedding, and I therefore had to wear the dress wrinkled because it arrived the day before the rehearsal and I didn't have time to get it pressed.\r
\r
Another issue that upset me was that my wedding gown wasn't exactly as I had wanted it when I walked out with it. Sadly, I had to take the dress because he didn't finish it in time for me to make further alterations on it. When I had agreed to have him make the gown back in August 2010 he had said that I wouldn't leave the shop, or pay for the final payment, until the gown was exactly as I had wanted it. There was no excuse for the dress being made at the last minute since he had known about it 1 year in advance and had received all of the fabric 6 months before the wedding. Furthermore he was unable to get the blood out of the dress that he got on it while sewing it. Additionally 1 bustle broke before I even made it to the reception and an additional 2 broke during the reception. \r
\r
As for the bridesmaid dresses, 3 of the girls skirts and corsets were extremely large. One girl had to have her skirt taken in so much that the seamstress had to remove the pockets altogether. The cost for these alterations were over 100 dollars/girl. I don't understand how the skirt and corset could have been so large on these women when he had their exact measurements. All 3 of the girls skirts were 6 inches too large. \r
\r
Overall, the dresses looked great but I wouldn't use him unless you lied about when everything was due, and even then he's not reliable. There are plenty of quality people in California who could make your dress by the deadline. It's not worth the stress or agrivation. If you're going for a hem and you don't have a deadline then he would be great because he does a nice job.\r

.

Had to take the gown elsewhere. this was a disappointing experience for us, and also very unfortunate. would not recommend

0
★☆☆☆☆

Had to take the gown elsewhere. this was a disappointing experience for us, and also very unfortunate. would not recommend

 

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