His & Hers Chimney Sweep

★★★☆☆
  • 2359 Erickson St

    Sacramento, CA 95815

    Map & Directions
  • 916-972-7632

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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I found the service company :His 'N Hers" to be very professional and the workers to be very honest, courteous and to do a great job. I have used other companies in the past, but I was very impressed with their representation. I read the one negative review. Since I was not there to see first hand the problems this person is complaining about I cannot say, but I do know that someone that sounds that disgruntled, negative and critical sounds to me like he wanted the job done "his" way and if he knew so much about how he thought it should have been done, perhaps he should have done it himself? Just a thought. I have found in the past that if you let people finish their job they are trained to do, give them a chance first to see what they're capable of, then you may learn a thing or two. Give people a chance to do what they are trained to do, even if you think you have an idea of how it ought to be done "your way". I personally own another service company, nothing compared to chimney sweeping, but if I would have had a customer that started out complaining and sounding like this last man I read his remarks from, then I most probably would have asked my men to have left the job also. And I have been in business for over 20 years and have a very reputable company. But I do know that there are some people you cannot please. Like I said, if I have a client that wants to tell me how to do my job, and I am an architect, then I would want to ask them "why didn't you just do it yourself then"???? "what do you need me for?" I was always taught that if you just don't have anything nice to say, just don't say anything at all. Obviously the man was left owing no money to the company, they realized he could not be pleased and they left the job. Wise choice. I would have to give the company 5 stars for having the guts to leave someone that difficult instead of sticking around and trying to please someone that quite obviously was not going to be pleased.

5
★★★★★

I found the service company :His 'N Hers" to be very professional and the workers to be very honest, courteous and to do a great job. I have used other companies in the past, but I was very impressed with their representation. I read the one negative review. Since I was not there to see first hand the problems this person is complaining about I cannot say, but I do know that someone that sounds that disgruntled, negative and critical sounds to me like he wanted the job done "his" way and if he knew so much about how he thought it should have been done, perhaps he should have done it himself? Just a thought. I have found in the past that if you let people finish their job they are trained to do, give them a chance first to see what they're capable of, then you may learn a thing or two. Give people a chance to do what they are trained to do, even if you think you have an idea of how it ought to be done "your way". I personally own another service company, nothing compared to chimney sweeping, but if I would have had a customer that started out complaining and sounding like this last man I read his remarks from, then I most probably would have asked my men to have left the job also. And I have been in business for over 20 years and have a very reputable company. But I do know that there are some people you cannot please. Like I said, if I have a client that wants to tell me how to do my job, and I am an architect, then I would want to ask them "why didn't you just do it yourself then"???? "what do you need me for?" I was always taught that if you just don't have anything nice to say, just don't say anything at all. Obviously the man was left owing no money to the company, they realized he could not be pleased and they left the job. Wise choice. I would have to give the company 5 stars for having the guts to leave someone that difficult instead of sticking around and trying to please someone that quite obviously was not going to be pleased.

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I called His & Her's to clean a free standing pellet stove. The tech arrived on time. The he proceeded to pulling the pipe between the stove and the wall in an attempt to disconnect it. I mean really pulling hard back and forth. I told him that the previous service use the screws to disconnect it but he continued to jerk the pipe back and forth. To no avail, he decided to call his manager. He was told to leave the job. The last time they did one of these they had to call someone else in to reassemble it. I was happy to see him go.I called Chim Chimney. Complete professionalism from the phone call to departure. If you need a pellet stove cleaned, don't waste your time with a company like His & Her's.

The only reason they received 1 star is that this website requires something entered. Wished they had negative stars :(

1
★☆☆☆☆

I called His & Her's to clean a free standing pellet stove. The tech arrived on time. The he proceeded to pulling the pipe between the stove and the wall in an attempt to disconnect it. I mean really pulling hard back and forth. I told him that the previous service use the screws to disconnect it but he continued to jerk the pipe back and forth. To no avail, he decided to call his manager. He was told to leave the job. The last time they did one of these they had to call someone else in to reassemble it. I was happy to see him go.I called Chim Chimney. Complete professionalism from the phone call to departure. If you need a pellet stove cleaned, don't waste your time with a company like His & Her's.

The only reason they received 1 star is that this website requires something entered. Wished they had negative stars :(

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