Blue Neptune

★★★☆☆
  • 12141 Amethyst Circle

    Garden Grove, CA 92845

    Map & Directions

About Blue Neptune

Details

Home & Garden

Home & Garden
More choices in Garden Grove:
Resultset_next

Five Star Pool Management

PO Box 4211 Huntington Beach, CA

Resultset_next

Orange County Pool Concepts, Inc.

P.O. Box 1617 Tustin, CA

3.3333 3
Hi! Sign in to let us know how Blue Neptune was?
Write a Review
.

When I took on this account the pool was already green. Their previous pool company had stop showing up for whatever reason. It takes time to get to know a pool and figure out the problem. I super chlorinated it and when it cleared (milky) I did a filter clean. I did no notice right away that their filter manifold was cracked, but once I did I took it to both of them and was given approval to replace it. I also left a door knocker that 2 skimmer baskets needed to be replaced . The bill only consisted of the monthly pool service and the approved repairs. Even with the filter clean and repairs, the pool did not clear completely, it was burning up all chemicals added TDS of 5000ppm every week and no additional costs were added to the bill for the additional chemicals that were being used. At this point I let them know the best thing to do is drain the pool, but due to their budget and fear of the concrete pool raising the foundation they objected. I continued to try and flip this pool with chemicals lost every week, still not charging them any additional fees. I finally offered half cost or no charge for my time to drain the pool, they finally decided we could drain half and wanted to do it memorial weekend. I had been overloaded with emergency customer calls the day I said I would stop by, I did not realize they thought they had to be home for me to do this and had waited all day, so for that I apologize. I should have told them they didn't need to be there and I would be over once I was done for the day. When they called around 5 they decided not to do it anymore as they assumed I just didn't show up.

So they hired another company they weren't happy with obviously, because I noticed they got a bad review as well that stated the pool just got greener and greener.

2
★★★★☆

When I took on this account the pool was already green. Their previous pool company had stop showing up for whatever reason. It takes time to get to know a pool and figure out the problem. I super chlorinated it and when it cleared (milky) I did a filter clean. I did no notice right away that their filter manifold was cracked, but once I did I took it to both of them and was given approval to replace it. I also left a door knocker that 2 skimmer baskets needed to be replaced . The bill only consisted of the monthly pool service and the approved repairs. Even with the filter clean and repairs, the pool did not clear completely, it was burning up all chemicals added TDS of 5000ppm every week and no additional costs were added to the bill for the additional chemicals that were being used. At this point I let them know the best thing to do is drain the pool, but due to their budget and fear of the concrete pool raising the foundation they objected. I continued to try and flip this pool with chemicals lost every week, still not charging them any additional fees. I finally offered half cost or no charge for my time to drain the pool, they finally decided we could drain half and wanted to do it memorial weekend. I had been overloaded with emergency customer calls the day I said I would stop by, I did not realize they thought they had to be home for me to do this and had waited all day, so for that I apologize. I should have told them they didn't need to be there and I would be over once I was done for the day. When they called around 5 they decided not to do it anymore as they assumed I just didn't show up.

So they hired another company they weren't happy with obviously, because I noticed they got a bad review as well that stated the pool just got greener and greener.

.

I live at a apartment complex and had the pleasure of being home sick on pool cleaning day. I have always loved how are pool is clean and well taken care of. The two gentlemen that were here today did their job without loud noises and at a speedy pace.

It also helped that they both were hot looking :)

2
★★★★★

I live at a apartment complex and had the pleasure of being home sick on pool cleaning day. I have always loved how are pool is clean and well taken care of. The two gentlemen that were here today did their job without loud noises and at a speedy pace.

It also helped that they both were hot looking :)

.

I did not have a good experience with this company, although the owner seemed like a nice enough guy, He quoted low prices, but when the bill arrived, they were higher than quoted. He did not keep his commitment to come out at times he said he would, and did not call to cancel or explain why. Owner is young and has a lot to learn -- tried different things but just couldn't clean our pool and it got worse and worse. When he complained of ""losing money on our pool chemicals"" I had to opt out.

0
★☆☆☆☆

I did not have a good experience with this company, although the owner seemed like a nice enough guy, He quoted low prices, but when the bill arrived, they were higher than quoted. He did not keep his commitment to come out at times he said he would, and did not call to cancel or explain why. Owner is young and has a lot to learn -- tried different things but just couldn't clean our pool and it got worse and worse. When he complained of ""losing money on our pool chemicals"" I had to opt out.

Wait, you're the expert.

If you've been to or used Blue Neptune, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review