Exwire

★★☆☆☆
  • 15695 Donner Pass Rd # 213

    Truckee, CA 96161

    Map & Directions
  • 530-587-4312

Computer & Internet Services

Computer & Internet Services
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Just moved to Squaw Valley and needed fast internet fast. Neighbors had Exwire and recommended it highly. Everything went smoothly from first contact with sales team to Installation to a nice follow-up call I got. Their installation technician fixed a PC problem I had while he was here which was the thing that really thrilled me and the service has been flawless since installed in October. Thankfully someone cares enough to provide good service in these small towns. They also do fix computers.

2
★★★★★

Just moved to Squaw Valley and needed fast internet fast. Neighbors had Exwire and recommended it highly. Everything went smoothly from first contact with sales team to Installation to a nice follow-up call I got. Their installation technician fixed a PC problem I had while he was here which was the thing that really thrilled me and the service has been flawless since installed in October. Thankfully someone cares enough to provide good service in these small towns. They also do fix computers.

Pros: Great Customer Service the way it used to be. Fast Internet.

Cons: had to wait a week to get it

.

Words cannot explain how frustrated I am with Exwire. Horrible download speeds. Nothing close to what I signed up for. I was completely ignored by customer support (never returned my calls or emails.) Had to track them down just to get lame excuses. Save yourself headache and go with Satellite internet. Stay away from small town wireless providers. I should have taken the advice of others who told me to steer clear of this horrible company. PLEASE SPREAD THE WORD!

0
★☆☆☆☆

Words cannot explain how frustrated I am with Exwire. Horrible download speeds. Nothing close to what I signed up for. I was completely ignored by customer support (never returned my calls or emails.) Had to track them down just to get lame excuses. Save yourself headache and go with Satellite internet. Stay away from small town wireless providers. I should have taken the advice of others who told me to steer clear of this horrible company. PLEASE SPREAD THE WORD!

Pros: None

Cons: poor download speeds, high latency, poor customer support

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Slow, Expensive, Clueless Repair Guys, and Rude on the phone. This is coming from a nice person who generally is happy with most things! I thought I would do the right thing and use the "local guys". What a mistake. these guys make SBC and the Cable company look like saints. My business depended on their services, and I have been put thru the ringer so many times it is killing me. They are regularly down for weeks at a time. That was bad, but then they randomly change their service "IP Address". I don't know what this meant, but my business was unreachable for two weeks, their tech did not know how to fix it. I had to hire another company to fix their problems!!! It took the other guy 15 minutes to diagnose and fix, He said this was common problem with this company. This was the last straw.

0
★☆☆☆☆

Slow, Expensive, Clueless Repair Guys, and Rude on the phone. This is coming from a nice person who generally is happy with most things! I thought I would do the right thing and use the "local guys". What a mistake. these guys make SBC and the Cable company look like saints. My business depended on their services, and I have been put thru the ringer so many times it is killing me. They are regularly down for weeks at a time. That was bad, but then they randomly change their service "IP Address". I don't know what this meant, but my business was unreachable for two weeks, their tech did not know how to fix it. I had to hire another company to fix their problems!!! It took the other guy 15 minutes to diagnose and fix, He said this was common problem with this company. This was the last straw.

Pros: None

Cons: Most expensive, least reliable

 

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