Volleyball Market

★★★★☆
America's Premier Volleyball Authority
  • 15412 Electronic Ln 102

    Huntington Beach, CA 92649

    Cross street: Springdale & McFadden - 1 block west

    Map & Directions
  • 714-899-1114

About Volleyball Market

Hours
Monday -Thursday 9:00am - 5:00pm PST Friday - 9:00am - 4:30pm PST Saturday - CLOSED Sunday - CLOSED

Sports & Recreation

Sports & Recreation
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4.0 4
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One of the worst customer service experiences I've ever had. I was searching online for a pair of volleyball shoes and came upon their website for a deal on a pair of ASICS. When I added the item to my cart, I noticed that the price was for their regular price and not the sale price. Since I wasn't in a hurry to buy them, I both emailed and called and left a message (for Jody) to inquire as to the price discrepancy.

No response to either inquiry.

So the next day I called the actual retail location and lo and behold, it's Jody that answers the phone. I told her I had left a message and emailed without receiving any kind of response and all she offered was that they were moving or remodeling or something to that extent and that they were very busy.

(Okay... if that's how your business is run, then do you actually expect to get and keep customers???)

Then I told her about the deal I saw on their website, which she didn't even know about until I told her to go look at the webpage, and she goes on to say that there's only one pair left in my size and that it was being shipped off somewhere. However, she could place an order for the shoes and authorize my credit for the price of the shoes and would let me know after the weekend whether the shoes would be sent to me or not. (Strange... but I went along with it, since it was a decent deal and since I'm local, I could always go down to their store and kick their doors in.) Jody even tells me she'd send me an email confirmation for my order and that she would let me know first thing Monday when she can find out whether the shoes were available to be shipped to me.

No email confirmation, no follow-up contact to let me know about the shoes.

So today, I finally had to call them up again and ask whether the shoes were available. She proceeds to put me on hold while she goes to "check" on my order. Several minutes later, she comes back to tell me that "the girl" told her they no longer had the shoes in the size I wanted...

W.T.F.!!

They probably just didn't want to honor the price listed on their website and had the balls to pre-authorize my credit card for the price of the shoe.

This company is a wreck and a scam!! I will never purchase anything from them.

One star because that's the minimum I can give, but really no stars deserved. Just terrible!

1
★☆☆☆☆

One of the worst customer service experiences I've ever had. I was searching online for a pair of volleyball shoes and came upon their website for a deal on a pair of ASICS. When I added the item to my cart, I noticed that the price was for their regular price and not the sale price. Since I wasn't in a hurry to buy them, I both emailed and called and left a message (for Jody) to inquire as to the price discrepancy.

No response to either inquiry.

So the next day I called the actual retail location and lo and behold, it's Jody that answers the phone. I told her I had left a message and emailed without receiving any kind of response and all she offered was that they were moving or remodeling or something to that extent and that they were very busy.

(Okay... if that's how your business is run, then do you actually expect to get and keep customers???)

Then I told her about the deal I saw on their website, which she didn't even know about until I told her to go look at the webpage, and she goes on to say that there's only one pair left in my size and that it was being shipped off somewhere. However, she could place an order for the shoes and authorize my credit for the price of the shoes and would let me know after the weekend whether the shoes would be sent to me or not. (Strange... but I went along with it, since it was a decent deal and since I'm local, I could always go down to their store and kick their doors in.) Jody even tells me she'd send me an email confirmation for my order and that she would let me know first thing Monday when she can find out whether the shoes were available to be shipped to me.

No email confirmation, no follow-up contact to let me know about the shoes.

So today, I finally had to call them up again and ask whether the shoes were available. She proceeds to put me on hold while she goes to "check" on my order. Several minutes later, she comes back to tell me that "the girl" told her they no longer had the shoes in the size I wanted...

W.T.F.!!

They probably just didn't want to honor the price listed on their website and had the balls to pre-authorize my credit card for the price of the shoe.

This company is a wreck and a scam!! I will never purchase anything from them.

One star because that's the minimum I can give, but really no stars deserved. Just terrible!

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Business Response:

First, it is very true that Anthony had a frustrating experience with us. In November/December a variety of temporary factors created a "perfect storm" of challenges that Anthony was caught in. During that time period, the always busy holiday period, Volleyball Market merged with Third Degree Sportswear, moved our offices & warehouse, changed over our computer system, AND our web host mistakenly launched our new website/online store long before it was ready or fully functional. For several weeks, indeed over a month, we were operating with incorrect inventory and customer sales information. It was a frustrating time for all - customers & staff, but at no time was there an attempt to "bait & switch", or defraud any customer! Our long time A rating with the Better Business Bureau attests to that fact. I have spoken to Anthony and discussed ways to "make it right". At the very least, he now understands the situation that occured and that it was temporary. Greg Saunders Founder & Head Coach Volleyball Market .
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One of the worst customer service experiences I've ever had. I was searching online for a pair of volleyball shoes and came upon their website for a deal on a pair of ASICS. When I added the item to my cart, I noticed that the price was

3
★★★★★

One of the worst customer service experiences I've ever had. I was searching online for a pair of volleyball shoes and came upon their website for a deal on a pair of ASICS. When I added the item to my cart, I noticed that the price was

.

Friendly, knowledgeable staff, they carry everything you ever thought of for volleyball - especially Asics brand! The owner is "Mr. Volleyball" and very open to share his expertise. If they don't have something in stock they'll happily special order it for you. I would never buy volleyball stuff anywhere else!

2
★★★★★

Friendly, knowledgeable staff, they carry everything you ever thought of for volleyball - especially Asics brand! The owner is "Mr. Volleyball" and very open to share his expertise. If they don't have something in stock they'll happily special order it for you. I would never buy volleyball stuff anywhere else!

Pros: Great selection/great pricing/super staff

Cons: Weird seasonal hours -best to call before visiting

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Great place to find all your volleyball needs. If they don't have it in stock, they can get it for you. Their selection of shoes is relatively small, but they are very helpful in finding the right shoe for you.

4
★★★★☆

Great place to find all your volleyball needs. If they don't have it in stock, they can get it for you. Their selection of shoes is relatively small, but they are very helpful in finding the right shoe for you.

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