Blue Casa Communications

★★☆☆☆

About Blue Casa Communications

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Communications & Utilities
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Data/Tel Connection

2 S Voluntario St B Santa Barbara, CA

1.6154 13
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Go with another phone service, my installing was (is) the worst experience I every had with customer service and I live in Southern California the main HUB for horrible customer service!

I have been talked down to, lied to, and given the worst stories about installing my phone! I requested a speedy install due to a mentally ill child and they asked for another $100! Such a scam! They want more money to assist with a medical situation.

Go somewhere else anywhere else!

0
★☆☆☆☆

Go with another phone service, my installing was (is) the worst experience I every had with customer service and I live in Southern California the main HUB for horrible customer service!

I have been talked down to, lied to, and given the worst stories about installing my phone! I requested a speedy install due to a mentally ill child and they asked for another $100! Such a scam! They want more money to assist with a medical situation.

Go somewhere else anywhere else!

Pros: you get what you pay for

Cons: you get what you pay for

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Terrible customer service - actually had a rep laugh at me when I asked to extend the due date on a payment. Finally switched back to Verizon - pay more there but you don't have to deal with this rude company. My service was cut off once BEFORE my due date.

I find it really funny that the company itself wrote a review and awarded themselves 5 stars - that's the only way they're going to get that rating! Even with the high rating they gave themselves they still only have 2 stars total.

You guys got to start working on your customer service or you won't have a company much longer.

0
★☆☆☆☆

Terrible customer service - actually had a rep laugh at me when I asked to extend the due date on a payment. Finally switched back to Verizon - pay more there but you don't have to deal with this rude company. My service was cut off once BEFORE my due date.

I find it really funny that the company itself wrote a review and awarded themselves 5 stars - that's the only way they're going to get that rating! Even with the high rating they gave themselves they still only have 2 stars total.

You guys got to start working on your customer service or you won't have a company much longer.

Pros: Nothing

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My name is Melanie Lopez and I am prepared to work directly with any consumer experiencing a concern with Blue Casa Communications.
Firstly, Blue Casa would like to apologize for any inconvenience you encountered while utilizing our services. We always research all inconsistencies and ensure to implement a solution.
I assure you I will take the necessary time to understand and resolve your situation in a timely manner.
We continue to be committed to providing you and all our customers with the highest standards of service in the industry. We are grateful and appreciate your important and very useful feedback.

Please contact me on Melanie.Lopez@Bluecasa. com

2
★★★★★

My name is Melanie Lopez and I am prepared to work directly with any consumer experiencing a concern with Blue Casa Communications.
Firstly, Blue Casa would like to apologize for any inconvenience you encountered while utilizing our services. We always research all inconsistencies and ensure to implement a solution.
I assure you I will take the necessary time to understand and resolve your situation in a timely manner.
We continue to be committed to providing you and all our customers with the highest standards of service in the industry. We are grateful and appreciate your important and very useful feedback.

Please contact me on Melanie.Lopez@Bluecasa. com

Pros: Direct Assistance

.

I CALLED FOR BLUE CASA SERVICE WEEKS AGO AND I'M HAVING SUCH A HEADACHE WITH THEM. MY PHONE HAS NO DIAL TONE THEY ALREADY CHARGED MY ACCOUNT. I CALL AND CALL. I GET PUT ON HOLD LIKE CRAZY. THEN FINALLY A SO CALL SUPERVISOR SETS UP AN APPOINTMENT FOR THEM TO COME OUT TODAY 8/27/2009 BETWEEN 12-5 NO ONE SHOWS. SO I CALLED AND THEY CAN'T GIVE ME A STAITGHT ANSWER NOR HELP ME. I'M SO FED UP RIGHT NOW! AND I COME TO FIND THEESE REVIEWS I'M SHOCKED.

0
★☆☆☆☆

I CALLED FOR BLUE CASA SERVICE WEEKS AGO AND I'M HAVING SUCH A HEADACHE WITH THEM. MY PHONE HAS NO DIAL TONE THEY ALREADY CHARGED MY ACCOUNT. I CALL AND CALL. I GET PUT ON HOLD LIKE CRAZY. THEN FINALLY A SO CALL SUPERVISOR SETS UP AN APPOINTMENT FOR THEM TO COME OUT TODAY 8/27/2009 BETWEEN 12-5 NO ONE SHOWS. SO I CALLED AND THEY CAN'T GIVE ME A STAITGHT ANSWER NOR HELP ME. I'M SO FED UP RIGHT NOW! AND I COME TO FIND THEESE REVIEWS I'M SHOCKED.

Pros: CAN'T THINK OF ONE

Cons: THEY DON'T CARE ABOUT YOU

.

I moved from Verizon to Blue Casa because Verizon has attrocious customer service hours for anyone who works (basically, you must do everything over your lunch) and their inability to handle component billing. Blue Casa people were friendly and everything worked fine. They ended up being $1 higher than Verizon, but it was worth it.

HOWEVER, when I moved and it came time to end service, they totally stunk (I tried to use a four letter word starting and ending with the same letters, but this site wouldn't let me even though it is the more appropriate word). I called about a week before the move to start things in motion. They seemed to misunderstand my motives and thought I wanted to end service on the spot. Some have accents that are hard to understand, and I think they probably didn't adequately understand English. Moreover, their phone system (their phone room) seems very noisy, and maybe they can't hear - but those are both problems the company should have fixed long ago. They insisted I make an immediate payment, and agreed to waive the $2 telephone fee if I did it, so I did (the alternative was to slip the payment in the mail, and that works for me). The rep then sent me to a second rep who pointed out that setting up a disconnection meant that service would end the next day. Since I really needed the phone until I moved (I would be selling things, and it was necessary to let people into the gated development.), the second rep tried to cancel the disconnect with the advice to call back the day before disconnection. No problem so far. WRONG.

So I leave for a few days and return to find no phone service. Remember, I had already paid for the full time. I called them on my cel phone, and eventually talked to a very uncooperative male supervisor who told me there was nothing he could do, and that service could not be restored since the telephone number had been reassigned (I don't know what that pricey 'number portability' charge was for). His approach was, too bad, can't help, complain when I get the next bill.

The next bill comes a month later. They show a credit for the early disconnect period, but add back the $2 they waived. They did not actually include a refund. I call them, and the reps can't help, so I ask for a supervisor. Everything that everybody says about being put on hold and then being cut off is true. I was disconnected three times. Finally, a rep got me through to his female supervisor, who was at least courteous, not helpful, but at least courteous. She claimed she couldn't help, and that I had to wait until the next, final statement came, and then call back. Of course, I was livid, but I know that if you're not civil to people they can hang up, so I was civil. Finally, at the end, I told her that the service experience with the disconnect and follow-up was attrocious. She wouldn't acknowlege it or apologize, so I told her point-blank that proper, minimum customer service is to recognize the difficulty and apologize if the experience has not been good. I had to repeat this three times before she would even 'sort-of' say that, although she refused to just say something that simple.

It's now about a month later, and no final statement, and, of course, no refund. This is unacceptable service, and one or more managers and supervisors should get fired. Period.

I expect to have to resolve this through the California Public Utilities Commission.

0
★☆☆☆☆

I moved from Verizon to Blue Casa because Verizon has attrocious customer service hours for anyone who works (basically, you must do everything over your lunch) and their inability to handle component billing. Blue Casa people were friendly and everything worked fine. They ended up being $1 higher than Verizon, but it was worth it.

HOWEVER, when I moved and it came time to end service, they totally stunk (I tried to use a four letter word starting and ending with the same letters, but this site wouldn't let me even though it is the more appropriate word). I called about a week before the move to start things in motion. They seemed to misunderstand my motives and thought I wanted to end service on the spot. Some have accents that are hard to understand, and I think they probably didn't adequately understand English. Moreover, their phone system (their phone room) seems very noisy, and maybe they can't hear - but those are both problems the company should have fixed long ago. They insisted I make an immediate payment, and agreed to waive the $2 telephone fee if I did it, so I did (the alternative was to slip the payment in the mail, and that works for me). The rep then sent me to a second rep who pointed out that setting up a disconnection meant that service would end the next day. Since I really needed the phone until I moved (I would be selling things, and it was necessary to let people into the gated development.), the second rep tried to cancel the disconnect with the advice to call back the day before disconnection. No problem so far. WRONG.

So I leave for a few days and return to find no phone service. Remember, I had already paid for the full time. I called them on my cel phone, and eventually talked to a very uncooperative male supervisor who told me there was nothing he could do, and that service could not be restored since the telephone number had been reassigned (I don't know what that pricey 'number portability' charge was for). His approach was, too bad, can't help, complain when I get the next bill.

The next bill comes a month later. They show a credit for the early disconnect period, but add back the $2 they waived. They did not actually include a refund. I call them, and the reps can't help, so I ask for a supervisor. Everything that everybody says about being put on hold and then being cut off is true. I was disconnected three times. Finally, a rep got me through to his female supervisor, who was at least courteous, not helpful, but at least courteous. She claimed she couldn't help, and that I had to wait until the next, final statement came, and then call back. Of course, I was livid, but I know that if you're not civil to people they can hang up, so I was civil. Finally, at the end, I told her that the service experience with the disconnect and follow-up was attrocious. She wouldn't acknowlege it or apologize, so I told her point-blank that proper, minimum customer service is to recognize the difficulty and apologize if the experience has not been good. I had to repeat this three times before she would even 'sort-of' say that, although she refused to just say something that simple.

It's now about a month later, and no final statement, and, of course, no refund. This is unacceptable service, and one or more managers and supervisors should get fired. Period.

I expect to have to resolve this through the California Public Utilities Commission.

Pros: Customer Service kids are nice

Cons: Their supervisors stink. Their procedures are a joke.

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LET ME START BY SAYING WHEN I CALL A PLACE - I WOULD HOPE THEY CAN CLEARLY UNDERSTAND MY LAGUAGE - ENGLISH! THEY DON'T KNOW NOR CAN THEY GIVE YOU A STRAIGHT ANSWER. ALL THEY CARE ABOUT IS GETTING THEIR MONEY AND NOT HELPING YOU AT ALL. I AM ON HOLD RIGHT NOW FOR 30 MIN WAITING FOR MANAGER AS I AM WRITTING THIS MESSAGE. THE ACCOUNTING PERSONAL SHOULD GO BACK TO SCHOOL AND GET RETRAINED!!! I AM VERY DISAPPOINTED WITH THE SERVICES. I WILL NEVER RECOMMEND THEM TO ANYONE AND I WILL SOON BE CHANGING FROM THE SERVICES.

0
★☆☆☆☆

LET ME START BY SAYING WHEN I CALL A PLACE - I WOULD HOPE THEY CAN CLEARLY UNDERSTAND MY LAGUAGE - ENGLISH! THEY DON'T KNOW NOR CAN THEY GIVE YOU A STRAIGHT ANSWER. ALL THEY CARE ABOUT IS GETTING THEIR MONEY AND NOT HELPING YOU AT ALL. I AM ON HOLD RIGHT NOW FOR 30 MIN WAITING FOR MANAGER AS I AM WRITTING THIS MESSAGE. THE ACCOUNTING PERSONAL SHOULD GO BACK TO SCHOOL AND GET RETRAINED!!! I AM VERY DISAPPOINTED WITH THE SERVICES. I WILL NEVER RECOMMEND THEM TO ANYONE AND I WILL SOON BE CHANGING FROM THE SERVICES.

Pros: CAN'T THINK OF ONE!

Cons: THEY CAN NOT ANSWER THE QUESTIONS

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Blue Casa are thifs. They have over charged my account with out authorization and lost my money. When questioned no one can help you. I was expected to go out of my way to prove their error. Was promised a $8.99 monthly bill and ended paying over $100 a month for local service only. They are a nightmare. After I cancelled my account with them I'm still getting billed even if I provie my cancelation confiration #. I can't get rid ot them. Worst than a lech. Custmer Service is the worst. They do not care!! All they do is stel your money!! Run, no matter how bad you want telephone service they are not worth it! They have caused mefinancial problems and medical problems. There is no way I will ever recomend Blue Casa. This is something I would not recomend to my worst enemy. They do notcare at all for their customers.

0
★☆☆☆☆

Blue Casa are thifs. They have over charged my account with out authorization and lost my money. When questioned no one can help you. I was expected to go out of my way to prove their error. Was promised a $8.99 monthly bill and ended paying over $100 a month for local service only. They are a nightmare. After I cancelled my account with them I'm still getting billed even if I provie my cancelation confiration #. I can't get rid ot them. Worst than a lech. Custmer Service is the worst. They do not care!! All they do is stel your money!! Run, no matter how bad you want telephone service they are not worth it! They have caused mefinancial problems and medical problems. There is no way I will ever recomend Blue Casa. This is something I would not recomend to my worst enemy. They do notcare at all for their customers.

Cons: They do not care about the custmer all they want is your money they steal from the poor!

.

in december of 2007 i called blue casa to open a phone line to my house. they mispelled my name, got my address and the lady told me she wasnt sure if they offered service in my area but that they would call me the next day to let me know. they never called me back. i called them back and told them to forget it. i start getting a BUNCH of junk mail with the same mispelled name. blue casa gave my fake name and real address to who knows who! its now october of 2008. i get a letter from a credit collections agency saying that i owe blue casa over $200. its also showing up on my tax report. blue casa never came to connect me, called me, or sent me a bill. i dont even have a house phone. i call blue casa to get this resolved and they put me on hold for 30 minutes only to have it hang up on me. i call back 4 times. same result, hold for 15, 20, 10 minutes, and i never get through to a supervisor who's the only one who can modify anything. i finally get a "coorperate" number and call it to complain, and its a freaken answering machine that never calls me back. i could go on and on complaining but all i want is for this unjust charge to be erased. they want me to pay for service i never even had. wow! i would never recomend this company to anyone.

0
★☆☆☆☆

in december of 2007 i called blue casa to open a phone line to my house. they mispelled my name, got my address and the lady told me she wasnt sure if they offered service in my area but that they would call me the next day to let me know. they never called me back. i called them back and told them to forget it. i start getting a BUNCH of junk mail with the same mispelled name. blue casa gave my fake name and real address to who knows who! its now october of 2008. i get a letter from a credit collections agency saying that i owe blue casa over $200. its also showing up on my tax report. blue casa never came to connect me, called me, or sent me a bill. i dont even have a house phone. i call blue casa to get this resolved and they put me on hold for 30 minutes only to have it hang up on me. i call back 4 times. same result, hold for 15, 20, 10 minutes, and i never get through to a supervisor who's the only one who can modify anything. i finally get a "coorperate" number and call it to complain, and its a freaken answering machine that never calls me back. i could go on and on complaining but all i want is for this unjust charge to be erased. they want me to pay for service i never even had. wow! i would never recomend this company to anyone.

Pros: they claimed good customer service

Cons: no good customer service

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I originally signed up for Blue Casa when they first opened. My belief is that it is a good idea to support small businesses. I started having trouble with them just over a year ago. I have been wrestling with them ever since. They have messed up my bill so many times that I have lost count. I tried to stop service, but they keep billing me. Then they added extra charges that have no correlating service or tax associated with them. When I call the office, I get put on interminable hold and/or I get spoken to so rudely that I am blown away that they can be in business at all. I have been hung up on at least a dozen times, been yelled at, and sent into No Man's Land on hold around to 20 times. This company is the worst that I have ever dealt with. I don't know what happened to the original group, but believe me they are long gone and a decent business model went with them. WARNING! STAY AWAY FROM THIS COMPANY!!!!

0
★☆☆☆☆

I originally signed up for Blue Casa when they first opened. My belief is that it is a good idea to support small businesses. I started having trouble with them just over a year ago. I have been wrestling with them ever since. They have messed up my bill so many times that I have lost count. I tried to stop service, but they keep billing me. Then they added extra charges that have no correlating service or tax associated with them. When I call the office, I get put on interminable hold and/or I get spoken to so rudely that I am blown away that they can be in business at all. I have been hung up on at least a dozen times, been yelled at, and sent into No Man's Land on hold around to 20 times. This company is the worst that I have ever dealt with. I don't know what happened to the original group, but believe me they are long gone and a decent business model went with them. WARNING! STAY AWAY FROM THIS COMPANY!!!!

Pros: ABSOLUTELY NONE.

Cons: The list is so long, I can't even begin to itemize it.

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I've been reading the posts and can't believe what horrible experiences you all have had. Let's admit it these sites are full of those biased types of comments. For me Blue Casa is the best in saving me money with my local phone service. I'm on a fixed income and switching from Blue Casa to Verizon didn't save me any money. My original phone set up was done professionally so I've never had any issues with technical issues. I mean come on it's 100 year old technology how bad could it go? As far as speaking to employee's with accents. We'll yes that's true, but it's a California company. In California Latino's make up 45% of the population. I'm also a little biased because I won a Digital camera in one of their giveaways. I think this company is a local California company and in this economy I hope they continue to prosper, I read in the South Coast Business Review that they were voted the fastest growing small business in 2006. Always remember if you aren't happy just switch. I had the pleasure in speaking to many of the Supervisors when I won the Digital camera as well as someone on their executive team, they were all great and very professional. I hope this helps those who are thinking of switching their local telephone service from Verizon.

2
★★★★★

I've been reading the posts and can't believe what horrible experiences you all have had. Let's admit it these sites are full of those biased types of comments. For me Blue Casa is the best in saving me money with my local phone service. I'm on a fixed income and switching from Blue Casa to Verizon didn't save me any money. My original phone set up was done professionally so I've never had any issues with technical issues. I mean come on it's 100 year old technology how bad could it go? As far as speaking to employee's with accents. We'll yes that's true, but it's a California company. In California Latino's make up 45% of the population. I'm also a little biased because I won a Digital camera in one of their giveaways. I think this company is a local California company and in this economy I hope they continue to prosper, I read in the South Coast Business Review that they were voted the fastest growing small business in 2006. Always remember if you aren't happy just switch. I had the pleasure in speaking to many of the Supervisors when I won the Digital camera as well as someone on their executive team, they were all great and very professional. I hope this helps those who are thinking of switching their local telephone service from Verizon.

Pros: Low Cost Savings, Happy Customer Service, Digital Camera Giveaway

Cons: Non enough interactive support online on thier website.

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No stars. This company has declined in quality and service very badly in the three years I have been with them. I signed up with them in January, 2005 because of a promotional letter they sent me. At first, the service was good. This year, 2008, has been a nightmare and yesterday I switched to Verizon.

0
★☆☆☆☆

No stars. This company has declined in quality and service very badly in the three years I have been with them. I signed up with them in January, 2005 because of a promotional letter they sent me. At first, the service was good. This year, 2008, has been a nightmare and yesterday I switched to Verizon.

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I've had a very bad experience with this company and could not recommend it to anyone. I had to discontinue services because I paid my bill late one month and my long distance access was restricted. I made my next payment for the full amount ($60*) but still had no long distance access. I then called to tell this company that I was going to make another pymt but that I would only pay for the services I had received in the past two months which was local calls only. They refused to credit me. They gave me a story that they won't honor this. This is garbage. Standard Business Practices are that you pay only for what services you receive. The customer service person was rude to me and very unhelpful. This is not my first time with this company. I frankly don't know how they are still in business.

0
★☆☆☆☆

I've had a very bad experience with this company and could not recommend it to anyone. I had to discontinue services because I paid my bill late one month and my long distance access was restricted. I made my next payment for the full amount ($60*) but still had no long distance access. I then called to tell this company that I was going to make another pymt but that I would only pay for the services I had received in the past two months which was local calls only. They refused to credit me. They gave me a story that they won't honor this. This is garbage. Standard Business Practices are that you pay only for what services you receive. The customer service person was rude to me and very unhelpful. This is not my first time with this company. I frankly don't know how they are still in business.

.

I signed up for Blue Casa because of their great rates! I received a Lifeline re-certification form from them in Spanish. I am not a Spanish speaker. I contacted Blue Casa to rectify the situation and was assured that I would receive one in English. After receiving 5 more in Spanish I'm very angry. They call me and speak Spanish and send me reminders in Spanish. I cannot re-certify if I cannot read the form, now my bill has skyrocketed! Now I am not able to dial out at all. I survive on Social Security, I now have to walk down the street to a payphone! What is the matter with this company?

0
★☆☆☆☆

I signed up for Blue Casa because of their great rates! I received a Lifeline re-certification form from them in Spanish. I am not a Spanish speaker. I contacted Blue Casa to rectify the situation and was assured that I would receive one in English. After receiving 5 more in Spanish I'm very angry. They call me and speak Spanish and send me reminders in Spanish. I cannot re-certify if I cannot read the form, now my bill has skyrocketed! Now I am not able to dial out at all. I survive on Social Security, I now have to walk down the street to a payphone! What is the matter with this company?

 

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