Every time I have had to call "ACE Plumbing and Rooter", I am always amazed at the level of service I received. From the dispatcher, who has always been available at any hour I call, to the technicians, of which I have met several, all seem to take pride in their jobs as well as there company, which is something I don't see very often these days. The price seems fare and the plumbers are always good for an explanation of the problem that I can understand. I would highly recommend this company!!!
This is my first review in CitySearch. The service from Ace Plumbing was extraordinary so I thought the least I could do is commend both 'JD' and 'Ricardo' for their work. These two guys are professional 'supermen' plumbers in my book, and are real assets to their employer.
My 11-year old 50 gallon (actual capacity is 48 gallons) 'shorty' Bradford White (found out later while cruising the web that it is one of the better brands) gas water heater started leaking and was flooding my basement. Ace Plumbing and Rooter was listed in the manufacturer's web site so I called them and got an appointment two hours later (5:30 pm, Monday) for a price quote. 'JD' came in as scheduled and he gave me a free estimate. I had him come back a few days later after I asked for price quotes from 2 others. Their price was competitive and seemed reasonable.
'JD' had a difficult time getting the specific model number from their supplier but through his persistence he was finally able to give me the information I requested (he called me back to give me status info about 5 times in which I missed 3 calls due to an issue with my cell phone -- ie. it was not his fault that I missed his calls, but like I said he is very patient and persistent).
Both of them worked for a couple of hours installing the water heater. Ricardo has a 'can do' solutions oriented approach and 'JD' has very good communication skills. Both were very polite (I heard them call me 'sir' a couple of times), and they both made sure that the area they worked in was clean after they were done. Best yet, 'JD' gave me a first time discount. This was a hassle free experience with these two guys who also seemed to enjoy working with each other.
Based on their work, I will recommend this vendor, and I will call them again for future plumbing needs.
Pros: Good communications and a 'can-do' attitude
Cons: I can't think of any
I called ACE plumbing for a non emergency after hours. Someone was available to make an appointment for the next day. They were able to schedule the time I wanted, even with such short notice. Mario arrived on time and was very professional! He completed the work on my kitchen faucet very quickly. He took the time to explain the problem to us. The price was well below another quote we received! ACE was very professional, efficient, and reasonable. We definately recommend them!
Pros: Professional, on time, reliable, and reasonably priced
I found ACE via citysearch. Their visit was easy to arrange; their receptionist was polite and helpful. "Ronnie" showed up at the start of the 1 hour range I was provided. He was courteous, explained what he was doing, fixed our issue quickly & didn't charge an arm & a leg (although I don't know whether $125 / hr is standard for plumbers or not). I was very pleased with ACE and will not hesitate to use them again.
I had a kitchen faucet that needed to be replaced. Job was done quickly and efficiently. He adjusted the faucet to my sink and explained the features. I would use them again.
ACE Plumbing recently came out to my place to fix some various sink problems I was experiencing. They started out very professionally (very responsive and with an initial estimate before beginning the work). They generally did a good job on my sink, but my big stink is that they raised my final price $125 before even consulting with me (while I was in the room?!??!). Be careful if they bring out the snake - I guess they immediately raise the price $125 for that, even though you can buy a snake for that amount...
Great customer service, and a lot of help. Great rates also! Definately a 10
The plumber that came out, was kind, efficient, and courteous!
The office person was very helpful, made the appointment ASAP and couldn't have been more helpful!
We had a leakly hot water heater and called Ace on a Saturday. They showed up at our door within 2 hours. They looked at the water heater and quickly diagnosed it as having a faulty valve. The entire thing was fixed within 30 minutes. (Note that we had called a competitor plumber beforehand who said that our water heater was broken and needed to be replaced. That plumber never called us back so we sent to Ace and solved the problem.)
A clogged toilet is never convenient. I called another company but they didn't show up. I ended up calling ACE and they at my place within 90 minutes and fixed the problem. The service was fast and the guy fixed the problem in no time. HIGHLY RECOMMENDED!
They did a good job for our medium size project involving demolition and replacment of our basement pipes. I liked the owner's professionalism and sincereity.
Pros: Great workmanship.
Cons: Would appreciate telling us if not arriving by time promised.
Joe came out to fix my faucet and recommended that I replace it instead of repair. He gave me options on the types of faucets I can have installed. He even went to buy the one I wanted. It did take a day or so to get the one I wanted but I was happy when it was installed. I would call them again.
Jonathan, (ACE Plumbing and Rooter) was a saving grace. We are out of state and had a serious plumbing problem with our property in San Francisco. I found Jonathan via the internet yellow pages and really got lucky. Not only was he out there and fixed the problem the same day but it was within hours. Jonathan went the extra mile and assisted us with another unrelated issue by referring us and assisting with the completion of that problem too. As absentee owners, we had to rely on someone to have access to our property and their honesty. Jonathan fulfilled all of those requirements with 200% satisfaction. I can't recommend him highly enough to assist with your needs.
My toilet was clogged. Called ACE and had someone come to my house within the hour to fix the problem.
The technician was professional and gave me a free estimate before he did any work. He worked fast and efficiently.
If I have another plumbing problem, I'll be calling ACE Plumbing.
Pros: Fast and affordable!