Loui's

★☆☆☆☆

About Loui's

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Food
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I went to this place on the recommendation for their "pastrami burrito" and I'll never go back! First off, we had to wait in the front for a few minutes before someone would finally come to the window to take our order. I would normally understand this, but we were the only customers! That should have given us a clue to what would happen next. The food took too long because it looked like the two employees that were there were arguing over who was going to cook the food. Finally, when we recieved our food and went to our car to leave, we found the owner had blocked our car so we could not get out of the parking lot. We asked if they could move their car and they said "sure, hold on". Well, we "held" on while the employee/owner kept moving boxes in the back of the truck to the tailgate. We asked them again if they could move the car, and they said "wait". Finally, I got out of my car and asked them if they treated all their customers like this? They just looked at us like we were crazy. Finally, after 10 minutes of waiting, one of the owners finally got into their car and moved it the 5 feet which were necessary for us to get out! I've never been so incredulous in my life. If they treat their customers like this face to face, imagine the care they take in their food! Needless to say, the food was as poor as the service.

0
★☆☆☆☆

I went to this place on the recommendation for their "pastrami burrito" and I'll never go back! First off, we had to wait in the front for a few minutes before someone would finally come to the window to take our order. I would normally understand this, but we were the only customers! That should have given us a clue to what would happen next. The food took too long because it looked like the two employees that were there were arguing over who was going to cook the food. Finally, when we recieved our food and went to our car to leave, we found the owner had blocked our car so we could not get out of the parking lot. We asked if they could move their car and they said "sure, hold on". Well, we "held" on while the employee/owner kept moving boxes in the back of the truck to the tailgate. We asked them again if they could move the car, and they said "wait". Finally, I got out of my car and asked them if they treated all their customers like this? They just looked at us like we were crazy. Finally, after 10 minutes of waiting, one of the owners finally got into their car and moved it the 5 feet which were necessary for us to get out! I've never been so incredulous in my life. If they treat their customers like this face to face, imagine the care they take in their food! Needless to say, the food was as poor as the service.

Pros: NONE

Cons: Poor customer service reflected in the food

 

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