Carvel Ice Cream & Bakery

★☆☆☆☆

About Carvel Ice Cream & Bakery

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  • Ice Cream Parlors

Food

Food
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This Carvel is owned by a cheap man who only wants to make money and has no respect or concern for his customers. I was told by an employee I could order special cupcakes for my son's birthday. Apparently, this is not the case, but nobody bothered to call and tell me so I could get something else in time for the birthday. Nor did they let me know when I picked them up that there was a problem with my order. Instead, I unknowingly took these unacceptable cupcakes home to find out AFTER I had set them out for the celebration (late in the evening) that they were not chocolate like my son would have wanted, but vanilla. Upon going back to try and rectify the situation, I essentially got blamed for placing a custom order on something that you can not special order even though I was ensured I could. I will never go back to this Carvel. If you must have Carvel, definitely go to a different one that actually cares about it's customers - and one that has knowledgeable employees! If I could give this place zero stars, I would.

1
★☆☆☆☆

This Carvel is owned by a cheap man who only wants to make money and has no respect or concern for his customers. I was told by an employee I could order special cupcakes for my son's birthday. Apparently, this is not the case, but nobody bothered to call and tell me so I could get something else in time for the birthday. Nor did they let me know when I picked them up that there was a problem with my order. Instead, I unknowingly took these unacceptable cupcakes home to find out AFTER I had set them out for the celebration (late in the evening) that they were not chocolate like my son would have wanted, but vanilla. Upon going back to try and rectify the situation, I essentially got blamed for placing a custom order on something that you can not special order even though I was ensured I could. I will never go back to this Carvel. If you must have Carvel, definitely go to a different one that actually cares about it's customers - and one that has knowledgeable employees! If I could give this place zero stars, I would.

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