Van Lingen Towing Inc

★☆☆☆☆
  • 20621 Earl St

    Torrance, CA 90503

    Map & Directions
  • 310-370-4533

About Van Lingen Towing Inc

Automotive

Automotive
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Do NOT use this company, they are aware that in order to get the tow, the driver lied to me and all they "disciplined" the driver, they would do what I requested to satisfy my complaint. It is an INTERESTING coincidence that the five star review was written by a Sean who is also the name of an employee of this company.

I had an accident where the towing company was called by the police. When they came I told them I did NOT want the car towed, was waiting for my friend who would come with his AAA card. The first tow driver left me alone but a second one came and hooked up the car WITHOUT MY PERMISSION. I did NOT want the car removed as I wanted to see it was drivable. The tow truck driver told me it was not and refused to unhook the car (so I could test it out.) He also told me that if I had towed to my place that I would have to pay for it out of pocket, and that if they towed it to the facility, that it could be paid with by either the insurance company or AAA (since I didn't have collision I wasn't concerned about the insurance company but WAS about the AAA) and that if I didn't tow it to their facility that my insurance company would not pay for it (TOTALLY false.)

I found out that the car didn't need to be towed , it was driveable which I couldn't test out, but the adjuster said that unless it was leaking fluid or the engine is damaged (which the tow driver should know) it is drivable (if the tow truck driver had said that it may be drivable but it would be unsafe, I wouldn't be upset as it wouldn't have been lied to) , the more important matter Was when he told me that I could pay with AAA at the storage facility which has NEVER been their policy and Sean told me the driver had worked their over 10 years and SHOULD have known that.) I do not know WHY they wanted it towed there because the first 24 hours the storage is free but I guess they're hoping that one keeps it there.

The person I dealt with is named Sean who refused to give me his last name. He was very condescending (worse than being rude) and while acknowledging that the driver dealt with the whole situation improperly by lying (whether deliberately or unintentionally) to me about numerous things, refused to give me at least half of a refund, (was willing to compromise) only that the matter would be "dealt with" with the driver. His lack of concern showed when he didn't' seem to care that I would post my grievance online and with the BBB. This is too bad as this is a long time family owned company and you'd think they WOULD care about their reputation. this I feel this is important to know, because if you have a problem with a tow or unsatisfied in ANY fashion, your concern probably will be dismissed (it seems like a tacit acknowledgment that it's o.k for their driver to say anything they want so as long as they get your business.)

If the company is honest and reputable even if they don't tell their drivers to lie but find out they do , they should try to resolve the dispute to satisfy the customer. So even if you use AAA or some other road service to get your car towed, INSIST that they use another company NOT Van Lingen, Frank Scotto towing, is VERY good, I had complaint and the owner who has no need to hide HIS name, dealt with the matter satisfactorily and another towing company, called Torrance Towing.

1
★☆☆☆☆

Do NOT use this company, they are aware that in order to get the tow, the driver lied to me and all they "disciplined" the driver, they would do what I requested to satisfy my complaint. It is an INTERESTING coincidence that the five star review was written by a Sean who is also the name of an employee of this company.

I had an accident where the towing company was called by the police. When they came I told them I did NOT want the car towed, was waiting for my friend who would come with his AAA card. The first tow driver left me alone but a second one came and hooked up the car WITHOUT MY PERMISSION. I did NOT want the car removed as I wanted to see it was drivable. The tow truck driver told me it was not and refused to unhook the car (so I could test it out.) He also told me that if I had towed to my place that I would have to pay for it out of pocket, and that if they towed it to the facility, that it could be paid with by either the insurance company or AAA (since I didn't have collision I wasn't concerned about the insurance company but WAS about the AAA) and that if I didn't tow it to their facility that my insurance company would not pay for it (TOTALLY false.)

I found out that the car didn't need to be towed , it was driveable which I couldn't test out, but the adjuster said that unless it was leaking fluid or the engine is damaged (which the tow driver should know) it is drivable (if the tow truck driver had said that it may be drivable but it would be unsafe, I wouldn't be upset as it wouldn't have been lied to) , the more important matter Was when he told me that I could pay with AAA at the storage facility which has NEVER been their policy and Sean told me the driver had worked their over 10 years and SHOULD have known that.) I do not know WHY they wanted it towed there because the first 24 hours the storage is free but I guess they're hoping that one keeps it there.

The person I dealt with is named Sean who refused to give me his last name. He was very condescending (worse than being rude) and while acknowledging that the driver dealt with the whole situation improperly by lying (whether deliberately or unintentionally) to me about numerous things, refused to give me at least half of a refund, (was willing to compromise) only that the matter would be "dealt with" with the driver. His lack of concern showed when he didn't' seem to care that I would post my grievance online and with the BBB. This is too bad as this is a long time family owned company and you'd think they WOULD care about their reputation. this I feel this is important to know, because if you have a problem with a tow or unsatisfied in ANY fashion, your concern probably will be dismissed (it seems like a tacit acknowledgment that it's o.k for their driver to say anything they want so as long as they get your business.)

If the company is honest and reputable even if they don't tell their drivers to lie but find out they do , they should try to resolve the dispute to satisfy the customer. So even if you use AAA or some other road service to get your car towed, INSIST that they use another company NOT Van Lingen, Frank Scotto towing, is VERY good, I had complaint and the owner who has no need to hide HIS name, dealt with the matter satisfactorily and another towing company, called Torrance Towing.

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