Sage Pools

★★☆☆☆
Customer satisfaction is a customer for life.
  • 9555 Buttercup Ct

    Elk Grove, CA 95624

    Map & Directions

About Sage Pools

Home Construction & Remodeling

Home Construction & Remodeling
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I wish I did my homework and did a little research on Shawn Sage and Sage Pools....after experiencing a nightmare pool project on my own I was disappointed to learn that many other people have had very similar stories. They all talk of poor quality work and the owner, Shawn, disappearing after the final payment has been collected. We are currently having to pay two separate contractors approximately 18K to fix the substandard work that Sage Pools provided. EVERY step of the project was full of mistakes, false promises, flakey contractors, unreturned phonecalls, poor communication and lousy work.
We are taking Sage Pools to court and have been assured we will have no problem collecting for damages. Please look elsewhere and don't make the mistake myself and many others have made. PS: he is currently working with an expired license and breaking a number of laws and his business will pay the price shortly.

1
★☆☆☆☆

I wish I did my homework and did a little research on Shawn Sage and Sage Pools....after experiencing a nightmare pool project on my own I was disappointed to learn that many other people have had very similar stories. They all talk of poor quality work and the owner, Shawn, disappearing after the final payment has been collected. We are currently having to pay two separate contractors approximately 18K to fix the substandard work that Sage Pools provided. EVERY step of the project was full of mistakes, false promises, flakey contractors, unreturned phonecalls, poor communication and lousy work.
We are taking Sage Pools to court and have been assured we will have no problem collecting for damages. Please look elsewhere and don't make the mistake myself and many others have made. PS: he is currently working with an expired license and breaking a number of laws and his business will pay the price shortly.

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1 out of 1 people found this review helpful.

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I would not recommend Sage Pools. Initially, he presents his company as very reputable. He is personable but BEWARE....Shawn Sage does NOT return phone calls once he has collected his payment. Our chlorinator is not working properly, the edging of the pool has cracked, the lights do not work, there was plaster spilled on the concrete that was never cleaned up once the job was complete, the concrete was supposed to be painted but this never happened. The initial reason the concrete wasn't painted was because the weather was too cold - still with temperatures in the 80's, 90's and even over 100 - no phone call to get this taken care of. Highly disappointed in the service offered by Sage Pools.
Update - July 2013. We've gone through the lengthy process of filing a complaint with the State Contractor's Board against Sage Pools. They have found him to be responsible for the problems we have experienced. The crack is now a major structure flaw and the pool leaks. The Contractor's Board issued a citation to Shawn's License and he was supposed to have responded by July 2, 2013. He DID NOT respond. Again, initially, he seems like a professional person but he DOES NOT stand behind his work. BEWARE!!!!! Don't let him do this to you.

1
★☆☆☆☆

I would not recommend Sage Pools. Initially, he presents his company as very reputable. He is personable but BEWARE....Shawn Sage does NOT return phone calls once he has collected his payment. Our chlorinator is not working properly, the edging of the pool has cracked, the lights do not work, there was plaster spilled on the concrete that was never cleaned up once the job was complete, the concrete was supposed to be painted but this never happened. The initial reason the concrete wasn't painted was because the weather was too cold - still with temperatures in the 80's, 90's and even over 100 - no phone call to get this taken care of. Highly disappointed in the service offered by Sage Pools.
Update - July 2013. We've gone through the lengthy process of filing a complaint with the State Contractor's Board against Sage Pools. They have found him to be responsible for the problems we have experienced. The crack is now a major structure flaw and the pool leaks. The Contractor's Board issued a citation to Shawn's License and he was supposed to have responded by July 2, 2013. He DID NOT respond. Again, initially, he seems like a professional person but he DOES NOT stand behind his work. BEWARE!!!!! Don't let him do this to you.

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1 out of 1 people found this review helpful.

.

The owner of this company is very smooth on his sales pitch and he will make you feel like you are getting excellent customer service from a pool building professional who knows what he is doing. Unfortunately, my Sage Pools contract included a spreadsheet with lots of stuff except that was important!! Their website lists all kinds of CSLB things an owner should do but Sage never provided a listing of what equipment was to even be installed as part of our pool system. Being new pool owners, we never knew what to ask for until it was too late. I was never provided a list of the contractors that would be on my property, do damage and/or an unprofessional job, and hide behind Shawn never calling us back on how to resolve most of the issues that remained after my pool was built.

1
★☆☆☆☆

The owner of this company is very smooth on his sales pitch and he will make you feel like you are getting excellent customer service from a pool building professional who knows what he is doing. Unfortunately, my Sage Pools contract included a spreadsheet with lots of stuff except that was important!! Their website lists all kinds of CSLB things an owner should do but Sage never provided a listing of what equipment was to even be installed as part of our pool system. Being new pool owners, we never knew what to ask for until it was too late. I was never provided a list of the contractors that would be on my property, do damage and/or an unprofessional job, and hide behind Shawn never calling us back on how to resolve most of the issues that remained after my pool was built.

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1 out of 1 people found this review helpful.

.

HORRIBLE COMPANY! Screwed up my pool chemicals and Owner wont return my calls. Young staff and doesnt take responsibility for their mistakes. Give you the run around and are "NO SHOWS" to appointments even when you call the DAY OF to confirm.

1
★☆☆☆☆

HORRIBLE COMPANY! Screwed up my pool chemicals and Owner wont return my calls. Young staff and doesnt take responsibility for their mistakes. Give you the run around and are "NO SHOWS" to appointments even when you call the DAY OF to confirm.

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I don't write reviews but felt I had to after reading the other 2 reviews. Shawn Sage built my pool (I had 3 built before) and he was THE BEST. Everything went great and on time. Shawn was always on the job and happy to tell me how things were going. My pool was not an easy pool to build it had all the whistles and bells and turned out great and ahead of time even though it was the middle of the summer. His subs were great and cleaded up after themself! GREAT! Thanks Shawn

5
★★★★★

I don't write reviews but felt I had to after reading the other 2 reviews. Shawn Sage built my pool (I had 3 built before) and he was THE BEST. Everything went great and on time. Shawn was always on the job and happy to tell me how things were going. My pool was not an easy pool to build it had all the whistles and bells and turned out great and ahead of time even though it was the middle of the summer. His subs were great and cleaded up after themself! GREAT! Thanks Shawn

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0 out of 1 people found this review helpful.

.

I had these guys come out to look into a problem my pool was having. It was $75 to come out, which seems standard. However, after not showing up on the day they had scheduled, I became concerned. The next day they came out, but couldn't figure out the problem. The repair guy had to "go back to the shop to talk with someone about it"?
A week later I had to call and they claimed they had emailed me a response. I received no email. He then sent me an email with an estimate for $2200.00, which involved tearing out all of my pumps and replacing the timeclock.
I'm no pro, but I can't think of any reason why the rest of my equipment, that is working fine, needs to go???
Well, they got my $75 service call charge, but lost my business. I had another company come out and they replaced a motor for $400 and all is well.

1
★☆☆☆☆

I had these guys come out to look into a problem my pool was having. It was $75 to come out, which seems standard. However, after not showing up on the day they had scheduled, I became concerned. The next day they came out, but couldn't figure out the problem. The repair guy had to "go back to the shop to talk with someone about it"?
A week later I had to call and they claimed they had emailed me a response. I received no email. He then sent me an email with an estimate for $2200.00, which involved tearing out all of my pumps and replacing the timeclock.
I'm no pro, but I can't think of any reason why the rest of my equipment, that is working fine, needs to go???
Well, they got my $75 service call charge, but lost my business. I had another company come out and they replaced a motor for $400 and all is well.

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.

Worst company that ever worked in my home. Never use them again. I would recommend looking elsewhere.

1
★☆☆☆☆

Worst company that ever worked in my home. Never use them again. I would recommend looking elsewhere.

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1 out of 1 people found this review helpful.

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