Crusberg Decker Insurance Svc

★☆☆☆☆
  • 285 N Hill Ave 200

    Pasadena, CA 91106

    Map & Directions
  • 626-585-1491

About Crusberg Decker Insurance Svc

Hours
Mon-Fri 8am-5pm

Insurance

Insurance
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one word for this company, incompetent

0
★☆☆☆☆

one word for this company, incompetent

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Don't go with this company. They are uknowledgable and have no professionalism. I tried to file a claim and it was nothing but a HUGE hassle through them. There are PLENTY of other insurance companies to take your business to in the area.

0
★☆☆☆☆

Don't go with this company. They are uknowledgable and have no professionalism. I tried to file a claim and it was nothing but a HUGE hassle through them. There are PLENTY of other insurance companies to take your business to in the area.

Pros: NONE

Cons: Worst Experience Ever

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This company is one of the most difficult companies I have ever had to deal with. They are very unprofessional/rude on the phone and unknowledgable about the terms of the policies they sell. They mislead me as to what I would be covered for, only to deny it when I tried to make a claim. Save yourself time and money and go with any other of the numerous insurance agencies in the area.

1
★☆☆☆☆

This company is one of the most difficult companies I have ever had to deal with. They are very unprofessional/rude on the phone and unknowledgable about the terms of the policies they sell. They mislead me as to what I would be covered for, only to deny it when I tried to make a claim. Save yourself time and money and go with any other of the numerous insurance agencies in the area.

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This company is one of the most difficult companies I have ever had to deal with. They are very unprofessional and rude on the phone and completely unknowledgable about the terms of the policies they sell. They mislead me as to what I would be covered for, only to deny it when I tried to make a claim. Save yourself time and money and go with any other of the numerous insurance agencies in the area.

0
★☆☆☆☆

This company is one of the most difficult companies I have ever had to deal with. They are very unprofessional and rude on the phone and completely unknowledgable about the terms of the policies they sell. They mislead me as to what I would be covered for, only to deny it when I tried to make a claim. Save yourself time and money and go with any other of the numerous insurance agencies in the area.

Pros: Seems Nice at First

Cons: Takes Your Money and Doesn't Provide Service

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I was with this company for close to a year when I filed my first claim. They did everything they could to find a reason to deny it. It took forever to get resolved and I had to get in touch with the national provider. It was a huge headache. They don't care about anything but turning a profit. Just aweful.

1
★☆☆☆☆

I was with this company for close to a year when I filed my first claim. They did everything they could to find a reason to deny it. It took forever to get resolved and I had to get in touch with the national provider. It was a huge headache. They don't care about anything but turning a profit. Just aweful.

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I had one of the worst experiences of my life dealing with this company. I bought renter's insurance and wanted to get earthquake insurance. After four days of needless back and forth e-mails where my "agent" would not give yes/no answers to yes/no questions, they asked me to call and then began to yell at me in frustration. I asked to speak to their supervisor. As soon as I asked for that they hung up the phone. When I called back I asked the receptionist to speak to the manager but my call was intercepted by the same agent who refused to pass on the call. She hung up again. I called back again later when her radar was down and was able to speak to the manager who told me the agent had already gone around claiming that I had been completely out-of-control, cursing, and being rude. My friend in the room laughed as they heard the supervisor tell me this as I haven't cursed in three years, saying things like, "Flub," instead (which rest assured I didn't use in the conversation either). Quite simply, this employee was making up stories to prevent a complaint from being made. I was then threatened with legal action. At that point I decided to take my business elsewhere. I received and e-mail from the owner later in the day and called him. Though polite, the owner said he didn't even want to hear what had happened, instead saying he had to trust the employee. Fair enough. I took my business elsewhere and would recommend everyone else do the same. I loaned this company hundreds of dollars for weeks for the experience of being harassed, filling out mountains of paperwork, and having false accusations leveled against me for requesting state-law required information. On the upside, the owner and supervisor seemed like polite and competent people put in a difficult situation by their employee. Still, unquestionably not recommended.

2
★★☆☆☆

I had one of the worst experiences of my life dealing with this company. I bought renter's insurance and wanted to get earthquake insurance. After four days of needless back and forth e-mails where my "agent" would not give yes/no answers to yes/no questions, they asked me to call and then began to yell at me in frustration. I asked to speak to their supervisor. As soon as I asked for that they hung up the phone. When I called back I asked the receptionist to speak to the manager but my call was intercepted by the same agent who refused to pass on the call. She hung up again. I called back again later when her radar was down and was able to speak to the manager who told me the agent had already gone around claiming that I had been completely out-of-control, cursing, and being rude. My friend in the room laughed as they heard the supervisor tell me this as I haven't cursed in three years, saying things like, "Flub," instead (which rest assured I didn't use in the conversation either). Quite simply, this employee was making up stories to prevent a complaint from being made. I was then threatened with legal action. At that point I decided to take my business elsewhere. I received and e-mail from the owner later in the day and called him. Though polite, the owner said he didn't even want to hear what had happened, instead saying he had to trust the employee. Fair enough. I took my business elsewhere and would recommend everyone else do the same. I loaned this company hundreds of dollars for weeks for the experience of being harassed, filling out mountains of paperwork, and having false accusations leveled against me for requesting state-law required information. On the upside, the owner and supervisor seemed like polite and competent people put in a difficult situation by their employee. Still, unquestionably not recommended.

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