Emerald Cleaners

★☆☆☆☆

About Emerald Cleaners

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  • Dry Cleaning & Laundry Services
  • Dry Cleaners

Personal Services

Personal Services
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Ultra Dry Cleaners

6750 W Deer Valley Rd # Ste C104 Glendale, AZ

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Absolutely HORRIBLE service. They lost my sweater that I just bought a month ago and act like it's my fault. Not considerate at all !!! Kept saying, "we'll find it, call back tomorrow" and haven't heard anything from them. Owner was nice, but once I told them it's their fault that they lost my sweater, got rude and angry and acted like it doesn't matter that they lost my sweater!!! Will never go back to them ever again and I want my money back for the sweater !!!!

0
★☆☆☆☆

Absolutely HORRIBLE service. They lost my sweater that I just bought a month ago and act like it's my fault. Not considerate at all !!! Kept saying, "we'll find it, call back tomorrow" and haven't heard anything from them. Owner was nice, but once I told them it's their fault that they lost my sweater, got rude and angry and acted like it doesn't matter that they lost my sweater!!! Will never go back to them ever again and I want my money back for the sweater !!!!

Pros: NONE

Cons: RUDE AND INCONSIDERATE

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Don't EVER trust these guys with your clothing. They have no regard for you as a customer, or the clothing you bring in. I took in some pants for alteration, explaining exactly what I wanted. They got nowhere near what I wanted, ruining the pants in the process, leaving them dirty and marked up, with holes in their stitching, and THEN had the audacity to LIE to me, saying that the pants started off with a 2-inch cuff instead of a 5-inch cuff. As if I don't have a clue about my own clothing. They failed to remove an ink stain from another pair of pants, despite 2 attempts, but sent me home believing that they were clean.

These men are rude, pompous liars, they act like they are god's gift to dry cleaning, like they have absolutely no time to waste on their annoying customers. Steer WAY clear of this joint, this place should be put out of business. After they give me my $150 for the pants that they butchered.

0
★☆☆☆☆

Don't EVER trust these guys with your clothing. They have no regard for you as a customer, or the clothing you bring in. I took in some pants for alteration, explaining exactly what I wanted. They got nowhere near what I wanted, ruining the pants in the process, leaving them dirty and marked up, with holes in their stitching, and THEN had the audacity to LIE to me, saying that the pants started off with a 2-inch cuff instead of a 5-inch cuff. As if I don't have a clue about my own clothing. They failed to remove an ink stain from another pair of pants, despite 2 attempts, but sent me home believing that they were clean.

These men are rude, pompous liars, they act like they are god's gift to dry cleaning, like they have absolutely no time to waste on their annoying customers. Steer WAY clear of this joint, this place should be put out of business. After they give me my $150 for the pants that they butchered.

Pros: NONE

Cons: RUDE, DISHONEST, TERRIBLE QUALITY

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This place relocated to 1230 E Broadway, but no matter where they pop up, DON'T GO THERE!

I brought in 16 shirts and was supposed to pick them up on a Tuesday, but came 2 days later. At that time, they only had 15 shirts, so I came back on Friday morning and they were closed (even though their posted store hours said otherwise).

Then I came back on Saturday morning and same thing. Then the owner was finally there on Saturday afternoon and said he couldn't find my shirt and that I should've called.

I totally understand how things can be misplaced, but the owner yelled at me when I was trying to speak to him calmly and told me to wait a month, because he didn't have the time to look for it and it would take a month before I can make a claim.

Their customer service is the worst I've ever experienced and they act as if they're doing you a favor for bringing them your business. Their facility was below average at best and don't even bother bringing in THEIR coupons, because they won't honor them.

It takes a lot to make me upset, but their blatant disregard for their customers is just enough to make me post this comment. Do yourself a favor and go to one of the MANY dry cleaners in the surrounding area.

Terrible!

0
★☆☆☆☆

This place relocated to 1230 E Broadway, but no matter where they pop up, DON'T GO THERE!

I brought in 16 shirts and was supposed to pick them up on a Tuesday, but came 2 days later. At that time, they only had 15 shirts, so I came back on Friday morning and they were closed (even though their posted store hours said otherwise).

Then I came back on Saturday morning and same thing. Then the owner was finally there on Saturday afternoon and said he couldn't find my shirt and that I should've called.

I totally understand how things can be misplaced, but the owner yelled at me when I was trying to speak to him calmly and told me to wait a month, because he didn't have the time to look for it and it would take a month before I can make a claim.

Their customer service is the worst I've ever experienced and they act as if they're doing you a favor for bringing them your business. Their facility was below average at best and don't even bother bringing in THEIR coupons, because they won't honor them.

It takes a lot to make me upset, but their blatant disregard for their customers is just enough to make me post this comment. Do yourself a favor and go to one of the MANY dry cleaners in the surrounding area.

Terrible!

Pros: None

Cons: All

 

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