Found Haines on Angie's List. Bought their special. Cleaning technician was on time, clean, efficient and, most important, did a great job. Responses on the phone were polite and timely. We will have Haines out again to clean the carpet in our house because they did such a good job, and we will refer them to others.
Eric From Haines and Cross is pure Incredible! And they live up to their reputation!
He can do what others simply cannot. Clean problems so they never come back. After having 5 cleaners come out and try to get this stain out, one of them got almost out but then it kept coming back. They all gave up and said it was impossible. I needed a miracle carpet cleaner. We were at the point of just ripping out the carpet and starting over. After hearing how Great Eric from Haines and Cross from 12 of our friends who have used him I decided to give it one more try. I was surprised how many people have had such a great job done, this guy seems to know something. After calling him, I learned that if he could not get the stain out he would not charge me, he has a satisfaction guarantee which made me even more comfortable. He came out and in about 15 minutes had the entire stain removed. I asked him how he did it, and he was like professor carpet care, talking about how fibers hold stains and this compound with that one brings the color out and then absorbs it, bla bla bla. Hey it was gone, that was good enough for me. Eric, really knows his stuff and carpet chemistry. I have never met a carpet cleaner so knowledgeable. I will be keeping his number handy, thought you should know! He saved us a few thousand dollars in not having to replace our carpet. Eric ,Thank You for your miracle work and putting a smile on my wife's face!
I called to have my carpets cleaned upstairs this morning because my dog threw up. I have had them out several times in the past. Apparently, according to Eric, H&C have changed their pricing and never informed me before coming out. I spoke to his assistant this morning and confirmed everything before they came out only to find the technician was given different pricing. Jose the technician informed me that the assistant and Eric don't communicate well. It causes problems like this and ends up with the customer having problems.
The owner came and cleaned my rugs, carpets and some of my furniture. One of my chairs were especially troublesome to clean, so he took them to his warehouse, to ensure they were perfectly cleaned. The customer service, as well as the leaning was excellent, and I would recommend them again.
- Katie in Ladera Ranch