Peet's Coffee & Tea

★★★★☆
  • 255 E 3rd Ave

    San Mateo, CA 94401

    Map & Directions
  • 650-403-1591

About Peet's Coffee & Tea

Hours
Sun 6am-9pm, Mon-Thu 5am-9pm, Fri 5am-10pm, Sat 6am-10pm

Food

Food
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3.5 2
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I love Peet's coffee, but this particular location lacks in customer service. There seems to be a managerial problem because it's as if no one told the employees that the customer is very important, and that we need fast, efficient service. We want our cofffee asap, so as the employees gab and giggle to each other behind the counter while a line of 6 or 7 people are standing there watching...it's infuriating.\r\nDefinitely feels like someone needs to go in there and get the crew up to standard, until then....I'll be at the other locations.

1
★★★☆☆

I love Peet's coffee, but this particular location lacks in customer service. There seems to be a managerial problem because it's as if no one told the employees that the customer is very important, and that we need fast, efficient service. We want our cofffee asap, so as the employees gab and giggle to each other behind the counter while a line of 6 or 7 people are standing there watching...it's infuriating.\r\nDefinitely feels like someone needs to go in there and get the crew up to standard, until then....I'll be at the other locations.

Pros: coffee

Cons: service

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The assistant manager does not possess any leadership skills what so ever. She is sloppy and extremely rude. I love Peets but until upper management realizes that she is a problem I will patronize other coffee houses in the area or go out of my way to visit other Peets locations.

2
★★★★☆

The assistant manager does not possess any leadership skills what so ever. She is sloppy and extremely rude. I love Peets but until upper management realizes that she is a problem I will patronize other coffee houses in the area or go out of my way to visit other Peets locations.

Pros: The best coffee ever!!!!!!!!!!!

Cons: poor customer service from management

 

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