Samudio, Sam, Dds - Sam Samudio & Assoc

★★★★☆
  • 750 Welch Rd # 102

    Palo Alto, CA 94304

    Map & Directions
  • 650-321-6448

About Samudio, Sam, Dds - Sam Samudio & Assoc

Health & Medical

Health & Medical
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I really think Dr. Adams has lost it. Funny that the last two reviews seemed to pick up on this decline as well. And I also agree that his staff is rude! I think it might be time for our family to leave his practice! But both Dr. Au (ortho) and Dr. Samudio are FAR more pleasant and professional. It's a shame, we used to think highly of Dr. Adams, but we are no longer impressed by any means. Something is definitely missing.... we are long time patients, but he hardly seems to care about his patients any more and his staff does seem terrified of him.

1
★☆☆☆☆

I really think Dr. Adams has lost it. Funny that the last two reviews seemed to pick up on this decline as well. And I also agree that his staff is rude! I think it might be time for our family to leave his practice! But both Dr. Au (ortho) and Dr. Samudio are FAR more pleasant and professional. It's a shame, we used to think highly of Dr. Adams, but we are no longer impressed by any means. Something is definitely missing.... we are long time patients, but he hardly seems to care about his patients any more and his staff does seem terrified of him.

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My 3 children have seen Dr. Adams for the last 7 years. I have to agree that in the last 4 years I have been very disappointed with the scheduling and office staff. Appointments that are made 6 months in advance have continually been rescheduled at the last moment. The staff seems eager to encourage you to reschedule with Dr. Samudio or Dr. Au which I find very telling. The receptionist is not friendly and has been borderline rude on more than one occasion. The treatment has been fine but there always seems to be a lot of tension in the air while you are sitting for treatment. I get the feeling that Dr. Adams runs a tight ship and his employees are not all that happy to be there. There are no smiles from the hygenists and little lighthearted chitchat with the kids. I will be moving on to a more friendly office.

1
★☆☆☆☆

My 3 children have seen Dr. Adams for the last 7 years. I have to agree that in the last 4 years I have been very disappointed with the scheduling and office staff. Appointments that are made 6 months in advance have continually been rescheduled at the last moment. The staff seems eager to encourage you to reschedule with Dr. Samudio or Dr. Au which I find very telling. The receptionist is not friendly and has been borderline rude on more than one occasion. The treatment has been fine but there always seems to be a lot of tension in the air while you are sitting for treatment. I get the feeling that Dr. Adams runs a tight ship and his employees are not all that happy to be there. There are no smiles from the hygenists and little lighthearted chitchat with the kids. I will be moving on to a more friendly office.

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Both of my kids have been with Dr Adams for many years. In the beginning, the services had been great but lately in the past few appointments, I found that the staff services started to deteriorate to unacceptable. First, when they were cleaning my daughter's teeth, they cut her gum that later developed infection. Second, the filling Dr Adams did fell off a week later. And I also found that maybe, their business was too good and the front-desk staff weren't that as respectful and polite as before.

1
★☆☆☆☆

Both of my kids have been with Dr Adams for many years. In the beginning, the services had been great but lately in the past few appointments, I found that the staff services started to deteriorate to unacceptable. First, when they were cleaning my daughter's teeth, they cut her gum that later developed infection. Second, the filling Dr Adams did fell off a week later. And I also found that maybe, their business was too good and the front-desk staff weren't that as respectful and polite as before.

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My children have been going to this practice for 8 years and usually have had comfortable experiences. The child-sized chairs and videos are great, and Dr. Adams has a terrific way with children. However, our most recent trip involved rather impatient treatment by one of his associates. The dentist kept shouting, "relax" at my terrified and panicked 5 year old daughter. My child seemed to feel closed in by the gas-mask covering her nose and didn't understand how to breathe through her nose with her mouth wide open. Shouting "relax" and "you're not choking", of course, did not work. Thankfully, I was allowed to sit next to her to calm her down. The dental assistant also was very calm and carefully worked to calm her.

Overall, I would reccommend this dental practice, but it matters greatly which dentist sees your child.

3
★★★☆☆

My children have been going to this practice for 8 years and usually have had comfortable experiences. The child-sized chairs and videos are great, and Dr. Adams has a terrific way with children. However, our most recent trip involved rather impatient treatment by one of his associates. The dentist kept shouting, "relax" at my terrified and panicked 5 year old daughter. My child seemed to feel closed in by the gas-mask covering her nose and didn't understand how to breathe through her nose with her mouth wide open. Shouting "relax" and "you're not choking", of course, did not work. Thankfully, I was allowed to sit next to her to calm her down. The dental assistant also was very calm and carefully worked to calm her.

Overall, I would reccommend this dental practice, but it matters greatly which dentist sees your child.

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Provides overall dentistry for children including extractions, regular check ups, oral surgery and orthodontics. Great staff that is friendly and professional.

5
★★★★★

Provides overall dentistry for children including extractions, regular check ups, oral surgery and orthodontics. Great staff that is friendly and professional.

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Every staff member here from the receptionists, billing, to hygienists, to dentists are pros. And pros that are totally focused on your child's experience. They're patient, kind, gentle, and really take time to make sure you and your child understand how to care for your child's teeth. Even scary procedures like fillings are manageable. Every chair is equipped with pain-distracting video equipment (DVDs or videogames). The office is decorated in a fun way, with tropical fish, no dingy beige here. Hygienists are trained to work on kids, and my kids feel totally safe with them. Parents have a place to sit right next to the patients so you're involved in the care. They're more expensive than most dentists, and they only take Delta Dental, but they are totally worth it. Especially if you were traumatized by your childhood dentist, you'll want your own child to have the best!

PROS: Quality of care, location, efficient billing
CONS: Only contract with Delta Dental but sends courtesy stmt to your carrier

5
★★★★★

Every staff member here from the receptionists, billing, to hygienists, to dentists are pros. And pros that are totally focused on your child's experience. They're patient, kind, gentle, and really take time to make sure you and your child understand how to care for your child's teeth. Even scary procedures like fillings are manageable. Every chair is equipped with pain-distracting video equipment (DVDs or videogames). The office is decorated in a fun way, with tropical fish, no dingy beige here. Hygienists are trained to work on kids, and my kids feel totally safe with them. Parents have a place to sit right next to the patients so you're involved in the care. They're more expensive than most dentists, and they only take Delta Dental, but they are totally worth it. Especially if you were traumatized by your childhood dentist, you'll want your own child to have the best!

PROS: Quality of care, location, efficient billing
CONS: Only contract with Delta Dental but sends courtesy stmt to your carrier

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We have been going to Dr. Vernon Adams from the very beginning. He has the coolest office in the world with great fish tanks and a really fun stuffed animal pit! My children love the selectionof dvd's w/headsets...always the most current! All of the staff are great and the children don't even know they are getting their teeth cleaned. When Dr. Adams walks in, my children just start to smile! They adore him, and always have! We recommend Dr. Adams as the number #1!

5
★★★★★

We have been going to Dr. Vernon Adams from the very beginning. He has the coolest office in the world with great fish tanks and a really fun stuffed animal pit! My children love the selectionof dvd's w/headsets...always the most current! All of the staff are great and the children don't even know they are getting their teeth cleaned. When Dr. Adams walks in, my children just start to smile! They adore him, and always have! We recommend Dr. Adams as the number #1!

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Dr. Sam as he is known to us is the best. My both children have had extensive dental work. One had to have so much work done that we opted for the Anesthesiologist. Dr. Sam and his staff are so professional and even though my children have had lots of work and could actually dread going, they don't. Dr. Sam is also bilingual in Spanish and is an all around terrific person.

PROS: Great care with a knowledgeable staff
CONS:

5
★★★★★

Dr. Sam as he is known to us is the best. My both children have had extensive dental work. One had to have so much work done that we opted for the Anesthesiologist. Dr. Sam and his staff are so professional and even though my children have had lots of work and could actually dread going, they don't. Dr. Sam is also bilingual in Spanish and is an all around terrific person.

PROS: Great care with a knowledgeable staff
CONS:

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Vernon Adams has a cute practice that makes kids at ease. He does great work, is kind and our kids really like him. He has TVs in the ceilings for video games and movies, and wireless headphones to keep out the drill sounds. He even plays great music in the office for the parents.

PROS: Great bedside manner, good dentist, fun office
CONS: Well, he is a dentist

5
★★★★★

Vernon Adams has a cute practice that makes kids at ease. He does great work, is kind and our kids really like him. He has TVs in the ceilings for video games and movies, and wireless headphones to keep out the drill sounds. He even plays great music in the office for the parents.

PROS: Great bedside manner, good dentist, fun office
CONS: Well, he is a dentist

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.

Not only did Dr. Adams and his staff make my kids love going to the dentist, but it also cured my fear of the dentist as well! For the kids, they focus on making the dental experience (whether it's for a cavity or something more serious, or just a general cleaning) a positive one. The waiting room is filled with stuffed animals of all shapes and types, which allows the kids to play while they wait (no sitting around getting nervous). When they are ready to be seen, they get to choose to play a video game or watch a movie. On goes the headphones (and sunglasses to block out the glare of the overhead light), and the time flies by for them with no issues or tears.

As a parent, I am very happy with the level of service, professionalism, and courtesy by Dr. Adams and all his staff. Dr. Adams is always on the cutting edge of pediatric dentistry -- after coming back from a conference, he instituted neck pillows for more comfort, as well as knee pillows.

Alas, he doesn't see grown ups -- I already asked! :)

PROS: Puts Children and Parents at Ease
CONS: Doesn't Treat Grown ups!

5
★★★★★

Not only did Dr. Adams and his staff make my kids love going to the dentist, but it also cured my fear of the dentist as well! For the kids, they focus on making the dental experience (whether it's for a cavity or something more serious, or just a general cleaning) a positive one. The waiting room is filled with stuffed animals of all shapes and types, which allows the kids to play while they wait (no sitting around getting nervous). When they are ready to be seen, they get to choose to play a video game or watch a movie. On goes the headphones (and sunglasses to block out the glare of the overhead light), and the time flies by for them with no issues or tears.

As a parent, I am very happy with the level of service, professionalism, and courtesy by Dr. Adams and all his staff. Dr. Adams is always on the cutting edge of pediatric dentistry -- after coming back from a conference, he instituted neck pillows for more comfort, as well as knee pillows.

Alas, he doesn't see grown ups -- I already asked! :)

PROS: Puts Children and Parents at Ease
CONS: Doesn't Treat Grown ups!

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.

Some how, the kids like to go to this dentist, and the clinic's appeal does not seem to be at the expense of the quality. Good personal attention to kids and their parents. Excellent handling of disputes. We use their services on an ongoing manner.

5
★★★★★

Some how, the kids like to go to this dentist, and the clinic's appeal does not seem to be at the expense of the quality. Good personal attention to kids and their parents. Excellent handling of disputes. We use their services on an ongoing manner.

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.

My kids now enjoy going to see the dentist. I can't think of any higher praise for a kids' dentist than that! Each and every doctor that they have seen at this clinic (Dr Adams, Dr Samudio and Dr Liu) have been so kind and calming that even fillings go smoothly. The overhead video game or DVD set up certainly helps the kids relax, and the gentle (and funny) hygenists are wonderful with them. Their hours are very flexible, the location is convenient and the appointment desk is quick and professional.

5
★★★★★

My kids now enjoy going to see the dentist. I can't think of any higher praise for a kids' dentist than that! Each and every doctor that they have seen at this clinic (Dr Adams, Dr Samudio and Dr Liu) have been so kind and calming that even fillings go smoothly. The overhead video game or DVD set up certainly helps the kids relax, and the gentle (and funny) hygenists are wonderful with them. Their hours are very flexible, the location is convenient and the appointment desk is quick and professional.

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