Allen & Sons Appliance

★★★☆☆

About Allen & Sons Appliance

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8383 Topanga Canyon Blvd West Hills, CA

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Allen & Son Appliance Repair

22425 Ventura Blvd # 122 Woodland Hills, CA

3.0 4
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Worst service ever. They were unprofessional, rude, overpriced and charged me for services they did not perform. He was screaming on the phone, sounded unstable or like he was on something. They did not actually fix anything and charged hundreds and hundreds of dollars. People like that should not be in a service industry.
They are unethical business people and dishonest as well.

1
★☆☆☆☆

Worst service ever. They were unprofessional, rude, overpriced and charged me for services they did not perform. He was screaming on the phone, sounded unstable or like he was on something. They did not actually fix anything and charged hundreds and hundreds of dollars. People like that should not be in a service industry.
They are unethical business people and dishonest as well.

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Have a whirlpool washer that needed repair. It is still under the warranty so whirlpool had recommended Allen and Sons. I was very impressed with the service I received from start to finish. A person called me before my appointment time and also after to follow up. Technician was super. Did the job very quickly. He was a very nice guy. I understand why whirlpool recommends this company. It makes Whirlpool look good as well. Will recommend Allen and Sons.

5
★★★★★

Have a whirlpool washer that needed repair. It is still under the warranty so whirlpool had recommended Allen and Sons. I was very impressed with the service I received from start to finish. A person called me before my appointment time and also after to follow up. Technician was super. Did the job very quickly. He was a very nice guy. I understand why whirlpool recommends this company. It makes Whirlpool look good as well. Will recommend Allen and Sons.

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Very pleased with service from Allen and Sons. People are quick to complain but I take the enjoyment of complimenting. They were professional and polite. I would definitely call them again and recommend their service.

5
★★★★★

Very pleased with service from Allen and Sons. People are quick to complain but I take the enjoyment of complimenting. They were professional and polite. I would definitely call them again and recommend their service.

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We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted.

After one week of the repair of the microwave, it again malfunctioned. I contacted Allen & Sons to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.

0
★☆☆☆☆

We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted.

After one week of the repair of the microwave, it again malfunctioned. I contacted Allen & Sons to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manger to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks. They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.

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