Mazda San Francisco

★★☆☆☆
  • 280 South Van Ness Avenue

    San Francisco, CA 94103

    Map & Directions
  • 415-241-8100

About Mazda San Francisco

Categories
  • Auto Dealers
Details
  • Mazda
Hours
M-F 9am-7pm, Sa 9am-6pm, Su 11am-5pm
Special Offer
Call Today
Phones
  • Fax (415-241-8198)

Automotive

Automotive
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2.2 5
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.

I work close by so I always go to this dealership. The people are friendly. They reimburse for cab and car rental. Very efficient. They have never failed me.

5
★★★★★

I work close by so I always go to this dealership. The people are friendly. They reimburse for cab and car rental. Very efficient. They have never failed me.

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So,
Yesterday, I tried to drop off the leased Mazda CX-7, as my lease had expired. I took care of all the paperwork and inspection report prior to drop off - and Mazda American credit instructed me to drop it off at ANY Mazda dealership in my neighborhood. Well, I tried to do just that at the Royal Motor Mazda - and the guy, named Steve - who I think is the manager- REFUSED to take the car, explaining that he doesn't have any space on the lot. Well Steve- you are a TOTAL A** for doing that. After I spent my time waiting for him (and his co-worker assured that there would be no problem returning it).For one, that was a really S**TY customer service on your part and only prevented me from EVER doing business with Mazda EVER AGAIN. Now I have to drive from SF to Menlo Park to return the vehicle. Thanks, Steve. I hope you get treated the same way in the future. Ja*ka*s.

0
★☆☆☆☆

So,
Yesterday, I tried to drop off the leased Mazda CX-7, as my lease had expired. I took care of all the paperwork and inspection report prior to drop off - and Mazda American credit instructed me to drop it off at ANY Mazda dealership in my neighborhood. Well, I tried to do just that at the Royal Motor Mazda - and the guy, named Steve - who I think is the manager- REFUSED to take the car, explaining that he doesn't have any space on the lot. Well Steve- you are a TOTAL A** for doing that. After I spent my time waiting for him (and his co-worker assured that there would be no problem returning it).For one, that was a really S**TY customer service on your part and only prevented me from EVER doing business with Mazda EVER AGAIN. Now I have to drive from SF to Menlo Park to return the vehicle. Thanks, Steve. I hope you get treated the same way in the future. Ja*ka*s.

Pros: none

Cons: everything

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The person I worked with in the service department was really patronizing to me. I was happy to see that someone else had a similar experience. When I explained what I wanted done to the car, he argued with me in a really snotty manner, trying to make me feel stupid and foolish. I ended up getting repairs and maintenance that I don't feel I needed and the cost was well outside of my budget. I am angry at myself for not walking out and letting him manipulate me.
The price was very high as compared to other shops. The car is not running as well as it was when I brought it in. And I left feeling ripped off and taken advantage of. I will never take my car back this shop.

1
★★☆☆☆

The person I worked with in the service department was really patronizing to me. I was happy to see that someone else had a similar experience. When I explained what I wanted done to the car, he argued with me in a really snotty manner, trying to make me feel stupid and foolish. I ended up getting repairs and maintenance that I don't feel I needed and the cost was well outside of my budget. I am angry at myself for not walking out and letting him manipulate me.
The price was very high as compared to other shops. The car is not running as well as it was when I brought it in. And I left feeling ripped off and taken advantage of. I will never take my car back this shop.

Pros: None

Cons: Service department people are rude and demeaning; price

.

I had to take my car to Royal Motors because there were warranty and recall-related repairs that needed to be done. Only the dealership could do these at no cost to me.
The service writer was mockingly condescending when I told him what I needed. He laughed in my face and summarily dismissed the printed information I had brought from my very experienced and highly competent non-Royal Motors mechanic.
I explained that I needed the car that afternoon and asked that it be serviced quickly. When I called at 11:30, they had just started working on the car, even though, per the service writer?s statement, it was a ?really slow day? for them. So they had the car for three hours and did little to nothing.
Some of the warrantee repairs and system updates were performed. However, the dealership did not have the necessary parts to repair one item that was required under a recall notice. Given the number of similar Volkswagens in SF, all of which were subject to this recall, the dealers should keep this part in stock. The service writer?s attitude was simply, oh well, you can bring the car back in when we get the part.
Even though they were doing the warrantee repairs, the service writer came up with a reason that resulted in my owing them $80 to turn off the check engine light. The reason given was illogical at best, especially given that one of the recall-related repairs was the cause of the light being on. Even more than the cost, I resent the appalling attitude of the service writer, his smarmy condescension and his superior attitude.
At a superficial level, it is made to appear as if Royal Motors is supplying superior service to what you would receive at a smaller shop. What they are offering is window-dressing (waiting room, clean shop, "factory" repairs). The service personnel are offensive, prices are high, and service quality is poor.

0
★☆☆☆☆

I had to take my car to Royal Motors because there were warranty and recall-related repairs that needed to be done. Only the dealership could do these at no cost to me.
The service writer was mockingly condescending when I told him what I needed. He laughed in my face and summarily dismissed the printed information I had brought from my very experienced and highly competent non-Royal Motors mechanic.
I explained that I needed the car that afternoon and asked that it be serviced quickly. When I called at 11:30, they had just started working on the car, even though, per the service writer?s statement, it was a ?really slow day? for them. So they had the car for three hours and did little to nothing.
Some of the warrantee repairs and system updates were performed. However, the dealership did not have the necessary parts to repair one item that was required under a recall notice. Given the number of similar Volkswagens in SF, all of which were subject to this recall, the dealers should keep this part in stock. The service writer?s attitude was simply, oh well, you can bring the car back in when we get the part.
Even though they were doing the warrantee repairs, the service writer came up with a reason that resulted in my owing them $80 to turn off the check engine light. The reason given was illogical at best, especially given that one of the recall-related repairs was the cause of the light being on. Even more than the cost, I resent the appalling attitude of the service writer, his smarmy condescension and his superior attitude.
At a superficial level, it is made to appear as if Royal Motors is supplying superior service to what you would receive at a smaller shop. What they are offering is window-dressing (waiting room, clean shop, "factory" repairs). The service personnel are offensive, prices are high, and service quality is poor.

Pros: Condescending service personnel, high prices

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Royal Motor Service on Howard St. does a pretty good job, but they are very expensive. When you arrive at the garage, they seem to have a system to pressure you into pricey service packages. For example, when I asked for an oil change, they wanted to "perform a more complete check" and charge over $300-. The service advisor was also rude when I declined. This is the typical scare and pressure tactic that you see at some garages. Not recommended.

1
★★☆☆☆

Royal Motor Service on Howard St. does a pretty good job, but they are very expensive. When you arrive at the garage, they seem to have a system to pressure you into pricey service packages. For example, when I asked for an oil change, they wanted to "perform a more complete check" and charge over $300-. The service advisor was also rude when I declined. This is the typical scare and pressure tactic that you see at some garages. Not recommended.

Pros: Quality

Cons: Pressure, Rude Service Advisor

Message from Mazda San Francisco

Visit Mazda San Francisco to experience our large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in San Francisco, this Mazda dealership is located at 280 South Van Ness Avenue.

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