Limn

BUYER BEWARE LIMN COMPANY SAN FRANCISCO - Limn Company is on a credit hold from many of it's distributors. My husband and I have purchased several very expensive items from Limn, recently a 3 piece B&B leather sofa set that was 3 months overdue for delivery. The latest and most disturbing is an order we placed in August of 2008 for an Extra Wall Bed by Living Divani - Apparently, the bed is complete, though Limn Company has been placed on a Credit Hold by Living Divani, so our bed is not being shipped out to us. We have a $6,000+ deposit on the bed since August of 2008. It is now April of 2009, and we still do not have our bed. Dan, the owner, will not take, nor return our phone calls. Buyers beware of your next purchases at Limn Company...you many spend thousands of dollars in deposits, with excuses for late deliveries, if indeed you receive your purchase at all!

Cons: LIMN ON CREDIT HOLD

Posted 04/07/09

I was told by a friend about LIMN years ago as a legendary design mecca. It's truly a delight for fans of modern design. This place has everything from sofas to tables to amazing Bulthaup kitchen systems and one of a kind art objects. Had a wonderful experience during my search for the perfect sofa. Fortunately, I was able to find something I loved that was available off the floor as oftentimes a custom ordered sofa from their stock can take up to six months for delivery. The salesperson I worked with explained that most of the manufacturers they work with are based in Italy (where arguably the best modern design furniture in the world is created) and furniture made to order of course can take weeks to make and months to reach the West Coast by ship. Lead time is a huge consideration when purchasing an important piece of furniture. You must be prepared to wait for greatness or else go shop at IKEA!

Posted 09/11/08

we had a very similar experience with this store. only, after custom ordering our sofa from italy, it took us (i'm not kidding) 3 years to get it!!! and then, (it gets better) they actually expected us to still want it~you see, at the time of the order, we had the money, no problem but hey, 3 years later, we didn't! we just thought they forgot about us and so didn't trip (they loaned us a sofa after we had waited 6 months! and that sofa because almost ours for those long 3 years...).so, they pulled up a truck and took the loaner sofa away....after the woman on the end of the phone YELLED AT ME FOR 5 MINUTES ABOUT HOW WE HAD TO BUY THE SOFA SINCE WE ORDERED IT....i finallly said, lady, you're yelling at me and you have no right to whatsoever...you people dropped the ball so bad now it's your problem....

honestly, would any business owner think that a customer would wait 3 years for a piece of furniture so necessary as a sofa????

do yourself a favor, and just don't go unless you can have them promise you you won't have this kind of experience that we and the previous reviewer had!

don't throw caution to the wind!!! you're been warned....

Pros: beautiful eye candy furniture

Cons: can't seem to buy it and actually receive it! ie, HORRIBLE customer service

Posted 01/18/08

A terrible place to buy furniture. We've had nothing but negative experiences. We paid 50% up front for the privilege of waiting 6 months and then never heard from our sales person (they quit and we were never told). They apparently have no data base of orders so you need to go into the store and find your sales person to check on your order. Turns out they forgot to order it so we're looking at 6 more months wait. Their staff don't return calls, don't keep you updated on orders and don't respond to complaints. On top of that the furniture is VERY expensive. How's that for a great place? Their slogan could be "High prices and lousy service!"

Pros: Great high-end modern furniture, large showroom

Cons: Terrible service, high prices, very long wait for goods (6 mos and more)

Posted 06/25/07