Sousa Fencing

★★☆☆☆

About Sousa Fencing

Categories
  • Fence Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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2.0 3
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BEWARE SOUSA FENCING CUSTOMER SERVICE!!!

LOOK AT ALL OF THEIR YELP REVIEWS PRIOR TO HIRING SOUSA FENCING.

Sousa Fencing is the worst company with no customer service. I was away with family and my neighbors wanted to put up a new fence because they just bought the house and wanted to beautify everything. Our neighbors hired Sousa Fencing without notice to us or our permission.

Sousa Fencing tore down our entire fence, leaving our front and side yard exposed to any person coming down my street. They did not provide a barrier even though they were not planning on coming back for another 3 days.

They also removed our exterior front fence without notification or agreement on our behalf. The front fence was not required to be removed, nor were they given permission to enter our property.

After fencing was completed, I noticed an electrical cord hanging over the fence from my neighbor's yard to an outlet on our house.

I called Sousa Fencing and asked for a manager or supervisor regarding this situation. The woman who answered the phone (whom I found out was the wife of the owner) told me she could help me. I explained the situation that I did not hire them and my neighbors did. I told her that the fence was not in any condition requiring replacement, it was just for vanity purposes that they wanted a new fence.

For no reason at all, rather than discussing the complaint or trying to understand it, she started yelling at me and berating me over the phone, telling me I didn't pay for it and was legally bound to pay half. I told her that I never hired them and that my neighbors did and it was not required for me to pay for a fence since it was not a hazard.

She was not professional at all, she was berating, argumentative and rude. I would never recommend Sousa Fencing to anyone. If they did hire Sousa Fencing, I would be very concerned how they would treat their customers since her lack of listening and communicating was so horrible.

Rather than providing a simple apology, she started yelling at me and telling me that she has every legal right to come 5 feet onto our property. Our plug is 15 feet from the fence. All of what she spouts out is not legal. There was no contract signed on our behalf. The fence was NOT a hazard, therefore, it was HIGHLY ILLEGAL for Sousa Fencing to come on our property. They also trespassed to illegally use our electricity without our permission or EVEN ASKING!

1
★☆☆☆☆

BEWARE SOUSA FENCING CUSTOMER SERVICE!!!

LOOK AT ALL OF THEIR YELP REVIEWS PRIOR TO HIRING SOUSA FENCING.

Sousa Fencing is the worst company with no customer service. I was away with family and my neighbors wanted to put up a new fence because they just bought the house and wanted to beautify everything. Our neighbors hired Sousa Fencing without notice to us or our permission.

Sousa Fencing tore down our entire fence, leaving our front and side yard exposed to any person coming down my street. They did not provide a barrier even though they were not planning on coming back for another 3 days.

They also removed our exterior front fence without notification or agreement on our behalf. The front fence was not required to be removed, nor were they given permission to enter our property.

After fencing was completed, I noticed an electrical cord hanging over the fence from my neighbor's yard to an outlet on our house.

I called Sousa Fencing and asked for a manager or supervisor regarding this situation. The woman who answered the phone (whom I found out was the wife of the owner) told me she could help me. I explained the situation that I did not hire them and my neighbors did. I told her that the fence was not in any condition requiring replacement, it was just for vanity purposes that they wanted a new fence.

For no reason at all, rather than discussing the complaint or trying to understand it, she started yelling at me and berating me over the phone, telling me I didn't pay for it and was legally bound to pay half. I told her that I never hired them and that my neighbors did and it was not required for me to pay for a fence since it was not a hazard.

She was not professional at all, she was berating, argumentative and rude. I would never recommend Sousa Fencing to anyone. If they did hire Sousa Fencing, I would be very concerned how they would treat their customers since her lack of listening and communicating was so horrible.

Rather than providing a simple apology, she started yelling at me and telling me that she has every legal right to come 5 feet onto our property. Our plug is 15 feet from the fence. All of what she spouts out is not legal. There was no contract signed on our behalf. The fence was NOT a hazard, therefore, it was HIGHLY ILLEGAL for Sousa Fencing to come on our property. They also trespassed to illegally use our electricity without our permission or EVEN ASKING!

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I have NEVER had such poor customer service. This guy never showed up twice when he said he would and never called. I can hardly believe he is in business. Don't waste your time.

1
★☆☆☆☆

I have NEVER had such poor customer service. This guy never showed up twice when he said he would and never called. I can hardly believe he is in business. Don't waste your time.

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They solved our security problem with a beautiful ornamental iron fence. We have a 20 year warranty and we are very happy with the quality and workmanship.

4
★★★★☆

They solved our security problem with a beautiful ornamental iron fence. We have a 20 year warranty and we are very happy with the quality and workmanship.

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