Frosty King

★★★☆☆
  • 20651 W Valley Blvd

    Tehachapi, CA 93561

    Map & Directions
  • 661-822-1943

About Frosty King

Hours
Daily 10am-10pm

Food

Food
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3.2 5
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These people treat their customers like garbage. My experience there was perhaps one of the most unpleasant customer no-service experiences I've ever had -- and all I wanted to do was order a sundae for my four-year old!

I went in to Frosty King for the first (and last) time today to buy my four-year old a special afternoon sundae. I'm a normal looking person who dresses well and is always polite and pleasant with people.

The cashier totally ignored me and sneered at me for five minutes while talking to the cook. When I got ready to leave, he went and helped another customer who had just pulled up in the drive-through. When he talked to me, he was rude and just plain nasty (you had to see it to believe it -- I was too shocked to be angry or say anything back).

When he walked away, it began to really hit me how nasty and rude he was, so I asked another cashier (newly emerged from the back) for the manager's number so that I could complain. She told me that they didn't give out the owner's number and that the owner wasn't interested in customer complaints.

So I left (my four-year old starting screaming for ice cream). If you can't provide even the minimum customer service, I'll take my money elsewhere (at Cold Stone and Baskin Robbins, the staff treat you like a human being).

Shame on them. Shame on Frosty King for its meanness and nastiness. Shame on them for letting a four-year old cry because they enjoy insulting and abusing their customers. Shame on the owners for not taking customer complaints. If you own a business and you don't want to hear customer complaints, you don't deserve to be in business. Customers are what keep you in business.

This program won't let me award negative stars or zero stars. Believe me, one star is a thousand times too generous to describe the mean-spiritedness and outright rudeness of the staff here.

Please: take your business to other Tehachapi restaurants. These folks are unredeemable.

1
★☆☆☆☆

These people treat their customers like garbage. My experience there was perhaps one of the most unpleasant customer no-service experiences I've ever had -- and all I wanted to do was order a sundae for my four-year old!

I went in to Frosty King for the first (and last) time today to buy my four-year old a special afternoon sundae. I'm a normal looking person who dresses well and is always polite and pleasant with people.

The cashier totally ignored me and sneered at me for five minutes while talking to the cook. When I got ready to leave, he went and helped another customer who had just pulled up in the drive-through. When he talked to me, he was rude and just plain nasty (you had to see it to believe it -- I was too shocked to be angry or say anything back).

When he walked away, it began to really hit me how nasty and rude he was, so I asked another cashier (newly emerged from the back) for the manager's number so that I could complain. She told me that they didn't give out the owner's number and that the owner wasn't interested in customer complaints.

So I left (my four-year old starting screaming for ice cream). If you can't provide even the minimum customer service, I'll take my money elsewhere (at Cold Stone and Baskin Robbins, the staff treat you like a human being).

Shame on them. Shame on Frosty King for its meanness and nastiness. Shame on them for letting a four-year old cry because they enjoy insulting and abusing their customers. Shame on the owners for not taking customer complaints. If you own a business and you don't want to hear customer complaints, you don't deserve to be in business. Customers are what keep you in business.

This program won't let me award negative stars or zero stars. Believe me, one star is a thousand times too generous to describe the mean-spiritedness and outright rudeness of the staff here.

Please: take your business to other Tehachapi restaurants. These folks are unredeemable.

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I love to come here when I am in the mood for a treat. I love their ice creams, french fries and burritos. The prices are good and the lines are short.

4
★★★★☆

I love to come here when I am in the mood for a treat. I love their ice creams, french fries and burritos. The prices are good and the lines are short.

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My husband and Iike to get the garden burger here, it's really good. Our kids of course like to get the chocolate dipped ice cream cones. The video games and toy machines come in handy to keep the kids occupied while we wait for our food.

4
★★★★☆

My husband and Iike to get the garden burger here, it's really good. Our kids of course like to get the chocolate dipped ice cream cones. The video games and toy machines come in handy to keep the kids occupied while we wait for our food.

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I recommend the shakes here they are simply the bomb! They will mix any combination of flavors that you like and I have never experienced a bad one yet. The prices are good.

3
★★★☆☆

I recommend the shakes here they are simply the bomb! They will mix any combination of flavors that you like and I have never experienced a bad one yet. The prices are good.

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I like Forsty King. The owners are nice, the workers are nice. We special order because I have a picky family and they always get it right. They give you a lot for the money.

4
★★★★☆

I like Forsty King. The owners are nice, the workers are nice. We special order because I have a picky family and they always get it right. They give you a lot for the money.

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