Homeworks

★★☆☆☆
  • 615 Irwin Street

    San Rafael, CA 94901

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Home & Garden

Home & Garden
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Terrific design support and creativity. All-inclusive service options take away my need to be a general contractor.
The job is still work in process.

2
★★★★★

Terrific design support and creativity. All-inclusive service options take away my need to be a general contractor.
The job is still work in process.

from CitySearch
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Kitchenworks used poor quality products when they installed the very expensive bay windows in our living room. Then when the product failed (the seal failed so the double paned windows leaked when they got wet and ruined the wood framing) they refused to honor a written warranty, saying that they discontinued the product and were not responsible for it. They promised to stand by their product when we signed a contract with them, but ultimately did not honor their contract. In an attempt to cut costs, they have neglected to maintain integrity. You will be sorry if you use them for any service. They are unreliable and dishonest. We contacted them multiple times to try and resolve the problems but they marginalized our complaints and refused to help us.

0
★☆☆☆☆

Kitchenworks used poor quality products when they installed the very expensive bay windows in our living room. Then when the product failed (the seal failed so the double paned windows leaked when they got wet and ruined the wood framing) they refused to honor a written warranty, saying that they discontinued the product and were not responsible for it. They promised to stand by their product when we signed a contract with them, but ultimately did not honor their contract. In an attempt to cut costs, they have neglected to maintain integrity. You will be sorry if you use them for any service. They are unreliable and dishonest. We contacted them multiple times to try and resolve the problems but they marginalized our complaints and refused to help us.

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Kitchen Works just installed new countertops in my kitchen and it was a horrible experience. It took them three tries to re-attach the dishwasher properly (resulting in two floods over my kitchen floor.) The trim work they put in had gaps over dishwasher and garbage disposal; their original answer was that I should move up the appliances and I had to fight them to get continuous trim. You could never contact the right person at their company without 4-5 tries. And customer service's attitude is "I wouldn't know anything about that." (They actually said that several times.) All this might be acceptable for a cut-rate firm, but they're also expensive.

0
★☆☆☆☆

Kitchen Works just installed new countertops in my kitchen and it was a horrible experience. It took them three tries to re-attach the dishwasher properly (resulting in two floods over my kitchen floor.) The trim work they put in had gaps over dishwasher and garbage disposal; their original answer was that I should move up the appliances and I had to fight them to get continuous trim. You could never contact the right person at their company without 4-5 tries. And customer service's attitude is "I wouldn't know anything about that." (They actually said that several times.) All this might be acceptable for a cut-rate firm, but they're also expensive.

Pros: None

Cons: Cost, Expertise, Service

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