Skates.com

★★★★☆
  • 540 De Haro St

    San Francisco, CA 94107

    Map & Directions
  • 415-752-8375

Sports & Recreation

Sports & Recreation
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I received my Richard Humphrey skates from skates.com and I couldn't have asked for a better experience. I have bought other skates from them as well and each and every time I've ALWAYS had a great experience. Carol is FANTASTIC to work

3
★★★★★

I received my Richard Humphrey skates from skates.com and I couldn't have asked for a better experience. I have bought other skates from them as well and each and every time I've ALWAYS had a great experience. Carol is FANTASTIC to work

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this is the frist time i regretted ordering online, they never answer phones, return calls or emails....it took almost 3 weeks to get the skates.\r
I found the same skates on ebay, cheaper and free shipping!!!!!\r
these people are

3
★★★★★

this is the frist time i regretted ordering online, they never answer phones, return calls or emails....it took almost 3 weeks to get the skates.\r
I found the same skates on ebay, cheaper and free shipping!!!!!\r
these people are

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DON'T order anything from this web site!!! The customer service is totally crap!!! I cannot place my order through their checkout page because there is a big bug in that page!!! I called the customer service, the voice is like an ice. When

3
★★★★★

DON'T order anything from this web site!!! The customer service is totally crap!!! I cannot place my order through their checkout page because there is a big bug in that page!!! I called the customer service, the voice is like an ice. When

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I ordered 2 pairs of skates 9 days ago, they've collected my money but is telling me they don't have available stock. When asked for a date, was told they do not have the skates now and can't ship immediately. The only solution they had

3
★★★★★

I ordered 2 pairs of skates 9 days ago, they've collected my money but is telling me they don't have available stock. When asked for a date, was told they do not have the skates now and can't ship immediately. The only solution they had

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I wish I had not ordered from this company and I would give them a 0 if I could. Their shipping times are misleading (aka wrong) on their site. Things do not ship out in the 'possible' time frame indicated. Also, when I called to check

3
★★★★★

I wish I had not ordered from this company and I would give them a 0 if I could. Their shipping times are misleading (aka wrong) on their site. Things do not ship out in the 'possible' time frame indicated. Also, when I called to check

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You are forewarned do not purchase anything from this company. They are absolutely horrid to deal with.

I purchased skates for my 6 year old on April 20, 2011. They came in broken. I called them immediately and and they asked if I

3
★★★★★

You are forewarned do not purchase anything from this company. They are absolutely horrid to deal with.

I purchased skates for my 6 year old on April 20, 2011. They came in broken. I called them immediately and and they asked if I

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STAY AWAY! Every negative thing other reviewers has said about skates dot com here and on ResellerRatings is true. In the span of four days I experienced a rude customer service rep (who didn't care enough to get my address correct but

3
★★★★★

STAY AWAY! Every negative thing other reviewers has said about skates dot com here and on ResellerRatings is true. In the span of four days I experienced a rude customer service rep (who didn't care enough to get my address correct but

.

I needed a quick turnaround on odd sized skate at the last minute, and they ripped their warehouse apart to find it for me, and get it shipped to me in the 11th hour. That make me want to be a repeat customer.

When their was a product issue (missing insoles once the package arrived) their customer service in rectifying the issue was PHENOMENAL. That cemented that I would be repeat customer.

If I could give more stars for customer service, I would. Every company should be this helpful.

2
★★★★★

I needed a quick turnaround on odd sized skate at the last minute, and they ripped their warehouse apart to find it for me, and get it shipped to me in the 11th hour. That make me want to be a repeat customer.

When their was a product issue (missing insoles once the package arrived) their customer service in rectifying the issue was PHENOMENAL. That cemented that I would be repeat customer.

If I could give more stars for customer service, I would. Every company should be this helpful.

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I needed a specific skate for my Daughter's competition and the staff
of Skates were extremely helpful and courteous! I had no idea what type of skate was best and Richard Humphreys was able to explain to me exactly what I needed. The shipping was also very prompt. Thanks again guys!

2
★★★★★

I needed a specific skate for my Daughter's competition and the staff
of Skates were extremely helpful and courteous! I had no idea what type of skate was best and Richard Humphreys was able to explain to me exactly what I needed. The shipping was also very prompt. Thanks again guys!

Pros: Great Selection!

Cons: none

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Since I had been looking for a pair of reasonably priced skates and couldn't find any at home in Orange County, I decided to check out skates.com on the advice of a friend. I was happy to see they had a decent selection without the crazy prices I was finding down south.

4
★★★★☆

Since I had been looking for a pair of reasonably priced skates and couldn't find any at home in Orange County, I decided to check out skates.com on the advice of a friend. I was happy to see they had a decent selection without the crazy prices I was finding down south.

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Don't buy from this company.

Make sure you take a picture before you send an item back, they will cheat you the shipping cost even if they refund you for the product.

0
★☆☆☆☆

Don't buy from this company.

Make sure you take a picture before you send an item back, they will cheat you the shipping cost even if they refund you for the product.

Pros: none

Cons: poor customer service

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BUYER BEWARE! READ THE RETURN POLICY CLOSELY!

Timely shipping however poor customer service after the sale. Call the new sales line to get help. It is buried under the help link in the corner of the page.

If the skates don't fit, they will take them back. BUT...You WILL PAY shipping, you WILL PAY restocking and there on NO EXCHANGES. You will have to ORDER AGAIN, pay shipping if applicable, and wait an additional 3-4 weeks. If the size you need is not available, any discounts for shipping is not transferable to a different skate.

I ended up paying $35 to get NOTHING. BUYER BEWARE BUY LOCAL!!

0
★☆☆☆☆

BUYER BEWARE! READ THE RETURN POLICY CLOSELY!

Timely shipping however poor customer service after the sale. Call the new sales line to get help. It is buried under the help link in the corner of the page.

If the skates don't fit, they will take them back. BUT...You WILL PAY shipping, you WILL PAY restocking and there on NO EXCHANGES. You will have to ORDER AGAIN, pay shipping if applicable, and wait an additional 3-4 weeks. If the size you need is not available, any discounts for shipping is not transferable to a different skate.

I ended up paying $35 to get NOTHING. BUYER BEWARE BUY LOCAL!!

Pros: variety

Cons: cusotmer service, hidden costs

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Skates dot com is not a good place to buy.
They brag about being a client driven store, but the truth is that once you buy something through their web site, everything changes. They have the worst service I've ever seen.
When I asked for an exchange (the size was wrong and I didn't blame them for that, they just ignored me), they refuse to change for another pair of skates, besides they wanted me to pay for sending back the package to them (that by the way, they put the wrong adress from the begining and was lost for some time). They told me that all that they can do was a refund but I still have to pay for the delivery. (in not a very good manner).
The way they treat you is terrible, they don't have any idea how to deal with clients.
So, I definitely DON'T recomend you this store.
Avoid buying here unless you are willing to deal with bad manners.

0
★☆☆☆☆

Skates dot com is not a good place to buy.
They brag about being a client driven store, but the truth is that once you buy something through their web site, everything changes. They have the worst service I've ever seen.
When I asked for an exchange (the size was wrong and I didn't blame them for that, they just ignored me), they refuse to change for another pair of skates, besides they wanted me to pay for sending back the package to them (that by the way, they put the wrong adress from the begining and was lost for some time). They told me that all that they can do was a refund but I still have to pay for the delivery. (in not a very good manner).
The way they treat you is terrible, they don't have any idea how to deal with clients.
So, I definitely DON'T recomend you this store.
Avoid buying here unless you are willing to deal with bad manners.

Cons: bad client service

.

There are better, more reliable sites from which to purchase your skates, which will not rip you off like skates dot com, They will not refund your money if there is a problem.

0
★☆☆☆☆

There are better, more reliable sites from which to purchase your skates, which will not rip you off like skates dot com, They will not refund your money if there is a problem.

Cons: Can not reach management if there is a problem. Problems refunding money.

 

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