Alpha Dtv-Tv Repair & Svc

I was directed to Alpha Dtv repair by Samsung for warranty work and told that they would call within 2 days to confirm an appointment for the following Wednesday. But rather than wait, Alpha Dtv called that same day and, after I mentioned

When a single pixel started to constantly flash bright green on my 8-week old Samsung 64" plasma TV, I thought I was in for a real "adventure" to try to get it fixed.

My call to Samsung resulted in a tentative appointment for the

Tech showed up on time, and was polite. That earns him a star. The rest of the service call was a joke.\r
First off, I am a technician who spends plenty of time in people's homes (and businesses)- from average homes to multi-million

Samsung contracted to have them repair my LCD tv. I was a little afraid from the reviews, but Dung (pronounced Yoong) was competent, professional, and courteous. He arrived when he said and was finished in under an hour. I highly recommend.

Pros: Arrived on time, competent

Cons: None

I have a 67 inch Samsung DLP TV that lost the color blue after 18 months of ownership. I didn't have an extended warranty so I was on my own to find someone to repair it. I spent some internet time learning more about my TV and concluded that the Blue LED had failed. I even downloaded a service manual to see if I could order the part and fix it myself. A little time with the manual convinced me that it would be reckless to try to fix it myself. I also became convinced that I wanted a repair technician who had previoiusly done this specific repair (and, hopefully, more than once). I contacted a local shop and was told that such a repair was very delicate and they would only do it in their shop. Samsung referred me to Alpha DTV. They told me that their technician could do the repair in the home. I was skeptical, but didn't want my TV hauled to a shop. I called Alpha DTV more than once seeking assurance that their technician was indeed experienced, and that he would bring the right part. I waited nervously on the day of the service call fearing that they would send a novice technician and he would leave me with a non-working TV in the middle of my living room. Their technician, Mike, arrived and quickly performed diagnostics that confirmed that the Blue LED was bad. He and his assistant then opened the TV and went directly and efficiently to the faulty part. Replacing the failed LED involved unhooking cabling, delicately unscrewing the appropriate heat sink, removing the old part and old heat sink compound, placing heat sink compound on the new part, installing it, putting the TV back together and testing it. These steps were all done with care and efficiency and I was left with no doubt that Mike was the experienced techniician that I had been promised. My TV is working fine, and I will not hesitate to call Alpha DTV in the future.

Pros: Experienced technicians

Cons: None

Never ever do business with Alpha DTV! They came out with tube after I called Samsung, pressed screen repeatedly until a rectangle box impression appeared and indicated damage to unit who prompt them not to honor warranty. 2 young punks then walked out with Samsung tube that would have repaired my TV.

Alpha DTV repeatedly indicated they could view pictures and Alison is clearly a dishonest, poor service person. When you call custome service, Alison will be sure to make sure you have an unpleasant experience.

If Samsung recommends Alpha DTV, demand another vendor if you want to avoid disappointment, unnecessary stress and run arounds.

Pros: None to mention

Cons: Run around, poor service & incompetence

In December 07 I called Samsung for warranty service and they referred the claim to their contractor - Alpha DTV. My first appointment was made for the January 7 between 10 am and 2 pm. At 2 pm I get a call from Alpha DTV saying their technician could not use their cell in my area so they left the area and went to a different city (25 miles away). I was also told I needed to make a new appointment for the following week. There is cell service within 2 miles of my home. We agreed the technician was to return between 4 - 5 pm. At 6:30 pm no one showed up so I called Samsung and they informed me someone from Alpha DTV called at 4:38 pm and rescheduled an appointment with me for Thursday the 10th (without my knowledge or consent). That evening I called Alpha DTV and left a message on the recorder about what had happened and to call me. The next day (about 11:00 am) I called Alpha DTV and they informed me no such appointment had been made. The reason the technician did not show up was because the technician could not access my house because the roads were impassable. All roads are county maintained roads (one is a highway) and fully functioning. This was told to me in spite of my directions to have the technician call me so I could escort them so they would not get lost (no one ever called). I was then told I needed to make yet another appointment for the following week. I was furious! I was finally given another appointment for Sunday, 1/13 between 10 am and 1 pm. By 3 pm still no technician! Again, I called Samsung and they informed me the appointment was between 2 pm and 4 pm they also reconfirmed the validity of the appointment for Thursday the 10th. The Technician finally arrived at 3:30 and repaired the set. Conclusion: THREE missed appointments by Alpha DTV (four if you count Thursday), TWO lost days for me, lies about the roads not being passable, and horrendous service if they can not make a cell call to your home!

NEVER EVER DO BUSINESS WITH ALPHA DTV!