Sears

★☆☆☆☆
Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, and electronics. With the latest in mens, womens and kids fashion and beauty products, the whole family will look great. Sign up to be a ShopYourWay Member to earn points and save more on everything you love.
  • 273 Madonna Rd

    San Luis Obispo, CA 93405

    Map & Directions
  • 805-783-7255

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On 8/27/11 my husband and I went into Sears and spent about two hours picking out a new bed. We finally made a decision and purchased the perfect mattress. We had to wait 10 days for our mattress, but we thought it would be worth it. On 9/7/11 we picked up our mattress. It was the wrong mattress! When we inquired as to what happened to the mattress we ordered, we were told that the sales person who wrung us up punched in the wrong code. I called on 9/8/11 to report the problem and get it sorted out. The sales associate I talked to informed me that the right mattress would be delivered on 9/12/11 and that I would have to pay an additional $100 for the mattress I originally ordered (event though the price we paid was for the mattress we picked out). No one contacted me, and no delivery. After two days, around 10 phones calls and being hung up on 5 times, I still do not have the right mattress and have no idea when I going to get it.

What happened to 100% satisfaction guaranteed? I am a young mother with a a toddler, so spending 20 minutes on hold every day is not conducive to my life or my sons safety. On top of that, I am not sleeping (because of the wrong mattress). I have been patient, accommodating and talked with many people at Sears to try and right this problem. No one seems to care and when my situation gets to complicated, they just hang up on me.
Sears was a company I went to and trusted because I believed they had superior customer service, but I can see that I was wrong, as there is no end in sight for this problem.

Sleepless in Pismo,

Cher Winkelpleck

1
★☆☆☆☆

On 8/27/11 my husband and I went into Sears and spent about two hours picking out a new bed. We finally made a decision and purchased the perfect mattress. We had to wait 10 days for our mattress, but we thought it would be worth it. On 9/7/11 we picked up our mattress. It was the wrong mattress! When we inquired as to what happened to the mattress we ordered, we were told that the sales person who wrung us up punched in the wrong code. I called on 9/8/11 to report the problem and get it sorted out. The sales associate I talked to informed me that the right mattress would be delivered on 9/12/11 and that I would have to pay an additional $100 for the mattress I originally ordered (event though the price we paid was for the mattress we picked out). No one contacted me, and no delivery. After two days, around 10 phones calls and being hung up on 5 times, I still do not have the right mattress and have no idea when I going to get it.

What happened to 100% satisfaction guaranteed? I am a young mother with a a toddler, so spending 20 minutes on hold every day is not conducive to my life or my sons safety. On top of that, I am not sleeping (because of the wrong mattress). I have been patient, accommodating and talked with many people at Sears to try and right this problem. No one seems to care and when my situation gets to complicated, they just hang up on me.
Sears was a company I went to and trusted because I believed they had superior customer service, but I can see that I was wrong, as there is no end in sight for this problem.

Sleepless in Pismo,

Cher Winkelpleck

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