Contra Costa Eye Med Ctr Inc

★★☆☆☆

About Contra Costa Eye Med Ctr Inc

Hours
Mon-Fri 8:30am-5pm

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2.25 8
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Over priced and misleading. will set you up for multiple appointments to do what other places do in one. $300 for tests that were part of a $75 basic exam where I used to go.

3
★★★★★

Over priced and misleading. will set you up for multiple appointments to do what other places do in one. $300 for tests that were part of a $75 basic exam where I used to go.

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I went to the office looking for contact lenses.
On my very first visit they made me pay before they found a pair of contacts that would work for me. Paid over $200 in the process of about six months was never able to find contacts that would work and the only thing they would offer me is a credit!

I paid cash I wanted cash back!

0
★☆☆☆☆

I went to the office looking for contact lenses.
On my very first visit they made me pay before they found a pair of contacts that would work for me. Paid over $200 in the process of about six months was never able to find contacts that would work and the only thing they would offer me is a credit!

I paid cash I wanted cash back!

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I took my grandmother for new glasses. Very bad service, no privacy, we waited a long time, I think my grandmother was ripped off. She couldn't see with the glasses. I also went to talk about botox, and saw a very stern, seemed judgemental, woman. They wanted to give me an eye exam. I just wanted to ask about botox. She seemed mad. I didn't like it there at all. Unfriendly types, waited too long, waiting room doubles as exam room for the guy selling glasses/frames. I couldn't figure it out.

0
★☆☆☆☆

I took my grandmother for new glasses. Very bad service, no privacy, we waited a long time, I think my grandmother was ripped off. She couldn't see with the glasses. I also went to talk about botox, and saw a very stern, seemed judgemental, woman. They wanted to give me an eye exam. I just wanted to ask about botox. She seemed mad. I didn't like it there at all. Unfriendly types, waited too long, waiting room doubles as exam room for the guy selling glasses/frames. I couldn't figure it out.

Pros: seemed like a professional office

Cons: unfriendly

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Do not ever go there. It is in medical facility, so I was fooled. I found it on Internet, called them for appointment, they said I do not need one and I can come anytime in 9 to 11 or 1 to 4. I went at 1:30. The optometry staff was not back from lunch yet. They came at 1:45, but receptionist did not bother to tell me. I waited until 2:00, finally asked, and she said they are back. The optometry guy tried to rip me off by offering like tons of features and billing them w/o confirming with me.
I needed glasses urgently as I broke my other one and did not have a spare. I normally use contacts but due to eye infection can't use them either. I got them like 5 days after and guess what! They have made it wrong! They neither helped me in getting right glasses nor let me cancel the order, even though they admitted the glasses were wrong and was not my fault.
I would have wait a week more for getting my glass back and that is after very hard time talking to them.
The staff there is very rude and not helping at all. They say their office hours are 8:30 to 5:30 but you would not find anybody except receptionist if you go before 10:30, during 12 to 1:30 or after 4:30.

0
★☆☆☆☆

Do not ever go there. It is in medical facility, so I was fooled. I found it on Internet, called them for appointment, they said I do not need one and I can come anytime in 9 to 11 or 1 to 4. I went at 1:30. The optometry staff was not back from lunch yet. They came at 1:45, but receptionist did not bother to tell me. I waited until 2:00, finally asked, and she said they are back. The optometry guy tried to rip me off by offering like tons of features and billing them w/o confirming with me.
I needed glasses urgently as I broke my other one and did not have a spare. I normally use contacts but due to eye infection can't use them either. I got them like 5 days after and guess what! They have made it wrong! They neither helped me in getting right glasses nor let me cancel the order, even though they admitted the glasses were wrong and was not my fault.
I would have wait a week more for getting my glass back and that is after very hard time talking to them.
The staff there is very rude and not helping at all. They say their office hours are 8:30 to 5:30 but you would not find anybody except receptionist if you go before 10:30, during 12 to 1:30 or after 4:30.

Pros: doctor seems nice

Cons: rude, arrogant staff, horrible service and rip off

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On my first visit for an eye injury, I explained to the doctor that I can't take numbing drops as they make me feel very faint and nauseous. She seemed skeptical, but said okay. I even told her the story of how a previous eye doc had put them in without looking at my chart first and how angry I was about it. On my follow up, she'd forgotten all about it and proceeded to put them in my eyes. I was shocked and very upset! She made the excuse that she couldn't read her own writing on my chart. Never mind that it was also in my writing on the opposite page, which was covered by a Botox ad. (I had asked to write "No numbing drops" across the top in red pen on my first visit, but she insisted that wasn't necessary.) She then went outside the room and I could hear her berate her staff for covering up my patient information with the Botox ad (as if it was their fault). At least she had the presence of mind to flush my eyes out. Fortunately, this really reduced the reaction, but I was still wiped out for the afternoon. She did apologize, but the rest of the exam was very awkward.

I encourage others to find a different doctor.

1
★★☆☆☆

On my first visit for an eye injury, I explained to the doctor that I can't take numbing drops as they make me feel very faint and nauseous. She seemed skeptical, but said okay. I even told her the story of how a previous eye doc had put them in without looking at my chart first and how angry I was about it. On my follow up, she'd forgotten all about it and proceeded to put them in my eyes. I was shocked and very upset! She made the excuse that she couldn't read her own writing on my chart. Never mind that it was also in my writing on the opposite page, which was covered by a Botox ad. (I had asked to write "No numbing drops" across the top in red pen on my first visit, but she insisted that wasn't necessary.) She then went outside the room and I could hear her berate her staff for covering up my patient information with the Botox ad (as if it was their fault). At least she had the presence of mind to flush my eyes out. Fortunately, this really reduced the reaction, but I was still wiped out for the afternoon. She did apologize, but the rest of the exam was very awkward.

I encourage others to find a different doctor.

Pros: Doctor seemed knowledgable about my injury and how to treat it

Cons: Doctor failed to remember my Rx sensitivity and gave it to me anyway, even though it was on my chart.

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This office is terrible! While the Dr I saw knew what she was talking about, she was arrogant and condesending. It's no wonder the staff there looks so miserable.

While sitting in the waiting room, the Dr. came out and started screaming(!) at her staff infront of everyone. Unfortunately, this turned out to be the Dr. I was seeing that day. Not a great start to a medical appointment. Once I was in the room with her, her temper had obviously not calmed down any. She was soooo rude! I will NEVER go back there. I pity the people who work for her. They obviously take the brunt of her temper, as do some of her patients. I also had to wait for an hour past my appointment time just to get back into the exam room. Then I waited another 20 minutes till the Dr. came in. Not a great experience

0
★☆☆☆☆

This office is terrible! While the Dr I saw knew what she was talking about, she was arrogant and condesending. It's no wonder the staff there looks so miserable.

While sitting in the waiting room, the Dr. came out and started screaming(!) at her staff infront of everyone. Unfortunately, this turned out to be the Dr. I was seeing that day. Not a great start to a medical appointment. Once I was in the room with her, her temper had obviously not calmed down any. She was soooo rude! I will NEVER go back there. I pity the people who work for her. They obviously take the brunt of her temper, as do some of her patients. I also had to wait for an hour past my appointment time just to get back into the exam room. Then I waited another 20 minutes till the Dr. came in. Not a great experience

Pros: Nice building

Cons: Dr. with a God complex.

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I recently purchased glasses there and it was the best place Ive ever been to. When I first walked in the receptionist approched me right away and asked me to fill out paper work. After filling the paper work out I then sat down after a few minutes went by the front desk asked me if i would like a glass of water or something to drink. I had the greatest service. I do admit it was a little busy but thats expected at any medical office. The doctor that I saw was amazing! She explained everything to me in great detail. After my exam I then was greated by someone in the optical department who then helped me pick out the cutest pair of glasses for me. Very modern and stylish. I LOVE THEM!! Great quality frames (called okki). The staff was wonderful. I will definatley go there again!!!!!

2
★★★★★

I recently purchased glasses there and it was the best place Ive ever been to. When I first walked in the receptionist approched me right away and asked me to fill out paper work. After filling the paper work out I then sat down after a few minutes went by the front desk asked me if i would like a glass of water or something to drink. I had the greatest service. I do admit it was a little busy but thats expected at any medical office. The doctor that I saw was amazing! She explained everything to me in great detail. After my exam I then was greated by someone in the optical department who then helped me pick out the cutest pair of glasses for me. Very modern and stylish. I LOVE THEM!! Great quality frames (called okki). The staff was wonderful. I will definatley go there again!!!!!

Pros: EXAM, FRAME AND CONTACTS ALL AT THE SAME PLACE

Cons: VERY BUSY

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The Dr.'s seem to be competant but that can't begin to make up for the rude, inefficient office and optometry staff. I've never been treated as poorly as I was by the receptionist. It was painful to watch their mistreatment and poor attitude towards other patients also. Their bookkeeping is a joke - I just received a bill for services dated two years ago!

0
★☆☆☆☆

The Dr.'s seem to be competant but that can't begin to make up for the rude, inefficient office and optometry staff. I've never been treated as poorly as I was by the receptionist. It was painful to watch their mistreatment and poor attitude towards other patients also. Their bookkeeping is a joke - I just received a bill for services dated two years ago!

Cons: Rude Staff, Poor Bookkeeping

 

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