Radiatorland INC

★★★★☆
  • 2275 De La Cruz Blvd

    Santa Clara, CA 95050

    Map & Directions
  • 408-748-0738

Automotive

Automotive
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4.0 3
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I love these guys. They were so easy to do business with. I was having problems with my BMW Angel Lights working intermitantly. I had taken it to other repair shops and had spent 627.50 and they still were not sucessful in correcting my

3
★★★★★

I love these guys. They were so easy to do business with. I was having problems with my BMW Angel Lights working intermitantly. I had taken it to other repair shops and had spent 627.50 and they still were not sucessful in correcting my

.

PLEASE AVOID THIS SHOP! You get what you pay for! Originally went to this shop for repairs in April of 2008, paid to have vehicle diagnosed and repaired based on diagnosis (aprox bill $800), within 150 miles vehicle began having the same error/issues. Went back to the shop for repair, was told that other diagnosis was incorrect and additional repairs would be needed, quoted $1100 plus a $200 discount do to previous shop error. Agreed to repair, after 2 weeks of shop delays owner called to say that there may be additional charges and estimate would be $1900, I declined all repairs at that time. Owner would not issue the $200 credit as a refund. Went to pick up vehicle and was told they could not determine if I had a balance, after much confusion shop manager said he wanted to charge me $200 to abort the job and would not release my car. Shop could not produce a signed estimate or invoice authorizing any charges, after a verbal altercation I called the police as well as the shop manager. Police arrived and advised the easy way to handle this was to pay the bill and dispute the charges after the fact. Fearing leaving my car at this unscrupulous shop I paid the bill but had the shop note that it was in dispute and that I expected the owner to issue a refund the same day. After contacting the shop twice they will not put me in contact with the owner and they will not issue a refund of the $200. I have disputed the charges with my credit card company and am awaiting a response, but I may have to take them to small claims court. Worst run shop I have ever delt with...please please avoid.

0
★☆☆☆☆

PLEASE AVOID THIS SHOP! You get what you pay for! Originally went to this shop for repairs in April of 2008, paid to have vehicle diagnosed and repaired based on diagnosis (aprox bill $800), within 150 miles vehicle began having the same error/issues. Went back to the shop for repair, was told that other diagnosis was incorrect and additional repairs would be needed, quoted $1100 plus a $200 discount do to previous shop error. Agreed to repair, after 2 weeks of shop delays owner called to say that there may be additional charges and estimate would be $1900, I declined all repairs at that time. Owner would not issue the $200 credit as a refund. Went to pick up vehicle and was told they could not determine if I had a balance, after much confusion shop manager said he wanted to charge me $200 to abort the job and would not release my car. Shop could not produce a signed estimate or invoice authorizing any charges, after a verbal altercation I called the police as well as the shop manager. Police arrived and advised the easy way to handle this was to pay the bill and dispute the charges after the fact. Fearing leaving my car at this unscrupulous shop I paid the bill but had the shop note that it was in dispute and that I expected the owner to issue a refund the same day. After contacting the shop twice they will not put me in contact with the owner and they will not issue a refund of the $200. I have disputed the charges with my credit card company and am awaiting a response, but I may have to take them to small claims court. Worst run shop I have ever delt with...please please avoid.

Pros: None

Cons: Service

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These guys restored a faulty electric short in my Corvette faster and cheaper than any repair I've ever had before. If you want the job done right, this is the shop.

2
★★★★★

These guys restored a faulty electric short in my Corvette faster and cheaper than any repair I've ever had before. If you want the job done right, this is the shop.

Pros: Great Work, Fast Service, Affordable

 

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