Reliable Appliance Service

★★★★☆
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  • 324 Coogan Way

    El Cajon, CA 92020

    Map & Directions
  • 619-493-1430

3.5455 11
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DO NOT USE THESE GUYS!!!

I asked them to come out to check my fridge, and get a cost estimate to fix. They came out (technician is Tim), didn't fix it (just vacuumed, didn't identify the real problem which was the thermostat), and instead broke our ice maker (while disassembling it to get to the back of the freezer), charged us over $250 (for the vacuum job), and are completely denying their technician broke our ice maker (we didn't know it was broken until Tim left, and we then had to call out his manager, Caesar, to come back out). Keep in mind that the ice maker was working just fine until the very moment Tim came and took it apart. Because it takes time for the ice to be made, we didn't realize that it wasn't working until a few hours after Tim left.

So when the manager, Caesar, came to our house, he quickly identified that the thermostat needed to be replaced. But when we showed him the broken ice maker, he was very quick to deny that his technician had anything to do with it. His position was that our fridge is old, and it just coincidentally broke down the moment his technician left our house. We asked him very kindly to give us a quote to replace the ice maker and the thermostat. After over a week of constantly asking him for a quote, he finally sent back a quote of $900 to replace the ice maker. It is absolutely unacceptable, ridiculous, and they want us to pay $900 to fix something they broke in the first place.

The sad thing is, our ice maker was working until the moment their technician showed up. He then proceeded to take it apart (for some reason), but after he re-assembled it, it stopped working. When we told the manager, Caesar, about this, he keeps defending his own employee who is completely denying what he did (which is he broke the ice maker).

When I demanded to speak to the General Manager (after their manager, Caesar, offered it in the first place), now they won't even respond to me at all.

All Caesar needs to do is admit his employee's mistake, apologize to us, and just fix our ice maker at no additional charge to us. Sure, he would be out of some money, but he would go a long way in gaining customer trust and satisfaction. Instead, he's getting very negative publicity and lost another customer.

We learned this mistake the really hard way. DO NOT USE THESE GUYS, YOU WILL REGRET IT!!!!!

1
★☆☆☆☆

DO NOT USE THESE GUYS!!!

I asked them to come out to check my fridge, and get a cost estimate to fix. They came out (technician is Tim), didn't fix it (just vacuumed, didn't identify the real problem which was the thermostat), and instead broke our ice maker (while disassembling it to get to the back of the freezer), charged us over $250 (for the vacuum job), and are completely denying their technician broke our ice maker (we didn't know it was broken until Tim left, and we then had to call out his manager, Caesar, to come back out). Keep in mind that the ice maker was working just fine until the very moment Tim came and took it apart. Because it takes time for the ice to be made, we didn't realize that it wasn't working until a few hours after Tim left.

So when the manager, Caesar, came to our house, he quickly identified that the thermostat needed to be replaced. But when we showed him the broken ice maker, he was very quick to deny that his technician had anything to do with it. His position was that our fridge is old, and it just coincidentally broke down the moment his technician left our house. We asked him very kindly to give us a quote to replace the ice maker and the thermostat. After over a week of constantly asking him for a quote, he finally sent back a quote of $900 to replace the ice maker. It is absolutely unacceptable, ridiculous, and they want us to pay $900 to fix something they broke in the first place.

The sad thing is, our ice maker was working until the moment their technician showed up. He then proceeded to take it apart (for some reason), but after he re-assembled it, it stopped working. When we told the manager, Caesar, about this, he keeps defending his own employee who is completely denying what he did (which is he broke the ice maker).

When I demanded to speak to the General Manager (after their manager, Caesar, offered it in the first place), now they won't even respond to me at all.

All Caesar needs to do is admit his employee's mistake, apologize to us, and just fix our ice maker at no additional charge to us. Sure, he would be out of some money, but he would go a long way in gaining customer trust and satisfaction. Instead, he's getting very negative publicity and lost another customer.

We learned this mistake the really hard way. DO NOT USE THESE GUYS, YOU WILL REGRET IT!!!!!

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Don't use them. We had them come out for our Bosch dishwasher. He told us the control board was out and gave us an $800 estimate. I ended up checking the problem online and found the control board at Sears for about $150 including tax and shipping. I replaced it and the dishwasher was fixed in about 30 minutes. The whole service call was a scam to get an easy service call fee. At $50 a pop they can make a haul for doing nothing. It's either that or the tech really was clueless. Neither choice seems good.

1
★☆☆☆☆

Don't use them. We had them come out for our Bosch dishwasher. He told us the control board was out and gave us an $800 estimate. I ended up checking the problem online and found the control board at Sears for about $150 including tax and shipping. I replaced it and the dishwasher was fixed in about 30 minutes. The whole service call was a scam to get an easy service call fee. At $50 a pop they can make a haul for doing nothing. It's either that or the tech really was clueless. Neither choice seems good.

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I give this company 5 stars for their service. When I called about my refrigerator leaking water they were able to send someone out the same day. They gave me a time of 3-6 and the guy was here within that window. He was quick and didn t leave a mess. He was really nice. Also their prices were really reasonable and they gave me 15% off labor as well for being a new customer. I ll recommend this place to my neighbors and EVERYONE! Thanks!

5
★★★★★

I give this company 5 stars for their service. When I called about my refrigerator leaking water they were able to send someone out the same day. They gave me a time of 3-6 and the guy was here within that window. He was quick and didn t leave a mess. He was really nice. Also their prices were really reasonable and they gave me 15% off labor as well for being a new customer. I ll recommend this place to my neighbors and EVERYONE! Thanks!

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The best repair company in town! I needed fast service because my fridge would not keep cool so I called around to find a company that could come to my residence quickly before my food spoiled and Reliable was very responsive and came quicker than expected! The technician immediately found the source of the problem and had it fixed immediately. Not only do they provide amazing service, they also offer 15% off labor for new customers! Very affordable and great customer service!

5
★★★★★

The best repair company in town! I needed fast service because my fridge would not keep cool so I called around to find a company that could come to my residence quickly before my food spoiled and Reliable was very responsive and came quicker than expected! The technician immediately found the source of the problem and had it fixed immediately. Not only do they provide amazing service, they also offer 15% off labor for new customers! Very affordable and great customer service!

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I DEFIANTLY recommend Reliable Service Company!!!!

I was having some issues with my air conditioner. Reliable Service Company were able to send a tech to my house right away.

The tech was professional and friendly. He explained to me what was going on with my ac, and gave me a reasonable price for repairing it. He had the part I needed with him so he was able to repair it the same day. Since the time I called into the company, my ac was up and running three hours later.

All in all, my experience with this company was beyond what I expected and I will defiantly be calling them back if I need any other repairs.

Thank you, Reliable!!!

5
★★★★★

I DEFIANTLY recommend Reliable Service Company!!!!

I was having some issues with my air conditioner. Reliable Service Company were able to send a tech to my house right away.

The tech was professional and friendly. He explained to me what was going on with my ac, and gave me a reasonable price for repairing it. He had the part I needed with him so he was able to repair it the same day. Since the time I called into the company, my ac was up and running three hours later.

All in all, my experience with this company was beyond what I expected and I will defiantly be calling them back if I need any other repairs.

Thank you, Reliable!!!

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I called them for an estimate for an ac installation, i have to say they did a wonderful job. They were able to give me an estimate right over the phone, They use the brand that is rated #1 in consumer reports, which is Trane. They came out the very next day and installed a brand new central ac, and lets just say the house has never been cooler! They even gave me a complete warranty on it. I m a business man myself, and i must admit that they were professional, efficient, very friendly and they came right out and got the job done right. I am very impressed with their company and how they conduct business and i would highly suggest them to anyone looking for a good RELIABLE company.

5
★★★★★

I called them for an estimate for an ac installation, i have to say they did a wonderful job. They were able to give me an estimate right over the phone, They use the brand that is rated #1 in consumer reports, which is Trane. They came out the very next day and installed a brand new central ac, and lets just say the house has never been cooler! They even gave me a complete warranty on it. I m a business man myself, and i must admit that they were professional, efficient, very friendly and they came right out and got the job done right. I am very impressed with their company and how they conduct business and i would highly suggest them to anyone looking for a good RELIABLE company.

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Techs came out according to the time frame I had scheduled. I was provided with an EXCELLENT detailed estimate that explained everything to be done. They showed up on time, installed neatly and cleaned up after themselves. I'm very happy to recommend Reliable Service to my friends.

5
★★★★★

Techs came out according to the time frame I had scheduled. I was provided with an EXCELLENT detailed estimate that explained everything to be done. They showed up on time, installed neatly and cleaned up after themselves. I'm very happy to recommend Reliable Service to my friends.

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Called reliable service out to look at our broken front load washer, was told $836 to fix a motor assembly. That was more than we paid for it!! Decided to plug washer back in to see error code and see if sears could come fix. When we plugged our washer back in it began working again. Ended up being a drainage issue because of not using He detergent. Can't believe we were told that amount of money to fix something that wasn't even wrong. Stay far away from here.

1
★☆☆☆☆

Called reliable service out to look at our broken front load washer, was told $836 to fix a motor assembly. That was more than we paid for it!! Decided to plug washer back in to see error code and see if sears could come fix. When we plugged our washer back in it began working again. Ended up being a drainage issue because of not using He detergent. Can't believe we were told that amount of money to fix something that wasn't even wrong. Stay far away from here.

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1 out of 1 people found this review helpful.

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Tech. was honest and very polite. Great customer service. Good Price. Not only did he give me a discount, But i also didn't have to pay for any service call.

5
★★★★★

Tech. was honest and very polite. Great customer service. Good Price. Not only did he give me a discount, But i also didn't have to pay for any service call.

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I have used them for 4 years now, and i recommend them to all my neighbors. Reliable is available 7 days a week. All of the repairs i received were very cheap, and lasted for years.

5
★★★★★

I have used them for 4 years now, and i recommend them to all my neighbors. Reliable is available 7 days a week. All of the repairs i received were very cheap, and lasted for years.

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This service was just great when my dryer no longer had heat, they were quick and reasonable on their prices and also had a good guarantee. I was very happy with the service they provided me. I would recommend them to my friends. Cathy F. El Cajon, Ca 92021

1
★☆☆☆☆

This service was just great when my dryer no longer had heat, they were quick and reasonable on their prices and also had a good guarantee. I was very happy with the service they provided me. I would recommend them to my friends. Cathy F. El Cajon, Ca 92021

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Message from Reliable Appliance Service

We do not sell parts We do not service small appliances such as mixers Free service call with repair! Your satisfaction is our number one priority. Our staff make every effort to provide timely quality service. We service virtually all appliances from most manufacturers. Here is what you can expect: All Repairs Guaranteed Always Low Cost & High Quality Service Clean, Courteous Quality Workmanship Most Work Done On Your Premises No Extra Charge : Evening & Weekends Senior Citizens Discounts Available Special Pricing For New Customers Don't take any chances, call for service at first sign of trouble. In many cases appliances have small issues that rapidly grow into much bigger problems. Quick service will prevent further damage to components saving you time and money. Regular maintenance will also ensure proper safe and efficient operation of your appliance. Saving you money on electricity and gas costs.

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